"5.7.1 Client does not have permissions to send as this sender" failure when sending a report in Repository Viewer (4250405)

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Título

"5.7.1 Client does not have permissions to send as this sender" failure when sending a report in Repository Viewer
Descripción

The following error is recorded when sending a scheduled report in Repository Viewer:

" 5.7.1 Client does not have permissions to send as this sender. "

However, the InTrust server is able to send email using the same SMTP settings.
Causa

When Repository viewer submits the email to the SMTP connector, it includes the NTLM authentication information of the InTrust service account. This can cause the email to fail when Microsoft Exchange is used as the SMTP server and the service account does not have permissions to "send as" the email account listed as "from address" in the SMTP settings.
Resolución

WORKAROUND 1:

Grant the InTrust server account permissions to "send as" the email account listed as "from address" in the SMTP settings.

WORKAROUND 2:

Request a fix from InTrust support.

STATUS

Waiting for fix in a future release of InTrust.
ID de defecto

TF00595934
Información adicional

The SMTP connector should allow Anonymous Authentication in order to allow connections from the InTrust Server or Repository Viewer.

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Historial del artículo:: Creado el: 2/1/2016
Última actualización: 2/18/2024

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