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MessageStats 7.7.2 - Report Pack for Lync & Skype for Business User Guide

About This Guide Installing the Report Pack Configuring the Report Pack Managing your Database Using the Lync and Skype for Business Reports Appendix A: Configuring RPC through a Firewall

Configuration Reports

The following table describes the reports found in Configuration folder. These reports provide basic inventory information about your Lync or Skype for Business servers and about the Lync or Skype for Business enabled users in your environment:

 
Table 8. Configuration Inventory reports.
Reports
Description
Filters

Lync & Skype for Business Server Inventory

Provides the configuration statistics for the Lync or Skype for Business servers.

NOTE: The IP address, operating system, and Skype for Business or Lync server version information columns display as “Not Available” if:
•
the server is offline.
•
the service account that is used to run the gathering task does not have Local Administrator rights on the Skype for Business or Lync server.
•
the server does not require the Skype for Business or Lync server software to be installed (for example, a Back-End server).
•
the server is an Skype for Business or Lync Edge server and certain ports are not open. For steps to connect to an Edge server through a firewall, see Appendix A in the User Guide.
•
Server
•
Server Role
•
Pool

Lync & Skype for Business Enabled Users

Provides a list of Skype for Business-enabled or Lync-enabled users and their configuration settings.

To see if a user has been excluded from the user activity reports, you can insert the Excluded Users column.

To insert a column
1
Select a column heading.
2
Right-click and select Insert Field.
3
Select the field name from the list.
NOTE: For more information about excluded users, see Excluding users from reports .
•
Display Name
•
Department
•
Office
•
Pool

Instant Messages Reports

The following table describes the reports found in the Instant Messages folder.

 
Table 9. Instant Messaging reports.
Report
Description
Filters

Instant Message Usage

Presents the number of instant messaging handled by the Lync or Skype for Business servers. Message counts are broken down to show the distribution of internal messages and messages to and from public and federated users.

The totals shown in this report include system messages.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Server
•
Pool

Top Internet Domains

Shows which domains, including internal, federated, and public domains, generate the most instant messaging traffic.

The totals shown in this report include system messages.

•
Date
•
Select Top
•
Display Options
•
Domain
•
Pool

Top Internal Senders and Receivers by Messages

Provides a list of top internal senders and receivers of instant messages (IM). The totals shown in this report include system messages.
•
Date
•
Select Top
•
Display Options
•
Senders/Receivers
•
Display Name
•
Department
•
Office
•
Pool

Top External Senders and Receivers by Messages

Provides a list of top external senders/receivers of instant messages (IM).

The totals shown in this report include system messages.

•
Date
•
Select Top
•
Display Options
•
Senders/Receivers
•
Display Name

Instant Messages Chargeback by Department

Shows the total cost and volume of instant messages sent by internal users within each department to other internal, federated, and public users.

Prerequisites: Volume counts are available only if Lync or Skype for Business Content Archiving is enabled.

Chargeback costs must also be specified for file transfer sessions. For more information, see chapter 3 in the User Guide.
•
Date
•
Department
•
Pool

Instant Messages Chargeback by User

Shows the total cost and volume of instant messages sent by internal users to other internal, federated, and public users.

Prerequisites: Volume counts are available only if Lync or Skype for Business Content Archiving is enabled.

Chargeback costs must also be specified for file transfer sessions. For more information, see chapter 3 in the User Guide.
•
Date
•
Display Name
•
Department
•
Office
•
Pool

Volume counts are displayed in the Instant Messaging reports if content archiving is enabled on the Skype for Business or Lync Server. For more information, see chapter 2 in the User Guide.

 

To report chargeback costs by volume (MB), you must also have an Lync or Skype for Business Archiving database installed.

File Transfers Reports

The following table describes the reports found in the File Transfers folder.

 
Table 10. File Transfer reports.
Report
Description
Filters

File Transfer Usage

Shows the total number of file transfers handled by the Lync or Skype for Business servers. File counts are broken down to show the distribution of file transfers with internal and federated users.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Server
•
Pool

Top Internal Users by File Transfers

Provides a list of the internal users who initiated the sessions in which the most file transfers occurred, showing the distribution of file transfers with internal and federated users.
•
Date
•
Select Top
•
Display Options
•
Display Name
•
Department
•
Office
•
Pool

Top External Users by File Transfers

Provides a list of the federated users who initiated the sessions in which the most file transfers occurred.
•
Date
•
Select Top
•
Display Options
•
Display Name

File Transfers Chargeback by Department

Shows the total cost and volume of file transfers in sessions initiated by internal users within each department with other internal and federated users.

Chargeback costs are calculated for all file transfers that occurred in sessions initiated by a user in the department.

Prerequisites: Volume counts are available only if Lync or Skype for Business Content Archiving is enabled.

Chargeback costs must also be specified for file transfer sessions. For more information, see chapter 3 in the User Guide.
•
Date
•
Department
•
Pool

File Transfers Chargeback by User

Shows the total cost and volume of file transfers in sessions initiated by internal users with other internal and federated users.

Chargeback costs are calculated for all file transfers that occurred in sessions initiated by the user.

Prerequisites: Volume counts are available only if Lync or Skype for Business Content Archiving is enabled.

Chargeback costs must also be specified for file transfer sessions. For more information, see chapter 3 in the User Guide.
•
Date
•
Display Name
•
Department
•
Office
•
Pool

Volume counts are displayed in the File Transfer reports if content archiving is enabled on the Skype for Business or Lync Server. For more information, see chapter 2 in the User Guide.

 

To report chargeback costs by volume (MB), you must also have an Lync or Skype for Business Archiving database installed.

Enterprise Voice Reports

You can configure properties that are used in the Enterprise Voice reports at a forest level using the Voice Properties pages. Specifically you can map the voice routes to specific call types, you can specify the chargeback rates for different call types, and you can enter details for call routing. For more information, see chapter 3 in the MessageStats Report Pack for Office Communications Server User Guide.

 

Ensure that each of your connected numbers is matched to a voice route in the Voice Properties - Call Types property page. Any number that is not mapped to a voice route is treated as local phone number in the Enterprise Voice reports such as the Outgoing Calls report.

How Voice Calls are Recorded

Voice calls are recorded against the day and hour they start. However, if a call is in progress while MessageStats is gathering information, or if the call ends after midnight (UTC), the call does not appear in that day’s gathering. For example, a call that started on Monday and ended on Tuesday will not appear in the Enterprise Voice reports for Monday until after the Wednesday gathering has run.

For Enterprise Voice reports, the time values are always rounded up to the nearest minute. For example, if a call lasted 25.21 minutes, it is stored in the database as 26 minutes.

Reports include data only for successful enterprise voice calls. If the end date of the call is null, MessageStats does not include the call.

Voice Call Types

Call types are categorized in relation to whether the call goes to or comes from a PSTN (public switched telephone network) and according to the chargeback rate defined for the call type.

 
Table 11. Voice call type descriptions.
Call Type
Description

Internal

Calls between Skype for Business or Lync users that do not use the PSTN.

Incoming

Incoming calls from the PSTN.

Local

Outgoing calls to the PSTN that are charged the local chargeback rate.

Long Distance

Outgoing calls to the PSTN that are charged the long distance chargeback rate.

Toll-Free

Outgoing calls to the PSTN that are charged the toll-free chargeback rate.

International

Outgoing calls to the PSTN that are charged the international chargeback rate.

Calculating Enterprise Voice Chargeback Costs

In addition to the Enterprise Voice reports, enterprise voice calls also appear in the Peer-to-Peer Session Details report and Peer-to-Peer audio reports. If you have specified the chargeback costs for each enterprise voice call type (Voice Properties | Financials), you may notice that the same session is counted in both the Total Voice Call Cost column and the Total Peer-to-Peer Session Cost column in the chargeback reports at the organization level. Though it may appear that the session has been double-counted, the columns provide different information.

An enterprise voice call is comprised of two parts:

•
internal network (up to the gateway) that charged for the bandwidth used
•
traffic on PSTN that is charged by telecom service provider.

The Total Peer-to-Peer Session Cost shows the bandwidth charge, while Total Voice Call Cost (for call types such as local, long distance, or international) shows the charge from the telecom service provider. So the Total Cost column will contain the entire chargeback cost for the enterprise voice call.

The chargeback reports in Peer-to-Peer report folder contain the chargeback for bandwidth used only, and the chargeback reports in Enterprise Voice report folder contain the chargeback for service provider only.

The following table describes the reports found in the Enterprise Voice folder:

 
Table 12. Enterprise Voice reports.
Report
Description
Filters

Enterprise Voice Usage

Shows the quantity of voice calls handled by the Lync or Skype for Business servers. Voice call counts are broken down to show the distribution of internal, local, long-distance, toll-free, international, and incoming calls.

NOTE: You must have the Voice Properties pages correctly configured to display accurate data in this report.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Server
•
Pool

Voice Call Routing

Can be used to verify that calls are being made through the appropriate gateways to reduce long-distance charges. Shows voice routes for Lync and Skype for Business Server.

The totals shown in this report include only long-distance and international calls.
•
Date
•
Source City
•
Destination Number
•
Gateway
•
O

Voice Calls by Office

Shows a summary of the quantity and duration of all calls to and from an office.

NOTE: The Voice Properties pages must be correctly configured.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Office

Voice Calls by Department

Shows a summary of the quantity and duration of all calls to and from a department.

NOTE: The Voice Properties pages must be correctly configured.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Department

Voice Calls by Destination

Shows a summary of the quantity and duration of all calls to a destination area code.

NOTE: You must have the Voice Properties pages correctly configured to display accurate data in this report. The totals shown in this report include only long-distance and international calls.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Destination

Voice Calls by Gateway

Shows a summary of the quantity and duration of all calls through a gateway.

NOTE: You must have the Voice Properties page correctly configured to display accurate data in this report.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Gateway

Top Voice Calls by User

Shows the users with the top voice call usage.

NOTE: The Voice property page must be correctly configured.
•
Date
•
Select Top
•
Display Options
•
Display Name
•
Department
•
Office
•
Pool

Voice Call Chargeback by Department

Provides the chargeback totals for voice calls per department based on minutes used. Totals are broken down by call type, such as internal, local, long-distance, toll-free, and international.

NOTE: The Voice property page must be correctly configured.
•
Date
•
Department
•
Pool

Voice Call Chargeback by User

Provides the chargeback totals for voice call usage per user based on minutes used. Totals are broken down by call type, such as internal, local, long-distance, toll-free, and international.

NOTE: The Voice property page must be correctly configured.
•
Date
•
Display Name
•
Department
•
Office
•
Pool

Outgoing Voice Call Details

Provides details about individual outgoing voice calls, including the call duration, the user who initiated the call, the number that was called, and the calculated chargeback for the call.

NOTE: The Voice property page must be correctly configured.
•
Date
•
Date/Time Display
•
Call Initiator
•
Department
•
Office
•
Pool

Incoming Voice Call Details

Provides details about individual incoming voice calls, including the call duration, the user who received the call, the telephone number that originated the call, and the calculated chargeback for the call.

NOTE: The Voice property page must be correctly configured.
•
Date
•
Date/Time Display
•
Answered By
•
Department
•
Office
•
Pool
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