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NetVault Plug-in for Microsoft 365 12.1 - User Guide

Relocating a mailbox during the restore process

To complete the relocation process, perform the following steps.

1
After the prerequisites have been met, click Create Restore Job.
2
From the Plugin Type list, select Plug‑in for Microsoft Office 365.
3
Select the applicable mailbox from the backup saveset, and click Next.
4
On the Create Selection Set page, click the mailbox that you want to rename, and select Relocate from the context menu.
5
In the Rename/Relocate dialog box, enter the new location for the mailbox in the Relocate box, and click Ok.
6
Continue with the restore procedure as explained in Setting restore options and Finalizing and submitting the restore job.
The mailbox is restored with its new name to the original location as a subset of the original mailbox.

Troubleshooting

This topic describes some common errors and their solutions.

 
Table 1. Troubleshooting
Error message
Explanation
•
Failed to add backup record
•
Failed to write index of backup to the database

These messages indicate that the selected data was backed up, but the job’s index information was not properly added by NetVault Backup to its database. Without this index information, the data cannot be properly restored.

Method 1:

Open the Manage Devices page, select the backup media, and click Scan. NetVault Backup stores index information for backup jobs in two locations: in the NetVault Database and on the media targeted by the backup. When you scan the backup media, the index information is added to the NetVault Database. To verify that the information was added, open the Manage Job Definitions page, and locate the specific job. If you can run the job now, the scan process has corrected the problem.

Method 2:

If the scan has failed, run the backup job again.

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