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Unable to connect with InTrust Repository in Data Sources. Error: 08xadc4133 (4378763)
ITSS is not connecting with target InTrust repositories when configuring this as a Data Source. ... InTrust server misconfiguration issue ... Repository configuration in Data Stores on the target InTrust server was not saved in the UNC path format.
IT Security Search upgrade fails (4370568)
Upgrading ITSS from a previous version fails and the installation wizard shows a '0x800' error code with "Setup Not Completed" Incorrect upgrade path or existing installation is corrupted.
Can ITSS work without relying on or using NTLM Authentication? (4378571)
If an organization eliminates NTLM Authentication due to security policies, can ITSS continue to work in an environment relying exclusively on Kerberos authentication instead? ... The Enhancement Request with ID 542889 was logged with the product team to determine whether it would be feasible to implement this in future product releases.
Does IT Security Search (ITSS) use Java or Apache Tomcat in its web services? (4378186)
Even though Java and Apache are mentioned in the Release Notes documentation as third-party contributors, it is only while creating the setup of the application, and not for running the services after it is installed.
How to locate which SQL database ITSS is using? (4374968)
How to know which SQL database name and instance ITSS is using to store its configuration after it was installed?
Does ITSS connector support Splunk Could? (4378004)
<p>Does ITSS connector support Splunk Could?</p> <p>The ITSS Splunk connector does not currently support Splunk Cloud.</p>
How do you install ITSS components in silent/unattended mode? (4377979)
What are the supported msiexec commands that can be used to install all ITSS components silently from a CLI? ... ITSS components can be installed using the below commands from an elevated command prompt:
ITSS on an AWS EC2 with an Application Load Balance (4377841)
Is ITSS supported running behind a load balancer? ... Application Load Balancer feature is not part of the ITSS product. ... It is recommended using the supported components to ensure the proper installation and operation of ITSS.
How to validate if HSTS is enabled for ITSS portal? (4377866)
<p>What steps can be taken to verify if the ITSS web portal enforces HSTS?</p> <p>Follow the steps in the Word document attached to this KB to verify that the HSTS feature is enforced in the ITSS web portal.</p>
Does ITSS support Group Managed Service Accounts (gMSA)? (4377589)
What are the steps to configure all the services used by ITSS to run as Group Managed Service Accounts (gMSA)? ... As of version 11.6 of ITSS Group Managed Service Accounts (gMSA) are supported to run as the Log On account in the ITSS Windows services, but they cannot be used in Data Source Connectors, there is an existing enhancement request with ID 265132 that was logged by the product team for review and consideration on a future product release.
Customize / Edit the IT Security Home Page Welcome message (4377256)
https://support.quest.com/kb/4377256 ... Please consider following the steps as per the attached screenshots:
Tools To Verify Checksum (4041966)
This knowledge base article describes the tools used to verify Checksum. ... A checksum is a value used to verify the integrity of a file or a data transfer. ... In other words, it is a sum that checks the validity of data.
Can more than 100,000 results be returned (4236566)
<p>Please note, the higher the number, the longer the query will most likely take to run and the more memory ITSS will consume.
Adding some ITSS/InTrust processes to the exclusion list of Windows Defender increases performance (4348988)
ITSS is operating very slowly or returning search results very slowly This is due, in part, to antivirus software such as Windows Defender scanning the processes as they execute.
ITSS can’t connect to ActiveRoles repository if repository files are located on another server. (4351127)
ITSS can’t connect to ActiveRoles repository if repository files are located on another server. ... <p>This configuration can be produced if two or more instances of ITSearch are joined to single organization.
Recovery Manager for Active Directory (RMAD) connector fails with "The client cannot connect to the destination specified in the request" (4227943)
Connection error: Connecting to remote server failed with the following error message : The client cannot connect to the destination specified in the request. ... Verify that the service on the destination is running and is accepting requests.
Broken Enterprise Reporter index files are consuming disk space (4344397)
Broken and incomplete Enterprise Reporter index files are filling up the local hard drive. ... Crashes or unexpected service restarts during index building operations leaves orphaned files in the ER connector store location.
ITSS.Server failed to start error when trying to install IT Security Search (4219553)
When running ITSS installation, missing components errors or failed installation errors may appear. ... The initial download was not extracted fully or was corrupted during transfer. ... <p>Download the ITSS installation package again and upon extraction, ensure the following files are located in the Components folder:<br> </p>
Restore points are not available for objects within IT Security Search (4308961)
View the list of backups and check to see if any of the backups have a icon with a Folder on it. ... This indicates that the backup is unpacked. ... If no unpacked backups are found, go to the Settings of Recovery Manager for AD to ensure the Unpacked Backups are configured.
Which products can be used with IT Security Search? (4236795)
What products and versions does IT Security Search support? <p>For the most recent list of which Quest products that are compatible with ITSS, please refer to the Release Notes technical documentation:<br><br>https://support.quest.com/technical-documents/it-security-search/release-notes</p>
Critical Error when searching (4299925)
1. From IT Security Search home page | click the Setting then Data Sources ... 2. Ensure the password is correct supplied for the credential use on the Data Sources ... 3. Ensure the credential has the right permission on the Data Sources SQL Server
How to collect IT Security Search log files (4317418)
How to collect IT Security Search log files for troubleshooting with Technical Support. <ul><li>Launch IT Security Search.</li><li>Select the question mark in the upper right corner of the screen. </li><li>Select "About".</li><li>Select the "Contact" tab.</li><li>Select "Save Information for Support".</li><li>Email or upload the zip file to the support case. </li></ul>
Impact of CVE-2022-22965 SpringShell/Spring4Shell vulnerability (4365562)
A critical vulnerability was recently discovered related to systems/software that run the Spring Framework. ... More information about this vulnerability can be found here: ... https://www.veracode.com/blog/security-news/spring-framework-remote-code-execution-cve-2022-22965
Search Performance (4307385)
It's working, but I have a question about search performance. ... If I do this search: "(What="member added to group" OR What="member removed from group") AND Source="ChangeAuditor" for the last 7 days, it takes about 20-30 seconds to return results that go back 7 days.
Looking at the warehouse repositories in ITSS it seems to use InTrust repositories (4294843)
Set up a subscription from Change Auditor to forward events to IT Security Search and disabled the Change Auditor connector, but not seeing any events in ITSS from Change Auditor now. ... ITSS has not been set up to look at the CA warehouse.
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