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QoreStor 7.4.1 - User Guide

Introducing QoreStor Accessing QoreStor Configuring QoreStor settings
Licensing QoreStor Configuring SAML Configuring an SSL Certificate for your QoreStor System Configuring Active Directory settings Securing QoreStor server root logins Understanding system operation scheduling Configuring Secure Connect Enabling MultiConnect Configuring and using Rapid NFS and Rapid CIFS Configuring and using VTL Configuring and Using Encryption at Rest Configuring and using the Recycle Bin Configuring Cloud Reader Configuring RDA immutability
Managing containers Managing local storage Managing cloud storage Managing replications Managing users Monitoring the QoreStor system Managing QoreStor remotely Support, maintenance, and troubleshooting Security recommendations guide About us

Downloading diagnostics log files

To download an existing diagnostics log file, complete the following steps:

  1. In the left navigation menu, click Diagnostics.
  2. In the list, select the diagnostics log file you want to download, and click the Download icon.
  3. Download and save the file as needed.

Deleting a Diagnostics Log File

To delete an existing diagnostics log file from the Diagnostics summary table on the Diagnostics page, complete the following:

  1. Select Diagnostics.
  2. Click Select to select the diagnostics file you want to delete, and click Delete.
  3. Click OK to delete the selected diagnostics log file (or click Cancel to display the Diagnostics page).

Troubleshooting error conditions

To troubleshoot error conditions that disrupt your normal QoreStor operations, complete the following:

  1. Generate a QoreStor diagnostics log file bundle if one has not already been automatically created.

    For more information, see Generating a diagnostics log file .

  2. Check the system alert and system event messages to determine the current status of your QoreStor system.
  3. Verify if the QoreStor system has recovered or whether it has entered into Maintenance mode.
  4. If you cannot resolve the issue using the information in this QoreStor documentation, contact Quest Technical Support.

Excluding QoreStor directories from antivirus scans

Antivirius software can disable processes or cause files in the QoreStor server and corresponding repositories to be quarantined, causing a QoreStor system to go offline, go into maintenance mode, and initiate a filesystem scan in which there will be data loss. Antivirus software incorrectly identifies files in the datastore as viruses and quarantines or deletes them according to the antiviruses rule set. To avoid this issue, see the complete list of the processes and directories that you should exclude from antivirus scans at Antivirus exclusions for QoreStor.

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