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NetVault 13.0 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out
Safe Mode in NetVault

Unloading or importing tapes from entry/exit ports

To unload a tape from an entry/exit port:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the icon to open the library, and then click the Ports link or the corresponding Manage Ports button to open the Port Browser.
3
In the Ports table, select the slot that contains the tape, and click Unload from Port.
The tape is moved to a drive or slot:
•
If the media barcode is available in the NetVault Database, the tape is loaded to a free slot.
•
If the tape does not have a barcode or the barcode information is not available in the NetVault Database, the tape is loaded to a drive to read the header.

Exporting tapes to entry/exit ports

To export a tape to an entry/exit port:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the icon to open the library that contains the tape, and then click the Slots link or the corresponding Manage Slots button to open the Slot Browser.
3
In the Slots table, select the applicable slots, and click Export.
After sending a request to export the tapes to entry/exit ports, the WebUI opens the Port Browser page. In the Ports table, you can view the exported tapes.
4
In the Ports table, select any tape, and click Open Port.
When you issue the Open Port command, NetVault puts a software lock on library so that it knows that the port door is going to be opened.
5
Physically open the port door, and after removing the tape from the entry/exit port, close the port door. For more information about these procedures, see the device manual.
6
On the Slot Browser page, click Close Door.
When you issue the Close Door command, NetVault knows that you have physically closed the port door, and it removes the lock on the library.

Restarting ACSLS or NDMP Libraries

If an ACSLS or NDMP library encounters a network problem, use the following procedure to restart the library. The Restart method restarts the network and socket connections by removing them and adding the library again.

To restart an ACSLS or NDMP library:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the icon to locate the library, and then click the corresponding Manage Library icon .
3
On the Tape Library Management page, click Restart.
4
In the confirmation dialog box, click OK.

Importing shadow tapes (NetApp VTL)

The NetApp VTL Shadow Tape option allows you to quickly import a tape from the shadow tape pool whenever possible instead of obtaining the physical tape.

To use shadow tapes, you need to do the following:

•
Configure the Enable Shadow Tapes option on the filer and library containing the virtual tapes. For more information about enabling shadow tapes, consult the relevant NetApp VTL documentation.
•
Select barcodes as the default labels for virtual tapes in NetVault. NetVault requires this method of labeling media to be fully functional. You can use barcodes as default labels by selecting the Use Barcodes as Labels check box in the Media Manager settings dialog box. For more information, see Configuring general settings for Media Manager.

With shadow tapes enabled, whenever a virtual tape is exported to a physical tape, the virtual tape is moved to the shadow tape pool. The shadow tape pool is invisible to the backup application and it is not listed as part of a virtual library, but it is available for quick access if the physical tape is later imported. It is also available for reading if the physical tape is stored off-site or is otherwise unavailable.

The NetApp VTL manages the space used by shadow tapes. It can delete a shadow tape if more space is required for the new backup data. The administrator can set a preferred retention time for shadow tapes. If the retention period has not expired, the NetApp VTL sends a notification before deleting the shadow tape.

Note the following:

•
The media requests for shadow tapes can only be used for Restore or Duplication tasks as these tapes are converted to read-only virtual tapes.
•
No permanent records are created in the NetVault Database for shadow tape media. The database only stores the details of actual media. The shadow tape attribute is associated with the media when they are imported to the library as shadow tapes. Therefore, you must export all shadow media before stopping or restarting NetVault. If you fail to export the media, they lose the shadow attribute and are converted to read-only items. For the same reason, you must export the shadow tapes before opening a library door.
•
Error messages are displayed if you try to import media when nothing is available in the shadow tape pool or when the shadow tapes option is not supported on the device.
To import virtual tapes:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the icon to locate the library, and then click the corresponding Manage Library icon .
3
On the Tape Library Management page, click Import Media.
4
In the Media Barcode list, select or type the barcode for the tapes that you want to import.
5
Click Import.
The requested tapes are imported to the medium changer from the shadow tape pool or physical library. When both shadow tapes and physical tapes are available, the shadow tapes are converted to read-only virtual tapes and imported to the entry/exit port. When only the physical tapes are available, virtual tapes are created from the physical tapes and imported to the entry/exit port.
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