Server Error in "/" Application (4362810)

ControlPoint is not accessible and when attempting to access the page, you hit a "Server Error in '/' Application" error. After disabling the custom error in the web.config file, the error message below is shown:

This error can occur when the virtual directory for ControlPoint has not been defined or if a change in IIS has occurred that has removed the virtual directory definition.

This can be verified in IIS by expanding Sites and inspecting the icon used at the ControlPoint/_layouts/Axceler directory. If the Axceler directory appears as a folder, please perform the resolution below. If the icon appears as a globe, the virtual directory has already been configured.

Below are two methods to configure the virtual directory for the ControlPoint web application:

• Use the createvirtdirectory.exe application
  1. On the ControlPoint server, navigate to the C:\Program Files\Metalogix\ControlPoint\ControlPointFeatures folder.
  2. Run the createvirtdirectory.exe file and it should only take a moment to complete.
• Manually configure the virtual directory from IIS Manager
  1. In IIS Manager, expand the sites tree for ControlPoint\_layouts.
  2. Right-click on the Axceler directory (under _layouts) and select "Convert to Application".

     

  3. Use the default settings and click OK.

     

Once the virtual directory has been configured, the error should be cleared.