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QoreStor 7.2.1 - User Guide

Introducing QoreStor Accessing QoreStor Configuring QoreStor settings
Licensing QoreStor Configuring SAML Configuring an SSL Certificate for your QoreStor System Configuring Active Directory settings Understanding system operation scheduling Configuring Secure Connect Enabling MultiConnect Configuring and using Rapid NFS and Rapid CIFS Configuring and using VTL Configuring and Using Encryption at Rest Configuring and using the Recycle Bin Configuring Cloud Reader Configuring RDA immutability
Managing containers Managing local storage Managing cloud storage Managing replications Managing users Monitoring the QoreStor system Managing QoreStor remotely Support, maintenance, and troubleshooting Security recommendations guide About us

Generating a diagnostics log file

A QoreStor diagnostics log file is a bundle that contains a variety of file types that record the latest system settings, and saves them in a compressed .lzip file format. When you generate a diagnostics log file bundle, it contains all of the QoreStor information that may be needed when contacting Technical Support for technical assistance. This also includes all the previous auto-generated diagnostics log files, which are then deleted from the QoreStor system.
 

Generating a diagnostics file through the GUI

To generate a diagnostics log file bundle for your system, complete the following steps:

  1. In the left navigation menu, click Diagnostics.
  2. On the right side of the page, click Generate Diagnostics.

Once completed, the new diagnostics log file resides at the top of the File Name column in the table. To verify, check its timestamp (using its date and time), to ensure this is the latest diagnostics file created.

Generating a diagnostics log file through the command line

To generate a diagnostics log file bundle for your system, complete the following steps:

  2. Access your system's command line interface. QoreStor commands are located in the /opt/qorestor/bin directory. Either change directories to the appropriate location, or add the appropriate location to your system path.
  3. Generate a diagnostics log file with the command
    maintenance --diags [--collect [basic]]

    NOTE: Running the command with the "basic" suboption collects diagnostics without core files.

    Refer to the QoreStor Command Line Reference Guide for more information.

Downloading diagnostics log files

To download an existing diagnostics log file, complete the following steps:

  1. In the left navigation menu, click Diagnostics.
  2. In the list, select the diagnostics log file you want to download, and click the Download icon.
  3. Download and save the file as needed.

Deleting a Diagnostics Log File

To delete an existing diagnostics log file from the Diagnostics summary table on the Diagnostics page, complete the following:

  1. Select Diagnostics.
  2. Click Select to select the diagnostics file you want to delete, and click Delete.
  3. Click OK to delete the selected diagnostics log file (or click Cancel to display the Diagnostics page).

Troubleshooting error conditions

To troubleshoot error conditions that disrupt your normal QoreStor operations, complete the following:

  1. Generate a QoreStor diagnostics log file bundle if one has not already been automatically created.

    For more information, see Generating a diagnostics log file .

  2. Check the system alert and system event messages to determine the current status of your QoreStor system.
  3. Verify if the QoreStor system has recovered or whether it has entered into Maintenance mode.
  4. If you cannot resolve the issue using the information in this QoreStor documentation, contact Quest Technical Support.
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