Cannot monitor Mongo database using LDAP/IDAM account (4313075)

Cannot monitor Mongo database using LDAP/IDAM account

The following two authentication methods are supported. Those are the current and previous defaults for MongoDB:

• SCRAM-SHA-1
• MONGODB-CR (For MongoDB versions < 4.0 only)

The MongoDB agent supports LDAP with and without SSL enabled. Here are some possible solutions for the issue:

• Make sure that your MongoDB server has SSL support and allow SSL connections.
• Make sure that your MongoDB agent user has the sufficient privileges to monitor the server and cluster. You can follow the examples in the document to create a user with the appropriate roles on the admin database. The roles may vary depending on MongoDB versions prior or later to 3.0.
• Make sure that you have configured the agent and installed the necessary certificates for your MongoDB server before establishing a secure connection. 
• For more information, please refer to the Foglight for MongoDB guide documentation, on sections [MongoDB Agent User Permissions, Configuring an SSL Connection].