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Unified Communications Analytics 8.7 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Permissions needed for Skype for Business/Lync configuration data source

The account you specify for a Skype for Business/Lync configuration data source is used to collect the user, server, and pool configuration data from the Skype for Business/Lync servers. The account must have the CsViewOnlyAdministrator RBAC (role-based access control) role in the Skype for Business/Lync organization.

The easiest method to assign this role is to add the user to the CS View-Only Administrators build-in security group.

Permissions needed for Skype for Business/Lync CDR data source

You create a Skype for Business/Lync CDR database data source to collect usage information about peer-to-peer activities including instant messaging, Voice-over-Internet-Protocol (VoIP) calls, application sharing, file transfers, and conferences from the CDR database.

The account that is used to collect the Skype for Business/Lync CDR data must have the following database role membership in the CDR SQL databases:

•
db_datareader

For UC Analytics to collect statistical conference and session data from Skype for Business/Lync server, the Monitoring role must be installed on the Skype for Business/Lync server and Call Detail Recording (CDR) must be enabled and running. For the steps to configure your Skype for Business/Lync server, see Appendix B: Configuring the Skype for Business or Lync Server .

Permissions needed for Skype for Business/Lync QoE data source

You create a Skype for Business/Lync QoE database data source to collect Quality of Experience (QoE) numeric data that tracks the quality of audio and video calls in your organization. QoE must be enabled and running on the Skype for Business/Lync server. For more information see Enable Quality of Experience on Lync Server 2013.

The account that is used to collect Skype for Business/Lync QoE data must have the following database role membership on the QoE SQL database:

•
db_datareader

Creating a data source for Skype for Business/Lync configuration

The general workflow in adding data sources and setting up data collection is similar for each target environment that you have create

When you configure a Skype for Business/Lync configuration data source, you specify the credential to be used to connect to the Skype for Business/Lync server using remote PowerShell. You collect the server, service, user, and pool configuration information directly from the Skype for Business/Lync server using remote PowerShell.

If you specify target users, the data collection will gather additional user configuration data such as:

•
Effective user policies
•
Audio/video enabled status
•
Skype for Business/Lync user enabled status
•
Public network enabled status
 
* 
NOTE: If you want to enter specific target users (rather than select all users or an organizational unit), you can enter a user, a group, or a dynamic distribution group. However, you cannot use the Domain Users group. For more information see Can I enter the Domain Users group as the target for the data collection? .

For more information about dynamic distribution groups, see Using dynamic distribution groups to select target mailboxes .

To set up a Skype for Business/Lync configuration collection
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the Skype for Business/Lync Configuration check box.
5
Enable the data collection for this data source.
 
* 
NOTE: If you have installed more than one Data Engine (Collector), you have the option to select a different computer that hosts a data collector.,
Modifying the collection schedule
By default the data collection is set to run every six hours, aligned to midnight UTC. You can modify the run interval or you can set the collection to run at a specific time on specific days.
6
Set the schedule for the data collection:
a
Click Execute job every: and select an hourly interval.
- OR -
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
Selecting data to collect
7
Select the types of data that you want to collect.
8
Specify the Windows credentials to be used for the LDAP connection or select the Use Data Engine service credential option.
If you have an Skype for Business / Lync resource forest deployment
If you have a resource forest deployment, you must configure the options in the Account Forest LDAP Connection Parameters section. This option is required only for Skype for Business / Lync resource forests that have the active user accounts in a separate forest.
a
Select the Search additional forests for user accounts for the linked Skype for Business / Lync services check box.
The options under Show advanced settings are expanded.
b
Select the appropriate option for the Account Forest Domain Controller:
•
Automatically discover domain controller in specific domain
•
Use specific domain controller
c
Specify the credentials that are used to access the domain controller using LDAP.
9
Specify the target users for the data collection. You can select either:
•
All Lync or Skype for Business enabled users in all domains.
•
All Lync or Skype for Business enabled users in specified organizational units (OUs) or containers.
•
Specific Lync or Skype for Business enabled users.
* 
NOTE: For specific users, you can enter the common name or proxy address of the user or group.
10
For the PowerShell connection, specify the Skype for Business/Lync front-end server from which you are collecting data.
•
Click Add server and enter the Skype for Business/Lync front-end server name (and port number if applicable).
11
Specify the credentials to be used to connect through PowerShell.
The credential that is specified must have the appropriate permissions. For more information, see Permissions needed for Skype for Business/Lync configuration data source .
Advanced settings (not required for most deployments)
•
If you want to specify one or more explicit domain controllers instead of automatically discovering the domain controller, click Show Advanced Settings in the LDAP Collection Parameters section. For more information, see Specifying explicit domain controllers for LDAP connections . The domain controller must be a global catalog server.
 
* 
NOTE: If the Data Engine is in a different forest from the data to be collected, you must specify the domain controller you want to use for data collection. If you leave the default setting to automatically discover domain controller, the data collector selects a domain controller from the forest that hosts the Data Engine, not a domain controller from the forest from which you are collecting the data.
•
To use HTTPS instead of HTTP to connect to the Skype for Business/Lync front-end server, click Show Advanced Settings in the PowerShell Connection Parameters section. This option requires that TLS/SSL be enabled for remote PowerShell on the Skype for Business/Lync front-end server.
The PowerShell Advanced Settings also provide options if you have a customized PowerShell virtual folder, or if you want specify either an implicit credential or the Data Engine credential be used to make the PowerShell connection.
12
Click Save.
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