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MessageStats 7.8 - Administrator Guide

What is MessageStats? MessageStats Information Sources Using the Console Interface Creating a Connection to Exchange Creating Gathering Tasks Default Gatherings Extending Gathering Tasks Configuring Audits Setting MessageStats Server Properties Setting Configuration Properties Setting Exchange Organization Properties Setting Exchange Server Properties Setting Task Execution Server Properties Setting Task Default Properties Compressing Tracking Log Files Using the MessageStats Reports Console Database Management Appendix A:Microsoft ASP.NET Configuration Issues Appendix B: Gathering Task Dependencies Appendix C:Troubleshooting Permission Problems

Excluding Mailboxes from Gatherings

You can exclude specific mailboxes from the gathering process. There might be mailboxes in your enterprise that generate a large volume of email, but you may not want to include these mailboxes as part of your usual email traffic.

For example, you might have an infrastructure monitoring application that generates notifications by email. The traffic generated by this application could be excluded from your overall analysis of messaging traffic generated by users.

To exclude mailboxes, MessageStats performs a text comparison between the originator and all recipients and the text that you enter in the Mailbox Exclusions tab. MessageStats does not recognize aliases or other distinguished names (DNs) when excluding mailboxes.

The Mailbox Exclusions tab contains a list of the excluded mailboxes and allows you to add, edit, or delete mailboxes.

How Exclusions Affect Reports

Mailbox exclusions do not apply to reports that include structural properties, such as Mailbox Sizes and Mailbox Quotas. These reports include data for all mailboxes, regardless of the mailbox exclusion status. If you audit a mailbox that appears in the excluded mailbox list, no audit information is available. The following reports do not contain data for excluded mailboxes:

•
Mailbox Auditing, Subject Auditing, and Domain Auditing
•
Mailbox Activity
•
Top Users
•
Top Internet Users

To identify the mailboxes that you do not want to include in message traffic reports, add mailboxes to the exclusion list. The dialog box lists all mailboxes that exist in the MessageStats database.

You can select more than one mailbox from the list or select a contiguous group of mailboxes from the list.

 
 

You can select a continuous group of mailboxes in the list, such as health mailboxes, specific mailboxes, or a single mailbox to be excluded.

To exclude a block of mailboxes
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the Message Exclusions tab and click Add.
4
Select the first mailbox in the group.
5
Hold down the SHIFT key, and click the down arrow to scroll down the list until you reach the last mailbox in the group.
6
Click Apply and click OK.
To exclude multiple selected mailboxes
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the Message Exclusions tab and click Add.
4
Select the first mailbox.
5
Hold down the CTRL key and select the mailbox you want.
6
Repeat step 5. until you have selected all the mailboxes.
7
Click Apply and click OK.
To exclude individual mailboxes from gatherings
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the Message Exclusions tab and click Add.
4
Click Select Mailbox to select mailboxes from the browser list.
- OR -
Click Enter Mailbox Detail and enter the specific mailbox information in each field.
 
 
Table 3. Specifying mailboxes when excluding mailboxes from gatherings.
Option
Definition

Select Mailbox

Select this option and select one or more mailboxes that are listed in the browser list.

Enter Mailbox Details

Select this option if you know the display name, mailbox distinguished name, and mailbox email for the mailbox. You can enter the information instead of browsing through the list of mailboxes. You cannot select multiple mailboxes that you entered manually.

Display Name

Enter the mailbox display name.

Mailbox Distinguished Name

Enter the mailbox distinguished name (DN).

Mailbox Email

Enter the mailbox email.

5
Click Apply and click OK.
To edit the excluded mailboxes list
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the Message Exclusions tab.
4
Select the excluded mailbox that you want to edit and click Edit.
5
Edit the excluded mailbox and click OK.
6
Click OK.
To remove mailboxes from the exclusion list
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the Message Exclusions tab.
4
Select the excluded mailbox that you want and click Remove.
5
Click Yes to confirm.
6
Click OK.

Setting a Threshold for Delivery Time Audits

You can audit messages that take an unusually long time to be delivered to the recipients. Using the Delivery Time Audit tab, you can enable message time auditing and set a threshold for message delivery times.

When a message takes longer to deliver than the audit threshold, it is reported in the Message Delivery Audit report in MessageStats Reports under the Servers | Delivery Times nodes.

To set a delivery time threshold for message traffic
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the Delivery Time Audit tab.
4
Select the Enable auditing for message delivery times box.
5
Enter an appropriate threshold value:
 
Option
Definition

Threshold value for time to deliver a message (in seconds)

Indicates the number of seconds you want to use as the threshold for message delivery times. If you do not set a number, MessageStats sets a default of thirty seconds.

The Delivery Time reports show the average delivery time and the number and percentage of messages that are under this threshold. The threshold is displayed on the appropriate threshold report graphs.

Specify a sufficiently large time threshold to limit the number of messages that are captured for audit purposes. If you set a low number, your database size can increase rapidly.
6
Click OK.

Changing the Exchange Connection Server

Changing the Exchange Connection Server

Using the Connection Server tab, you can change the Exchange server that MessageStats uses as the access point to enumerate an Exchange organization.

The Connection Server property tab is used to set the root default connection server for the entire organization. Initially, this is the Exchange server that you selected when you created the connection to the Exchange organization.

This tab only allows you to change the connection server for the current organization. To connect to additional organizations, see Connecting to an Exchange Organization .

To select a different Exchange server from which to gather information, use the Gathering Server property tab. However, the server specified as the Connection Server is always used as the connection server for the Exchange Organization Structure gathering task.

The Exchange Organization Structure task runs automatically overnight to update the organization structure information in the database. You can also manually run the Exchange Organization Structure task, either using the Regather Structure option in the shortcut menu when you right-click an organization, or by selecting the task template in the Task Wizard at the organization level.

Prerequisites

For Exchange 2010 and Exchange 2013, the Exchange server must have the Client Access (CAS) role installed. You must also specify an Exchange mailbox for MAPI logon. The account that is used to run gathering tasks must have full access to the mailbox. In most cases, you would use the mailbox that is associated with the task credentials.

 
* 
NOTE: Though MAPI is used for most Exchange 2013 gatherings, for a Mailbox Content and Attachment gathering, Exchange 2013 uses EWS (Exchange Web Services). For more information, see Required permissions for Content and Attachment gatherings .

For Exchange 2016 or Exchange 2019, the Exchange server must have the Mailbox role and the gathering account must be a member of the View-Only Organization Management group.

To change your Exchange organization connection server
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the Connection Server tab.
4
Select all the versions of the Exchange mailbox servers that exist in the organization.
5
Specify the connection server as follows:
 
Table 4. Information needed for different organization configurations.
If the organization contains
Enter the following information

At least one public folder or mailbox server that is running Exchange 2010.
1
Enter the Exchange NETBIOS name for an Exchange 2010 CAS server.
2
Specify a mailbox in one of the following formats:
•
Display Name
•
Alias
•
SMTP Address
NOTE: If there is a child domain, you must enter the full email address instead of the display name or alias. For example, enter the mailbox as FirstName.Lastname@domain.com.

At least one public folder or mailbox server that is running Exchange 2013.
1
Enter the NETBIOS name for an Exchange 2013 CAS server.
2
Specify a mailbox in one of the following formats:
•
Display Name
•
Alias
•
SMTP Address
NOTE: If there is a child domain, you must enter the full email address instead of the display name or alias. For example, enter the mailbox as FirstName.Lastname@domain.com.

At least one mailbox server that is running Exchange 2016 or 2019.

Enter the Exchange NETBIOS name for an Exchange 2016/2019 Mailbox server.

The Exchange 2010 / 2013 mailbox is used for MAPI logon to collect mailbox information. The task credentials must have full access rights to this mailbox. Also, the mailbox must not be hidden from Exchange address lists.
 
* 
TIP: MessageStats has provided a PowerShell script that allows you to set a user account with full access rights to a specific mailbox. You can find the script in the MessageStats installation directory (by default this is C:\Program Files\Quest\MessageStats) in a folder called Scripts
If you have an Exchange mixed environment that includes Exchange 2010 servers that contain public folders, you must set an Exchange 2010 server for legacy public folder gatherings in the organization properties after you connect to the organization. For details, see Selecting a Server for Legacy Public Folder Gathering .
For Exchange 2016/2019, PowerShell is used instead of MAPI for the mailbox and public folder gatherings. For Exchange 2013 and later, Exchange Web Services (EWS) is used for the mailbox contents and attachments gatherings.(Public folder content and attachment gatherings are not available for Exchange 2016 or Exchange 2019.)
3
Click Validate.
MessageStats validates whether the specified task credentials (as shown under Advanced Properties) have access to the Exchange server and, for Exchange 2010 and 2013, can log on to the specified mailbox.
4
If the task execution server for the Exchange organization and the credentials used to run tasks do not change, click Apply.
- OR -
To change the task execution server or to specify different task credentials, select Configure.
 
a
To associate the Exchange organization with a different task execution server, select a server in the Execution Server box.
b
To use different credentials than the account that is specified as the Default Task Security Content, select Specify Explicit Credentials.
c
Enter an account and password that have access to the specified Exchange connection server and, if applicable, mailbox.
d
Click Accept.
5
If the validation is successful, click OK.

Selecting a Separate Gathering Server

Selecting a Separate Gathering Server

For Exchange 2010 and 2013, you have the option of selecting an Exchange server that is different from the specified Exchange connection server to run gathering tasks that are initiated at an organization level.

For example, you might want to run organization-level tasks, such as the Exchange Mail Contacts gathering task, on a different Exchange server, for performance reasons.

You can use the Gathering Server tab to specify an Exchange server that is used in the default configuration when you create an organization-level task using the Create Task wizard.

Prerequisites

For Exchange 2010 and Exchange 2013, the Exchange server must have the Client Access (CAS) role installed. You must also specify an Exchange mailbox for MAPI logon. The account that is used to run gathering tasks must have full access to the mailbox. In most cases, you would use the mailbox that is associated with the task credentials.

 
* 
NOTE: Though MAPI is used for most Exchange 2013 gatherings, for a Mailbox Content and Attachment gathering, Exchange 2013 uses EWS (Exchange Web Services). For more information, see Required permissions for Content and Attachment gatherings .

For Exchange 2016 or Exchange 2019, the Exchange server must have the Mailbox role and the gathering account must be a member of the View-Only Organization Management group.

To change the default gathering server for tasks
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the Gathering Server tab.
4
Select the I want to use the following Exchange server.
5
Select the versions of the Exchange mailbox servers in the organization and specify the connection server as follows:
 
Table 5. Information required for different organization configurations.
If the organization contains
Enter the following information

At least one public folder or mailbox server that is running Exchange 2010:
1
Enter the Exchange NETBIOS name for an Exchange 2010 CAS server.
2
Specify a mailbox in one of the following formats:
•
Display Name
•
Alias
•
SMTP Address

At least one public folder or mailbox server that is running Exchange 2013:
1
Enter the NETBIOS name for an Exchange 2013 CAS server.
2
Specify a mailbox in one of the following formats:
•
Display Name
•
Alias
•
SMTP Address

At least one public folder or mailbox server that is running Exchange 2016/2019:

Enter the Exchange NETBIOS name for an Exchange 2016/2019 Mailbox server.

The Exchange 2010 / 2013 mailbox is used for MAPI logon to collect mailbox information. The task credentials must have full access rights to this mailbox. Also, the mailbox must not be hidden from Exchange address lists.
If you have an Exchange mixed environment that includes Exchange 2010 servers that contain public folders, you must set an Exchange 2010 server for legacy public folder gatherings in the organization properties after you connect to the organization. For details, see Selecting a Server for Legacy Public Folder Gathering .
For Exchange 2016 or Exchange 2019, PowerShell is used instead of MAPI for the mailbox and public folder gatherings. For Exchange 2013 and later, Exchange Web Services (EWS) is used for the mailbox contents and attachments gatherings.(Public folder content and attachment gatherings are not available for Exchange 2016/2019.)
 
* 
TIP: MessageStats has provided a PowerShell script that allows you to set a user account with full access rights to a specific mailbox. You can find the script in the MessageStats installation directory (by default this is C:\Program Files\Quest\MessageStats) in a folder called Scripts
3
Click Validate.
MessageStats validates the specified Exchange server and, for Exchange 2010 and 2013, the specified mailbox.
4
Click Apply.
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