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Unified Communications Analytics 8.7 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

What insights can I access?

The access rights that you are granted by the product administrator determine which insights you can access from the library or add to your My Insights home page. You can only view the insights that contain data for which you have specifically been granted access.

For each different type of data, individual or groups of users can be granted access to the aggregated and/or the detailed data. Generally, the following access types are available.

 
Table 1. Viewing data in insights according to access rights.
If I have this type of access
I can see

Aggregate

Summary (aggregate) information about the collected messages from Exchange, Skype for Business/Lync peer-to-peer sessions and conferences, and Cisco peer-to-peer sessions and conferences. This security access does not include the details browser which shows the individual messages or individual sessions and conferences or information that is considered “private”.

By default, access to aggregate data is granted to everyone.

Unrestricted

Unrestricted access to the details of all the messages that everyone has sent or received in all the targeted mailboxes, and details about all the sessions and conferences in which the targeted users participated.

It is recommended that this access be granted only to select personnel.

For more information about what types of information can by viewed, depending on your access rights, see Viewing insights with aggregate or unrestricted access .

For information about how to grant a user access to different types of data, see the section titled “Granting users access to data” in the UC Analytics Deployment Guide.

Viewing the My Insights home page

When you first access the Analytics web site, you have three options:

•
loading a set of recommended insights to the My Insights home page
•
accessing the library and selecting the insights that you want on the My Insights home page.
•
importing insights from a file containing previously exported insights. For more information, see Exporting insights from and importing insights to an insights home page .
Viewing summary data in tiles

On the My Insights home page, if you hover over the right side of a tile, the actions icon is displayed. Click the icon to show the options that are available. If you select Enlarge tile, the tile shows scrolling summary data from the insight.

To enlarge a tile and view summary data
•
Click the option icon and select Enlarge tile.

The larger tile displays the summary information for an insight. The data in the tile rotates through key information contained in the insight. Each time a tile finishes cycling through the data, it begins again using the cached data. Data is cached for 10 minutes before it is automatically updated.

Selecting insights from the library

You access the insight library at any time by clicking the library icon on the left border. Use the library to select the insights to be added to your home page.

The insight library lists all the insights that are available. If your user account does not have access to certain types of data, insights that contain that data will appear to be dimmed.

 
* 
TIP: If you do not have access to a certain insight (dimmed) and you want to know what type of access you need to see the insight, click the Launch Default button for the insight. A message is displayed that indicates what type of data access is required to view data in the insight.

For information about how to grant a user access to different types of data, see the section titled “Granting users access to data” in the UC Analytics Deployment Guide.

Icons are used to identify the types of information provided by each insight.

 
Table 2. Icons used to identify data included in the insight.
Icon
Types of data

Cross Platform

Exchange, Skype for Business/Lync, and Cisco activity data for cross-platform comparisons. Also includes some of the Office 365 data.

Active Directory

Includes users, groups, and mail contacts from Active Directory.

Exchange

Exchange configuration information such as organizations, servers, DAGs, database status, database copies, and mailbox properties.

Exchange mailbox folder statistics such as number of items and folder sizes.

Exchange message traffic information including both message data and DLP rule matches from the Exchange message tracking logs.

Exchange message information including participants, message subject, file attachments, response times, and localized send / receipt time of day from Exchange Web Services (EWS). Can include message body if configured.

NOTE: To use “after hours” and “response time” filters on insights, you must run an Exchange mailbox contents (EWS) collection for the mailboxes for which you want the information. Recipient response time is available only if mailbox content data is collected for the message recipient.

Exchange ActiveSync mobile user and mobile email activity from your Exchange IIS log files.

Exchange public folder statistics and permissions or legacy public folders (Exchange 2010) and for new public folders (on-premises Exchange 2013/2016/2019 and Exchange Online)

User configuration and message data for Exchange Online users and mailboxes in an Office 365 deployment.

Skype for Business/Lync

Skype for Business/Lync configuration information such as server, service, user, and pool information.

Peer-to-peer session, conference, and enterprise voice information from the Skype for Business/Lync Call Details Recording (CDR) database.

Quality of Experience (QoE) data including call quality metrics from the Skype for Business/Lync QoE database.

Cisco

Cisco configuration information for end-users such as phone number, device ID, and SAM account.

Cisco peer-to-peer session, conference, and enterprise voice information from the Cisco Call Details Recording (CDR) log files.

Using search to find specific insights

You can use the library search option to quickly find the types of insights that you want.

For example, you could enter Lync in the Search field to display only insights that contain Lync information. If you want to see only the insights that contain detailed information, you could enter “details” as the search criteria.

* 
TIP: When you are displaying the library, you can simply start to type and UC Analytics immediately initiates a search as you type.

Once you have located the insight that you want, you can either add the insight to the My Insights home page, or launch the insight to preview it. Once an insight is added to the My Insights home page (or to any other home page that you have created) you can customize it by inserting columns or adding filters. When you launch an insight from the library, the default version of the insight is always displayed.

Can I search for MessageStats type insights?

If you have used MessageStats, you will notice that the library contains insights that seem the same as some of the MessageStats insights. These insights are tagged as being MessageStats insights.

If you want to display all the insights that contain the same data as MessageStats insights, type MessageStats in the library search field. All the MessageStats insights will be listed.

How can I find specific types of insights?

You can use the Search Library option on the library page to find insights for that contain specific types of data.

The following examples show how you could search for insights by platform or by granularity of data:

•
To see all the Cisco insights, type Cisco in the Search Library field.
•
To see the insights that contain Exchange ActiveSync mobile data, type ActiveSync in the Search Library field.
•
To see which Exchange insights are relevant for an Office 365 (Exchange Online) deployment, type Office 365 in the Search Library field.
•
To see the insights that are comprised of tables of detailed data, type Details in the Search Library field. The “details” insights are not added by default to the My Insights home page if you loaded the recommended insights.

Creating a customized home page

If you decide to select insights from the library, you can create a customized home page.

To add insights to a home page
1
To access the insights library, click the library icon .
2
For each insight that you want, click Add to Home Page.
If you have created more than one insights page on your home page, select the page to which the insight is to be added. For more information, see Creating multiple pages on your home page .
3
When all the insights are selected, click the home page icon .
Your customized home page is displayed.

You can drag and drop the tiles to change their order on the home page. To group the insights by platform, select Manage insights and click Group by platform.

To remove insights from a home page
1
On your home page. select Manage Insights in the right top corner.
2
Select the tiles for the insights that you want to remove.
3
Click Delete and click Done.
Organizing a home page

If you want to group your insights by platform, click Manage Insights and select Group by platform. The insight tiles shown on your home page are grouped by platform such as Exchange, Active Directory, Skype for Business, and so on.

Creating multiple pages on your home page

You can add new insights pages on your home page which allows you to group insights according to your own requirements.

For example, you could create a new page and title it Inventory. You could then either add inventory insights from the library, import insights from an insights file, or select insights on an existing page and move them to populate the Inventory page.

Use the tabs at the top of each insights page to display the individual pages on your home page.

To create a new insights page on your home page
1
On the My Insights home page, click the plus sign beside Manage Insights.
2
Enter a name to identify the new page. For example, you could enter Inventory.
The new page displays.
3
You can use one of three methods to populate the new page:
•
Load the recommended insights.
•
Select insights from the library.
•
Import insights from a file containing previously exported insights. For more information, see Exporting insights from and importing insights to an insights home page .

The Manage Insights options can be used to organize the insights by platform or to remove specific insights from the page. For more information, see Creating a customized home page .

You can also add an insight to a home page from the insight itself.

To add the displayed insight to an insights page
1
Click the library icon on the left border.
2
Locate the insight that you want and click Launch Default for that insight.
3
When viewing the insight, click Add to Home Page in the top right corner.
4
Select the specific page on the home page to which the insight is to be added.
To rename an insights page
1
On your home page, click the insights page tab to select it.
An insights page menu displays.
2
Select Rename.
To remove an insights page from your home page
1
On your home page, click the insights page tab to select it.
An insights page menu displays.
2
Select Delete.
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