KACE Systems Management Appliance 15.0 - Administration Guide

Configuring Chart Types for a Report

Configuring Chart Types for a Report

Configuring the chart type is a key step in building a report widget. The KACE System Management Appliance offers a variety of chart types such as Bar, Line, Pie, Gauge and so on, each suited to different visualization needs. The application supports multiple chart types, and based on the selected chart type, the relevant fields in the Label and Axis Settings and Visualization Settings sections are dynamically populated. This topic helps you to understand how to configure chart types and customize their settings for optimal dashboard presentation.

NOTE: You can configure charts with or without SQL. In the sections that follow, examples demonstrate both methods- some charts are built using the Report Wizard, while others are configured using SQL. This is to help you understand the differences and choose the approach that best suits your needs.

The different chart types are as follows:

Chart Type	Description
Bar	Displays data as rectangular bars on an X-Y axis. Useful for comparing counts or values across categories such as department-wise device distribution.
Pie	Displays data as slices of a circle. Ideal for showing part-to-whole relationships, such as distribution of device types or ticket statuses.
Doughnut	Similar to Pie, but with a hollow center. Useful for comparing categorical data like operating systems or patch statuses.
Line	Shows trends over time using points connected by lines. Typically used for visualizing time-series data like patch deployment trends or ticket volume.
Combo	Combines Line and Bar charts in one. Helps compare multiple datasets, such as number of patches installed vs. number of failed installs.
Polar Area	Displays data in circular segments with varying radii. Effective for equal-category comparisons, such as application usage across endpoint groups.
Radar	Uses a radial grid to plot multiple metrics. Best suited for visualizing performance across several criteria, such as device compliance score metrics.
World Geography	Plots data across global regions. Useful for global endpoint location visualization or country-wise license usage.   NOTE: To display the country name on the World Geo Map chart correctly, ensure that the county name must match the supported country names. Refer to the List of Countries topic.
US Geography	Similar to World Geography but focused on U.S. states. Useful for region-specific deployment or compliance tracking within the U.S.   NOTE: The chart requires the complete US state name. For example, the name should be Texas not TX.
Score	Displays a single metric or Key Performance Indicator (KPI), such as counts of updated devices. Offers a focused view on a single value.
Progress	Shows progress toward a target, such as number of encrypted devices vs. total devices. Typically used for goal tracking.
Table	Presents structured data in rows and columns. Ideal for viewing details like device inventory, patch statuses, or alert logs.
Gauge	Visualizes data on a scale with thresholds (for example, critical to optimal). Suitable for tracking health indicators or system readiness percentages.

Important Points:

Chart Type Details

The section below lists each supported chart type, the relevant fields and their description.

Bar Chart

This chart displays data as rectangular bars on an X and Y axis. It is useful for comparing counts or values across categories such as Tickets by Category. You should select Bar from the Please select the chart type you want to use drop-down.

Configure the fields for the Bar chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	X-Axis	This field specifies the categories or groups that represents the labels for the chart's X-Axis. Select the entity from the drop-down list.
	Y-Axis	This field is used to specify the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart. Select the entity from the drop-down list.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. For Example: Refer the image for Bar chart. X-Axis: Ticket Category(Other, Hardware, Network, Software), Y-Axis: Ticket Count, Cluster By: Status
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Clustered By field is set to None.
	+ Add More Chart Data Point	Click to add more data points to the chart. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select the position from the drop-down. It specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	X-Axis Title	Enter the title to display on X-Axis.
	Y-Axis Title	Enter the title to display on Y-Axis.
	Stacked	Select this to displays multiple data series on top of each other in a single bar or column, showing the combined total for each category instead of separate segments.
	Graph Orientation	Select an option from the drop-down to set the direction of the chart's base axis- horizontal or vertical. This changes how the chart layout is displayed.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a bar chart. In this chart, ticket counts are displayed by category, with bars stacked by status to show the breakdown within each category.

Pie Chart

Pie charts displays data as slices of a circle with each slice showing a proportion of the total. It is useful for showing part-to-whole relationships.

You should select Pie from the Please select the chart type you want to use drop-down. Configure the fields for the Pie chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend	Select a category or group from the drop-down list to represent each slice of the pie chart.
	Value	It specifies the data that determines the size of each slice in the pie chart. Each value represents a measurable quantity that is visually proportioned to reflect its share of the total. For example, refer the image for Pie Chart - it is a Pie chart for Patches per Severity. Legend: Severity (Critcal, Important, Low, Moderate, Recommended) Value: Severity Count
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points on X-Axis. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a pie chart. This chart illustrates the number of patches categorized by severity level.

Radar Chart

The chart uses a radial grid to plot multiple metrics. This chart is best suited for visualizing performance across several criteria, such as device compliance score metrics. The Radar chart works best if we are evaluating multiple data points (three or more) on a two-dimensional plane.

You should select Radar from the Please select the chart type you want to use drop-down. Configure the fields for the Radar chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Axis	Select a category or group from the drop-down list to represent segment of the chart. This field specifies the categories that will be displayed along the radial axes of the chart.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. For Example: Refer the image for Radar chart. Axis: Category, Value: Ticket ID Count, Cluster By: Status If you select None from the drop-down list the Label field populates.
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select an option to specify where the chart legend should displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	Fill	Select the field to fill the area under the line or within the radar shape with color.
	Line Tension	Select the option from the drop-down to define the curvature of the lines connecting data points in a radar chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a Radar chart. This chart illustrates the Ticket Count by Category.

Polar Area Chart

This chart displays data in circular segments with varying radii. This chart is effective for equal-category comparisons, such as application usage across endpoint groups.

You should select Polar Area from the Please select the chart type you want to use drop-down. Configure the fields for the Polar Area chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend	Select a category or group from the drop-down list to represent segment of the chart.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. If you select None from the drop-down list the Label field populates.
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select an option to specify where the chart legend should displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a Polar Area chart. This chart illustrates the Ticket Count by Category.

World Geography Chart

This chart type plots data across global regions. This chart is useful for global endpoint location visualization or country-wise license usage.

NOTE: To display the country name on the World Geography chart correctly, ensure that the county name must match the supported country names. For list of countries, see the List of Countries topic.

You should select World Geography from the Please select the chart type you want to use drop-down. Configure the fields for the World Geography chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Country	This field specifies the countries that will be represented on the chart. Set this to the field containing country names to map the data accurately.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select an option to specify where the chart legend should displayed, such as top, bottom, left, or right of the chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The following is an image for World Geography chart for Users by Country.

US Geography Chart

Similar to World Geography but focused on U.S. states. Useful for region-specific deployment or compliance tracking within the U.S.

NOTE: The chart requires the complete US state name. For example, the name should be Texas not TX.

You should select US Geography from the Please select the chart type you want to use drop-down. Configure the fields for the US Geography chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	State	This field specifies the US states that will be represented on the chart. Set this to the field containing US state names to map the data accurately.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select the option to specify where the chart legend should be displayed, such as bottom right, top right, bottom left, or top left of the chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The following is an image for US Geography chart for US users per State.

Table Chart

This chart presents structured data in rows and columns. Ideal for viewing details like device inventory, patch statuses, or alert logs.

You should select Table from the Please select the chart type you want to use drop-down. Configure the fields for the Table chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Table Header	This field specifies the column headers of the table. Select the column name from the drop-down list.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. If you select None from the drop-down list the Label field populates.
	+ Add More Chart Data Point	Click to add more data points. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a table chart. In this chart, ticket counts are organized by category across the columns (header) and by status down the rows.

Progress Chart

This chart shows progress toward a target, such as number of encrypted devices vs total devices. This is typically used for goal tracking.

Below is a sample for creating a dashboard report using SQL queries.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the fields for the Progress chart in the following sections:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Progress from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Value	It defines the current progress or achieved amount to be visualized on the chart. This is the actual value being measured (for example, number of resolved tickets, completed tasks, or percentage of target met). It determines how much of the progress bar is filled.
	Max Value	It specifies the target or maximum possible value for the progress indicator. This value sets the full scale of the progress chart. The percentage of progress is calculated as: (Value ÷ Max Value) × 100

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Subtitle	Add the text that appears below the chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a progress chart. This chart displays the percentage of completed work by showing the number of closed tickets relative to the total number of tickets.

Gauge Chart

This chart visualizes data on a scale with thresholds (for example, critical to optimal). This is suitable for tracking health indicators or system readiness percentages.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the fields for the Gauge chart for the following sections:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Gauge from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Value	It represents the current metric or data point being measured on the gauge. This is the actual value displayed by the gauge needle. It reflects progress, usage, or performance (for example, CPU utilization, sales achieved, or tickets resolved).
	Max Value	It defines the upper limit or full scale of the gauge. This sets the maximum range against which the current value is evaluated

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Subtitle	Add the text that appears below the chart.
	Use Monochromatic Effect	Select this to apply a single base color across the gauge, using varying shades to represent intensity.
	Color Sorting	It determines how the shades are applied when using the monochromatic effect - Darkest to Lightest or Lightest to Darkest.
	Show Gauge Numbers	Select this to display the numerical value and range directly on the gauge for quick reference.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a gauge chart. This chart highlights the amount of incomplete work by showing the number of open tickets relative to the total number of tickets.

Combo Chart

The Combo Chart is a versatile visualization type that allows you to display multiple data series using a mix of bar and line formats within a single chart. This chart type is especially useful when you want to compare different metrics side by side—such as volume versus trend—while maintaining clarity and context.

Each data series in a Combo chart can be individually configured to appear as either a bar or a line. You can also define multiple Y-axes, apply stacking for bar segments, and customize line behavior using fill and tension settings. These features make the Combo Chart ideal for presenting layered insights in a compact and interactive format.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the following fields for the Combo chart:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Combo from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	X-Axis	This field specifies the categories or groups that represents the labels for the chart's X-Axis. Select the entity from the drop-down list.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization.
	Y-Axis 1	This field is used to specify the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Cluster By field is set to None.
	Type	Select the type of bar you want to display on the chart - Line or a Bar.
	Y-Axis 2	This is the second field. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Cluster By field is set to None.
	Type	Select the type of bar you want to display on the chart - Line or a Bar.
	Y-Axis 3	This field is used to specify the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Cluster By field is set to None.
	Type	Select the type of bar you want to display on the chart - Line or a Bar.
	+ Add More Chart Data Point	Click to add more data points to the chart. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select the position from the drop-down. It specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	X-Axis Title	Enter the title to display on X-Axis.
	Y-Axis Title	Enter the title to display on Y-Axis.
	Stacked	Select this to displays multiple data series on top of each other in a single bar or column, showing the combined total for each category instead of separate segments.
	Fill	Select to apply a color fill beneath the line (in line charts).
	Line Tension	Select the option from the drop-down to define the curvature of the lines connecting data points in a radar chart.
	Graph Orientation	Select an option from the drop-down to set the direction of the chart's base axis- horizontal or vertical. This changes how the chart layout is displayed.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a combo chart. This chart compares ticket counts by status across each month of the current year. Closed and Open ticket counts are represented by lines, while the Total Ticket Count is represented by bars.

Doughnut Chart

The Doughnut chart is a circular statistical graphic that is similar to Pie chart but with a hollow center. It is useful for comparing categorical data like operating systems or patch statuses and so on.

You should select Doughnut from the Please select the chart type you want to use drop-down. Configure the fields for the Doughnut chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend	Select a category or group from the drop-down list to represent each slice of the Doughnut chart.
	Value	It specifies the data that determines the size of each slice in the pie chart. Each value represents a measurable quantity that is visually proportioned to reflect its share of the total. For example, refer the image for Doughnut Chart - it is a Doughnut chart for Device per OS. Legend: OS Name Value: Device ID Count
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points, such as Value and Label.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a doughnut chart. This chart illustrates the number of devices categorized by operating system.

Score Chart

The Score chart displays a single metric or Key Performance Indicator (KPI), such as counts of updated devices and so on. This chart offers a focused view on a single value.

You should select Score from the Please select the chart type you want to use drop-down. Configure the fields for the Score chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Value	It represents the primary metric displayed on the score chart. This is the numeric value shown prominently to indicate a key performance indicator (KPI), such as total open tickets, total users, or any other measurable data point. For example, refer the image for Score Chart - it is a Score chart for Total Device Count. Value: Device ID Count

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a Score chart. This chart illustrates the Score chart for Total devices Count.

Line Chart

A line chart shows trends over time using points connected by lines. It is typically used to visualize time-series data, such as patch deployment trends or ticket volume and so on, making it easy to track changes and patterns across different time periods.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the fields for the Line chart in the following sections:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Line from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	X-Axis	It specifies the categories or groups that represents the labels for the chart's X-Axis (or Y-Axis if chart's orientation is set to vertical).
	Y-Axis	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	The field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points on Y-Axis and add a Label to it.

Section	Fields	Description
Visualization Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend Position	Select the position from the drop-down. It specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	X-Axis Title	Enter the title to display on X-Axis.
	Y-Axis Title	Enter the title to display on Y-Axis.
	Stacked	Select this to displays multiple data series on top of each other in a single bar or column, showing the combined total for each category instead of separate segments.
	Fill	Select to apply a color fill beneath the line (in line charts).
	Line Tension	Select the option from the drop-down to define the curvature of the lines connecting data points in a radar chart.
	Graph Orientation	Select an option from the drop-down to set the direction of the chart's base axis- horizontal or vertical. This changes how the chart layout is displayed.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a line chart. This chart compares the number of tickets created each month throughout the current year.

Chart Types in Widgets

Each widget can be customized to display various types of charts, based on the data and the preferred visual representation.

In many cases, after creating a widget, you may want to change the chart type based on the visualization needs or user preference. While editing a widget, some chart types can be converted to others, making it easy to change it without creating from scratch.

The table below lists each supported chart type, its description, and the other chart types it can be converted into when editing.

Chart Type	Convertible to other Chart Types
Pie	Doughnut, Line, Bar, Polar Area, Radar, Table
Doughnut	Pie, Line, Bar, Polar Area, Radar, Table
Line	Pie, Doughnut, Bar, Polar Area, Radar, Table
Bar	Pie, Doughnut, Line, Polar Area, Radar, Table
Combo	Pie, Doughnut, Line, Bar, Polar Area, Radar, Table
Polar Area	Pie, Doughnut, Line, Bar, Radar, Table
Radar	Pie, Doughnut, Line, Bar, Polar Area, Table
World Geography	Pie, Doughnut, Line, Bar, Polar Area
US Geography	Pie, Doughnut, Line, Bar, Polar Area
Score	Score
Progress	Gauge
Table	Pie, Doughnut, Line, Bar, Polar Area, Radar
Gauge	Progress

Chart Usage Guidelines

Here are some guidelines when using the following chart types:

NOTE: When you create a chart, always preview the converted chart to ensure data readability and correct formatting.

Dashboard Widgets with Multi-Instance Support

The widgets, once added to a dashboard, are removed from the Add Widget list to prevent duplication. However, some widgets can be added multiple times to a dashboard. If the widget is added to dashboard, you can still view it in the Add Widget list. You can add them again with different parameters (for example, grouping by different fields such as owner or priority).

The following is the list of widgets that can be added repeatedly:

Widgets	Description
Active Tickets	Shows the current active service desk tickets by owner, category, priority, queue, or range.
Overdue Tickets	Shows the overdue service desk tickets by owner, category, priority, queue, or range.
Overdue Tickets Today	Shows today's overdue service desk tickets by owner, category, priority, or queue.
Closed Tickets	Shows closed service desk tickets by owner, category, priority, queue, or range.
Tickets Due Today	Shows the service desk tickets due today by owner, category, priority, or queue.
Reopened Tickets	Shows reopened tickets by owner, category, priority, queue, or range.
Average Ticket Resolution Time	Shows average resolution time by owner, category, priority, queue, or month.
Compliance By Machine	Shows patch compliance by machine.
Patch Failed	Shows patches failed.
Compliance By Patch	Shows patch compliance by patch.
Patches Deployed	Shows patches deployed.
Patches Released	Shows patches released.

Chart Types in Widgets

Configuring Chart Types for a Report

Configuring the chart type is a key step in building a report widget. The KACE System Management Appliance offers a variety of chart types such as Bar, Line, Pie, Gauge and so on, each suited to different visualization needs. The application supports multiple chart types, and based on the selected chart type, the relevant fields in the Label and Axis Settings and Visualization Settings sections are dynamically populated. This topic helps you to understand how to configure chart types and customize their settings for optimal dashboard presentation.

NOTE: You can configure charts with or without SQL. In the sections that follow, examples demonstrate both methods- some charts are built using the Report Wizard, while others are configured using SQL. This is to help you understand the differences and choose the approach that best suits your needs.

The different chart types are as follows:

Chart Type	Description
Bar	Displays data as rectangular bars on an X-Y axis. Useful for comparing counts or values across categories such as department-wise device distribution.
Pie	Displays data as slices of a circle. Ideal for showing part-to-whole relationships, such as distribution of device types or ticket statuses.
Doughnut	Similar to Pie, but with a hollow center. Useful for comparing categorical data like operating systems or patch statuses.
Line	Shows trends over time using points connected by lines. Typically used for visualizing time-series data like patch deployment trends or ticket volume.
Combo	Combines Line and Bar charts in one. Helps compare multiple datasets, such as number of patches installed vs. number of failed installs.
Polar Area	Displays data in circular segments with varying radii. Effective for equal-category comparisons, such as application usage across endpoint groups.
Radar	Uses a radial grid to plot multiple metrics. Best suited for visualizing performance across several criteria, such as device compliance score metrics.
World Geography	Plots data across global regions. Useful for global endpoint location visualization or country-wise license usage.   NOTE: To display the country name on the World Geo Map chart correctly, ensure that the county name must match the supported country names. Refer to the List of Countries topic.
US Geography	Similar to World Geography but focused on U.S. states. Useful for region-specific deployment or compliance tracking within the U.S.   NOTE: The chart requires the complete US state name. For example, the name should be Texas not TX.
Score	Displays a single metric or Key Performance Indicator (KPI), such as counts of updated devices. Offers a focused view on a single value.
Progress	Shows progress toward a target, such as number of encrypted devices vs. total devices. Typically used for goal tracking.
Table	Presents structured data in rows and columns. Ideal for viewing details like device inventory, patch statuses, or alert logs.
Gauge	Visualizes data on a scale with thresholds (for example, critical to optimal). Suitable for tracking health indicators or system readiness percentages.

Important Points:

Chart Type Details

The section below lists each supported chart type, the relevant fields and their description.

Bar Chart

This chart displays data as rectangular bars on an X and Y axis. It is useful for comparing counts or values across categories such as Tickets by Category. You should select Bar from the Please select the chart type you want to use drop-down.

Configure the fields for the Bar chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	X-Axis	This field specifies the categories or groups that represents the labels for the chart's X-Axis. Select the entity from the drop-down list.
	Y-Axis	This field is used to specify the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart. Select the entity from the drop-down list.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. For Example: Refer the image for Bar chart. X-Axis: Ticket Category(Other, Hardware, Network, Software), Y-Axis: Ticket Count, Cluster By: Status
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Clustered By field is set to None.
	+ Add More Chart Data Point	Click to add more data points to the chart. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select the position from the drop-down. It specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	X-Axis Title	Enter the title to display on X-Axis.
	Y-Axis Title	Enter the title to display on Y-Axis.
	Stacked	Select this to displays multiple data series on top of each other in a single bar or column, showing the combined total for each category instead of separate segments.
	Graph Orientation	Select an option from the drop-down to set the direction of the chart's base axis- horizontal or vertical. This changes how the chart layout is displayed.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a bar chart. In this chart, ticket counts are displayed by category, with bars stacked by status to show the breakdown within each category.

Pie Chart

Pie charts displays data as slices of a circle with each slice showing a proportion of the total. It is useful for showing part-to-whole relationships.

You should select Pie from the Please select the chart type you want to use drop-down. Configure the fields for the Pie chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend	Select a category or group from the drop-down list to represent each slice of the pie chart.
	Value	It specifies the data that determines the size of each slice in the pie chart. Each value represents a measurable quantity that is visually proportioned to reflect its share of the total. For example, refer the image for Pie Chart - it is a Pie chart for Patches per Severity. Legend: Severity (Critcal, Important, Low, Moderate, Recommended) Value: Severity Count
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points on X-Axis. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a pie chart. This chart illustrates the number of patches categorized by severity level.

Radar Chart

The chart uses a radial grid to plot multiple metrics. This chart is best suited for visualizing performance across several criteria, such as device compliance score metrics. The Radar chart works best if we are evaluating multiple data points (three or more) on a two-dimensional plane.

You should select Radar from the Please select the chart type you want to use drop-down. Configure the fields for the Radar chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Axis	Select a category or group from the drop-down list to represent segment of the chart. This field specifies the categories that will be displayed along the radial axes of the chart.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. For Example: Refer the image for Radar chart. Axis: Category, Value: Ticket ID Count, Cluster By: Status If you select None from the drop-down list the Label field populates.
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select an option to specify where the chart legend should displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	Fill	Select the field to fill the area under the line or within the radar shape with color.
	Line Tension	Select the option from the drop-down to define the curvature of the lines connecting data points in a radar chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a Radar chart. This chart illustrates the Ticket Count by Category.

Polar Area Chart

This chart displays data in circular segments with varying radii. This chart is effective for equal-category comparisons, such as application usage across endpoint groups.

You should select Polar Area from the Please select the chart type you want to use drop-down. Configure the fields for the Polar Area chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend	Select a category or group from the drop-down list to represent segment of the chart.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. If you select None from the drop-down list the Label field populates.
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select an option to specify where the chart legend should displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a Polar Area chart. This chart illustrates the Ticket Count by Category.

World Geography Chart

This chart type plots data across global regions. This chart is useful for global endpoint location visualization or country-wise license usage.

NOTE: To display the country name on the World Geography chart correctly, ensure that the county name must match the supported country names. For list of countries, see the List of Countries topic.

You should select World Geography from the Please select the chart type you want to use drop-down. Configure the fields for the World Geography chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Country	This field specifies the countries that will be represented on the chart. Set this to the field containing country names to map the data accurately.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select an option to specify where the chart legend should displayed, such as top, bottom, left, or right of the chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The following is an image for World Geography chart for Users by Country.

US Geography Chart

Similar to World Geography but focused on U.S. states. Useful for region-specific deployment or compliance tracking within the U.S.

NOTE: The chart requires the complete US state name. For example, the name should be Texas not TX.

You should select US Geography from the Please select the chart type you want to use drop-down. Configure the fields for the US Geography chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	State	This field specifies the US states that will be represented on the chart. Set this to the field containing US state names to map the data accurately.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select the option to specify where the chart legend should be displayed, such as bottom right, top right, bottom left, or top left of the chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The following is an image for US Geography chart for US users per State.

Table Chart

This chart presents structured data in rows and columns. Ideal for viewing details like device inventory, patch statuses, or alert logs.

You should select Table from the Please select the chart type you want to use drop-down. Configure the fields for the Table chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Table Header	This field specifies the column headers of the table. Select the column name from the drop-down list.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. If you select None from the drop-down list the Label field populates.
	+ Add More Chart Data Point	Click to add more data points. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a table chart. In this chart, ticket counts are organized by category across the columns (header) and by status down the rows.

Progress Chart

This chart shows progress toward a target, such as number of encrypted devices vs total devices. This is typically used for goal tracking.

Below is a sample for creating a dashboard report using SQL queries.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the fields for the Progress chart in the following sections:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Progress from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Value	It defines the current progress or achieved amount to be visualized on the chart. This is the actual value being measured (for example, number of resolved tickets, completed tasks, or percentage of target met). It determines how much of the progress bar is filled.
	Max Value	It specifies the target or maximum possible value for the progress indicator. This value sets the full scale of the progress chart. The percentage of progress is calculated as: (Value ÷ Max Value) × 100

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Subtitle	Add the text that appears below the chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a progress chart. This chart displays the percentage of completed work by showing the number of closed tickets relative to the total number of tickets.

Gauge Chart

This chart visualizes data on a scale with thresholds (for example, critical to optimal). This is suitable for tracking health indicators or system readiness percentages.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the fields for the Gauge chart for the following sections:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Gauge from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Value	It represents the current metric or data point being measured on the gauge. This is the actual value displayed by the gauge needle. It reflects progress, usage, or performance (for example, CPU utilization, sales achieved, or tickets resolved).
	Max Value	It defines the upper limit or full scale of the gauge. This sets the maximum range against which the current value is evaluated

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Subtitle	Add the text that appears below the chart.
	Use Monochromatic Effect	Select this to apply a single base color across the gauge, using varying shades to represent intensity.
	Color Sorting	It determines how the shades are applied when using the monochromatic effect - Darkest to Lightest or Lightest to Darkest.
	Show Gauge Numbers	Select this to display the numerical value and range directly on the gauge for quick reference.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a gauge chart. This chart highlights the amount of incomplete work by showing the number of open tickets relative to the total number of tickets.

Combo Chart

The Combo Chart is a versatile visualization type that allows you to display multiple data series using a mix of bar and line formats within a single chart. This chart type is especially useful when you want to compare different metrics side by side—such as volume versus trend—while maintaining clarity and context.

Each data series in a Combo chart can be individually configured to appear as either a bar or a line. You can also define multiple Y-axes, apply stacking for bar segments, and customize line behavior using fill and tension settings. These features make the Combo Chart ideal for presenting layered insights in a compact and interactive format.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the following fields for the Combo chart:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Combo from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	X-Axis	This field specifies the categories or groups that represents the labels for the chart's X-Axis. Select the entity from the drop-down list.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization.
	Y-Axis 1	This field is used to specify the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Cluster By field is set to None.
	Type	Select the type of bar you want to display on the chart - Line or a Bar.
	Y-Axis 2	This is the second field. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Cluster By field is set to None.
	Type	Select the type of bar you want to display on the chart - Line or a Bar.
	Y-Axis 3	This field is used to specify the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Cluster By field is set to None.
	Type	Select the type of bar you want to display on the chart - Line or a Bar.
	+ Add More Chart Data Point	Click to add more data points to the chart. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select the position from the drop-down. It specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	X-Axis Title	Enter the title to display on X-Axis.
	Y-Axis Title	Enter the title to display on Y-Axis.
	Stacked	Select this to displays multiple data series on top of each other in a single bar or column, showing the combined total for each category instead of separate segments.
	Fill	Select to apply a color fill beneath the line (in line charts).
	Line Tension	Select the option from the drop-down to define the curvature of the lines connecting data points in a radar chart.
	Graph Orientation	Select an option from the drop-down to set the direction of the chart's base axis- horizontal or vertical. This changes how the chart layout is displayed.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a combo chart. This chart compares ticket counts by status across each month of the current year. Closed and Open ticket counts are represented by lines, while the Total Ticket Count is represented by bars.

Doughnut Chart

The Doughnut chart is a circular statistical graphic that is similar to Pie chart but with a hollow center. It is useful for comparing categorical data like operating systems or patch statuses and so on.

You should select Doughnut from the Please select the chart type you want to use drop-down. Configure the fields for the Doughnut chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend	Select a category or group from the drop-down list to represent each slice of the Doughnut chart.
	Value	It specifies the data that determines the size of each slice in the pie chart. Each value represents a measurable quantity that is visually proportioned to reflect its share of the total. For example, refer the image for Doughnut Chart - it is a Doughnut chart for Device per OS. Legend: OS Name Value: Device ID Count
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points, such as Value and Label.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a doughnut chart. This chart illustrates the number of devices categorized by operating system.

Score Chart

The Score chart displays a single metric or Key Performance Indicator (KPI), such as counts of updated devices and so on. This chart offers a focused view on a single value.

You should select Score from the Please select the chart type you want to use drop-down. Configure the fields for the Score chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Value	It represents the primary metric displayed on the score chart. This is the numeric value shown prominently to indicate a key performance indicator (KPI), such as total open tickets, total users, or any other measurable data point. For example, refer the image for Score Chart - it is a Score chart for Total Device Count. Value: Device ID Count

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a Score chart. This chart illustrates the Score chart for Total devices Count.

Line Chart

A line chart shows trends over time using points connected by lines. It is typically used to visualize time-series data, such as patch deployment trends or ticket volume and so on, making it easy to track changes and patterns across different time periods.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the fields for the Line chart in the following sections:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Line from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	X-Axis	It specifies the categories or groups that represents the labels for the chart's X-Axis (or Y-Axis if chart's orientation is set to vertical).
	Y-Axis	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	The field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points on Y-Axis and add a Label to it.

Section	Fields	Description
Visualization Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend Position	Select the position from the drop-down. It specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	X-Axis Title	Enter the title to display on X-Axis.
	Y-Axis Title	Enter the title to display on Y-Axis.
	Stacked	Select this to displays multiple data series on top of each other in a single bar or column, showing the combined total for each category instead of separate segments.
	Fill	Select to apply a color fill beneath the line (in line charts).
	Line Tension	Select the option from the drop-down to define the curvature of the lines connecting data points in a radar chart.
	Graph Orientation	Select an option from the drop-down to set the direction of the chart's base axis- horizontal or vertical. This changes how the chart layout is displayed.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a line chart. This chart compares the number of tickets created each month throughout the current year.

Chart Types in Widgets

Each widget can be customized to display various types of charts, based on the data and the preferred visual representation.

In many cases, after creating a widget, you may want to change the chart type based on the visualization needs or user preference. While editing a widget, some chart types can be converted to others, making it easy to change it without creating from scratch.

The table below lists each supported chart type, its description, and the other chart types it can be converted into when editing.

Chart Type	Convertible to other Chart Types
Pie	Doughnut, Line, Bar, Polar Area, Radar, Table
Doughnut	Pie, Line, Bar, Polar Area, Radar, Table
Line	Pie, Doughnut, Bar, Polar Area, Radar, Table
Bar	Pie, Doughnut, Line, Polar Area, Radar, Table
Combo	Pie, Doughnut, Line, Bar, Polar Area, Radar, Table
Polar Area	Pie, Doughnut, Line, Bar, Radar, Table
Radar	Pie, Doughnut, Line, Bar, Polar Area, Table
World Geography	Pie, Doughnut, Line, Bar, Polar Area
US Geography	Pie, Doughnut, Line, Bar, Polar Area
Score	Score
Progress	Gauge
Table	Pie, Doughnut, Line, Bar, Polar Area, Radar
Gauge	Progress

Chart Usage Guidelines

Here are some guidelines when using the following chart types:

NOTE: When you create a chart, always preview the converted chart to ensure data readability and correct formatting.

Dashboard Widgets with Multi-Instance Support

The widgets, once added to a dashboard, are removed from the Add Widget list to prevent duplication. However, some widgets can be added multiple times to a dashboard. If the widget is added to dashboard, you can still view it in the Add Widget list. You can add them again with different parameters (for example, grouping by different fields such as owner or priority).

The following is the list of widgets that can be added repeatedly:

Widgets	Description
Active Tickets	Shows the current active service desk tickets by owner, category, priority, queue, or range.
Overdue Tickets	Shows the overdue service desk tickets by owner, category, priority, queue, or range.
Overdue Tickets Today	Shows today's overdue service desk tickets by owner, category, priority, or queue.
Closed Tickets	Shows closed service desk tickets by owner, category, priority, queue, or range.
Tickets Due Today	Shows the service desk tickets due today by owner, category, priority, or queue.
Reopened Tickets	Shows reopened tickets by owner, category, priority, queue, or range.
Average Ticket Resolution Time	Shows average resolution time by owner, category, priority, queue, or month.
Compliance By Machine	Shows patch compliance by machine.
Patch Failed	Shows patches failed.
Compliance By Patch	Shows patch compliance by patch.
Patches Deployed	Shows patches deployed.
Patches Released	Shows patches released.

Dashboard Widgets with Multi-Instance Support

Configuring Chart Types for a Report

Configuring the chart type is a key step in building a report widget. The KACE System Management Appliance offers a variety of chart types such as Bar, Line, Pie, Gauge and so on, each suited to different visualization needs. The application supports multiple chart types, and based on the selected chart type, the relevant fields in the Label and Axis Settings and Visualization Settings sections are dynamically populated. This topic helps you to understand how to configure chart types and customize their settings for optimal dashboard presentation.

NOTE: You can configure charts with or without SQL. In the sections that follow, examples demonstrate both methods- some charts are built using the Report Wizard, while others are configured using SQL. This is to help you understand the differences and choose the approach that best suits your needs.

The different chart types are as follows:

Chart Type	Description
Bar	Displays data as rectangular bars on an X-Y axis. Useful for comparing counts or values across categories such as department-wise device distribution.
Pie	Displays data as slices of a circle. Ideal for showing part-to-whole relationships, such as distribution of device types or ticket statuses.
Doughnut	Similar to Pie, but with a hollow center. Useful for comparing categorical data like operating systems or patch statuses.
Line	Shows trends over time using points connected by lines. Typically used for visualizing time-series data like patch deployment trends or ticket volume.
Combo	Combines Line and Bar charts in one. Helps compare multiple datasets, such as number of patches installed vs. number of failed installs.
Polar Area	Displays data in circular segments with varying radii. Effective for equal-category comparisons, such as application usage across endpoint groups.
Radar	Uses a radial grid to plot multiple metrics. Best suited for visualizing performance across several criteria, such as device compliance score metrics.
World Geography	Plots data across global regions. Useful for global endpoint location visualization or country-wise license usage.   NOTE: To display the country name on the World Geo Map chart correctly, ensure that the county name must match the supported country names. Refer to the List of Countries topic.
US Geography	Similar to World Geography but focused on U.S. states. Useful for region-specific deployment or compliance tracking within the U.S.   NOTE: The chart requires the complete US state name. For example, the name should be Texas not TX.
Score	Displays a single metric or Key Performance Indicator (KPI), such as counts of updated devices. Offers a focused view on a single value.
Progress	Shows progress toward a target, such as number of encrypted devices vs. total devices. Typically used for goal tracking.
Table	Presents structured data in rows and columns. Ideal for viewing details like device inventory, patch statuses, or alert logs.
Gauge	Visualizes data on a scale with thresholds (for example, critical to optimal). Suitable for tracking health indicators or system readiness percentages.

Important Points:

Chart Type Details

The section below lists each supported chart type, the relevant fields and their description.

Bar Chart

This chart displays data as rectangular bars on an X and Y axis. It is useful for comparing counts or values across categories such as Tickets by Category. You should select Bar from the Please select the chart type you want to use drop-down.

Configure the fields for the Bar chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	X-Axis	This field specifies the categories or groups that represents the labels for the chart's X-Axis. Select the entity from the drop-down list.
	Y-Axis	This field is used to specify the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart. Select the entity from the drop-down list.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. For Example: Refer the image for Bar chart. X-Axis: Ticket Category(Other, Hardware, Network, Software), Y-Axis: Ticket Count, Cluster By: Status
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Clustered By field is set to None.
	+ Add More Chart Data Point	Click to add more data points to the chart. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select the position from the drop-down. It specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	X-Axis Title	Enter the title to display on X-Axis.
	Y-Axis Title	Enter the title to display on Y-Axis.
	Stacked	Select this to displays multiple data series on top of each other in a single bar or column, showing the combined total for each category instead of separate segments.
	Graph Orientation	Select an option from the drop-down to set the direction of the chart's base axis- horizontal or vertical. This changes how the chart layout is displayed.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a bar chart. In this chart, ticket counts are displayed by category, with bars stacked by status to show the breakdown within each category.

Pie Chart

Pie charts displays data as slices of a circle with each slice showing a proportion of the total. It is useful for showing part-to-whole relationships.

You should select Pie from the Please select the chart type you want to use drop-down. Configure the fields for the Pie chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend	Select a category or group from the drop-down list to represent each slice of the pie chart.
	Value	It specifies the data that determines the size of each slice in the pie chart. Each value represents a measurable quantity that is visually proportioned to reflect its share of the total. For example, refer the image for Pie Chart - it is a Pie chart for Patches per Severity. Legend: Severity (Critcal, Important, Low, Moderate, Recommended) Value: Severity Count
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points on X-Axis. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a pie chart. This chart illustrates the number of patches categorized by severity level.

Radar Chart

The chart uses a radial grid to plot multiple metrics. This chart is best suited for visualizing performance across several criteria, such as device compliance score metrics. The Radar chart works best if we are evaluating multiple data points (three or more) on a two-dimensional plane.

You should select Radar from the Please select the chart type you want to use drop-down. Configure the fields for the Radar chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Axis	Select a category or group from the drop-down list to represent segment of the chart. This field specifies the categories that will be displayed along the radial axes of the chart.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. For Example: Refer the image for Radar chart. Axis: Category, Value: Ticket ID Count, Cluster By: Status If you select None from the drop-down list the Label field populates.
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select an option to specify where the chart legend should displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	Fill	Select the field to fill the area under the line or within the radar shape with color.
	Line Tension	Select the option from the drop-down to define the curvature of the lines connecting data points in a radar chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a Radar chart. This chart illustrates the Ticket Count by Category.

Polar Area Chart

This chart displays data in circular segments with varying radii. This chart is effective for equal-category comparisons, such as application usage across endpoint groups.

You should select Polar Area from the Please select the chart type you want to use drop-down. Configure the fields for the Polar Area chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend	Select a category or group from the drop-down list to represent segment of the chart.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. If you select None from the drop-down list the Label field populates.
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select an option to specify where the chart legend should displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a Polar Area chart. This chart illustrates the Ticket Count by Category.

World Geography Chart

This chart type plots data across global regions. This chart is useful for global endpoint location visualization or country-wise license usage.

NOTE: To display the country name on the World Geography chart correctly, ensure that the county name must match the supported country names. For list of countries, see the List of Countries topic.

You should select World Geography from the Please select the chart type you want to use drop-down. Configure the fields for the World Geography chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Country	This field specifies the countries that will be represented on the chart. Set this to the field containing country names to map the data accurately.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select an option to specify where the chart legend should displayed, such as top, bottom, left, or right of the chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The following is an image for World Geography chart for Users by Country.

US Geography Chart

Similar to World Geography but focused on U.S. states. Useful for region-specific deployment or compliance tracking within the U.S.

NOTE: The chart requires the complete US state name. For example, the name should be Texas not TX.

You should select US Geography from the Please select the chart type you want to use drop-down. Configure the fields for the US Geography chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	State	This field specifies the US states that will be represented on the chart. Set this to the field containing US state names to map the data accurately.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select the option to specify where the chart legend should be displayed, such as bottom right, top right, bottom left, or top left of the chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The following is an image for US Geography chart for US users per State.

Table Chart

This chart presents structured data in rows and columns. Ideal for viewing details like device inventory, patch statuses, or alert logs.

You should select Table from the Please select the chart type you want to use drop-down. Configure the fields for the Table chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Table Header	This field specifies the column headers of the table. Select the column name from the drop-down list.
	Value	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization. If you select None from the drop-down list the Label field populates.
	+ Add More Chart Data Point	Click to add more data points. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a table chart. In this chart, ticket counts are organized by category across the columns (header) and by status down the rows.

Progress Chart

This chart shows progress toward a target, such as number of encrypted devices vs total devices. This is typically used for goal tracking.

Below is a sample for creating a dashboard report using SQL queries.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the fields for the Progress chart in the following sections:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Progress from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Value	It defines the current progress or achieved amount to be visualized on the chart. This is the actual value being measured (for example, number of resolved tickets, completed tasks, or percentage of target met). It determines how much of the progress bar is filled.
	Max Value	It specifies the target or maximum possible value for the progress indicator. This value sets the full scale of the progress chart. The percentage of progress is calculated as: (Value ÷ Max Value) × 100

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Subtitle	Add the text that appears below the chart.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a progress chart. This chart displays the percentage of completed work by showing the number of closed tickets relative to the total number of tickets.

Gauge Chart

This chart visualizes data on a scale with thresholds (for example, critical to optimal). This is suitable for tracking health indicators or system readiness percentages.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the fields for the Gauge chart for the following sections:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Gauge from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Value	It represents the current metric or data point being measured on the gauge. This is the actual value displayed by the gauge needle. It reflects progress, usage, or performance (for example, CPU utilization, sales achieved, or tickets resolved).
	Max Value	It defines the upper limit or full scale of the gauge. This sets the maximum range against which the current value is evaluated

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Subtitle	Add the text that appears below the chart.
	Use Monochromatic Effect	Select this to apply a single base color across the gauge, using varying shades to represent intensity.
	Color Sorting	It determines how the shades are applied when using the monochromatic effect - Darkest to Lightest or Lightest to Darkest.
	Show Gauge Numbers	Select this to display the numerical value and range directly on the gauge for quick reference.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a gauge chart. This chart highlights the amount of incomplete work by showing the number of open tickets relative to the total number of tickets.

Combo Chart

The Combo Chart is a versatile visualization type that allows you to display multiple data series using a mix of bar and line formats within a single chart. This chart type is especially useful when you want to compare different metrics side by side—such as volume versus trend—while maintaining clarity and context.

Each data series in a Combo chart can be individually configured to appear as either a bar or a line. You can also define multiple Y-axes, apply stacking for bar segments, and customize line behavior using fill and tension settings. These features make the Combo Chart ideal for presenting layered insights in a compact and interactive format.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the following fields for the Combo chart:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Combo from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	X-Axis	This field specifies the categories or groups that represents the labels for the chart's X-Axis. Select the entity from the drop-down list.
	Clustered By	This field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization.
	Y-Axis 1	This field is used to specify the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Cluster By field is set to None.
	Type	Select the type of bar you want to display on the chart - Line or a Bar.
	Y-Axis 2	This is the second field. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Cluster By field is set to None.
	Type	Select the type of bar you want to display on the chart - Line or a Bar.
	Y-Axis 3	This field is used to specify the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents. This field populates when the Cluster By field is set to None.
	Type	Select the type of bar you want to display on the chart - Line or a Bar.
	+ Add More Chart Data Point	Click to add more data points to the chart. This field populates when the Cluster By field is set to None.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Select the position from the drop-down. It specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	X-Axis Title	Enter the title to display on X-Axis.
	Y-Axis Title	Enter the title to display on Y-Axis.
	Stacked	Select this to displays multiple data series on top of each other in a single bar or column, showing the combined total for each category instead of separate segments.
	Fill	Select to apply a color fill beneath the line (in line charts).
	Line Tension	Select the option from the drop-down to define the curvature of the lines connecting data points in a radar chart.
	Graph Orientation	Select an option from the drop-down to set the direction of the chart's base axis- horizontal or vertical. This changes how the chart layout is displayed.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a combo chart. This chart compares ticket counts by status across each month of the current year. Closed and Open ticket counts are represented by lines, while the Total Ticket Count is represented by bars.

Doughnut Chart

The Doughnut chart is a circular statistical graphic that is similar to Pie chart but with a hollow center. It is useful for comparing categorical data like operating systems or patch statuses and so on.

You should select Doughnut from the Please select the chart type you want to use drop-down. Configure the fields for the Doughnut chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend	Select a category or group from the drop-down list to represent each slice of the Doughnut chart.
	Value	It specifies the data that determines the size of each slice in the pie chart. Each value represents a measurable quantity that is visually proportioned to reflect its share of the total. For example, refer the image for Doughnut Chart - it is a Doughnut chart for Device per OS. Legend: OS Name Value: Device ID Count
	Label	Type the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points, such as Value and Label.

Section	Fields	Description
Visualization Settings		The settings define how the chart is visually presented. These settings help make the chart easier to read and interpret.
	Legend Position	Specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a doughnut chart. This chart illustrates the number of devices categorized by operating system.

Score Chart

The Score chart displays a single metric or Key Performance Indicator (KPI), such as counts of updated devices and so on. This chart offers a focused view on a single value.

You should select Score from the Please select the chart type you want to use drop-down. Configure the fields for the Score chart in the following sections:

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Value	It represents the primary metric displayed on the score chart. This is the numeric value shown prominently to indicate a key performance indicator (KPI), such as total open tickets, total users, or any other measurable data point. For example, refer the image for Score Chart - it is a Score chart for Total Device Count. Value: Device ID Count

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below shows how to configure a dashboard report using a Score chart. This chart illustrates the Score chart for Total devices Count.

Line Chart

A line chart shows trends over time using points connected by lines. It is typically used to visualize time-series data, such as patch deployment trends or ticket volume and so on, making it easy to track changes and patterns across different time periods.

Once you add the details for creating report with SQL (for more information, refer Create dashboard report using SQL queries), you should select Would you like to use this report for Dashboard. Configure the fields for the Line chart in the following sections:

Fields	Description
Would you like to use this report for Dashboard?	Select the option if you want to display the report on the dashboard. Once you select this option, the following fields are displayed.
Please select the chart type you want to use	You should select Line from the drop-down.

Section	Fields	Description
Label and Axis Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	X-Axis	It specifies the categories or groups that represents the labels for the chart's X-Axis (or Y-Axis if chart's orientation is set to vertical).
	Y-Axis	It specifies the data that will be represented as data points in the chart. Each data point corresponds to a specific value or measurement that will be plotted on the chart.
	Clustered By	The field specifies the grouping or clustering criteria for the chart's data points. Set this to the field that defines how the data should be grouped or categorized for visualization.
	Label	It defines the text shown on the chart to describe data point and helps to quickly understand what the value represents.
	+ Add More Chart Data Point	Click to add more data points on Y-Axis and add a Label to it.

Section	Fields	Description
Visualization Settings		This section allows you to define which report columns are used for chart elements such as axes, legends, and data point values across various chart types. Configure these settings to control how your data is organized and displayed.
	Legend Position	Select the position from the drop-down. It specifies where the chart legend is displayed, such as top, bottom, left, or right of the chart. Select None to hide the legend.
	X-Axis Title	Enter the title to display on X-Axis.
	Y-Axis Title	Enter the title to display on Y-Axis.
	Stacked	Select this to displays multiple data series on top of each other in a single bar or column, showing the combined total for each category instead of separate segments.
	Fill	Select to apply a color fill beneath the line (in line charts).
	Line Tension	Select the option from the drop-down to define the curvature of the lines connecting data points in a radar chart.
	Graph Orientation	Select an option from the drop-down to set the direction of the chart's base axis- horizontal or vertical. This changes how the chart layout is displayed.

Section	Fields	Description
Publish Settings		Defines where and how the widget is displayed on dashboards.
	Show Widget in	Select the dashboard category where you wish to make the widget available. All the widgets are available on the Home dashboard   NOTE: This is not a permission control; it is simply linking widget to dashboard. This makes the widget available for selection in a particular dashboard.
	Widget Title Hyperlink	Add a clickable link to the widget title. When users click the title, it opens the specified URL in a new tab.
	Cache Lifetime	Set the duration the data will be cached for. The minimum duration is 30 minutes
	Restrict to User Labels	Select the Labels to show the widget only to the users assigned to the selected label.
	Enable Refresh	It allows the widget to automatically update its data at regular intervals or when manually refreshed. When enabled, a refresh icon appears on the widget, letting you to reload the latest data.
	Admin Console Permission Reference	This field is available only to a non-wizard type of report. It specifies the permission category required to view the widget. This field ensures that only users with the appropriate access rights (defined in their role permissions) can view or interact with the widget on the dashboard.   NOTE: This field enforces permission control. If a user does not have access to the selected permission category (for example, Tickets, Devices), the widget will not appear in the Add Widget list. If the widget was previously added to a dashboard and the user's permission is later revoked, the widget will display an error message indicating that the user does not have permission to view it.
Preview Chart		Click it to view how the chart will appear using the selected configuration.
Finish		Click it after you finish the configuration.

The example below demonstrates how to configure a dashboard report using a line chart. This chart compares the number of tickets created each month throughout the current year.

Chart Types in Widgets

Each widget can be customized to display various types of charts, based on the data and the preferred visual representation.

In many cases, after creating a widget, you may want to change the chart type based on the visualization needs or user preference. While editing a widget, some chart types can be converted to others, making it easy to change it without creating from scratch.

The table below lists each supported chart type, its description, and the other chart types it can be converted into when editing.

Chart Type	Convertible to other Chart Types
Pie	Doughnut, Line, Bar, Polar Area, Radar, Table
Doughnut	Pie, Line, Bar, Polar Area, Radar, Table
Line	Pie, Doughnut, Bar, Polar Area, Radar, Table
Bar	Pie, Doughnut, Line, Polar Area, Radar, Table
Combo	Pie, Doughnut, Line, Bar, Polar Area, Radar, Table
Polar Area	Pie, Doughnut, Line, Bar, Radar, Table
Radar	Pie, Doughnut, Line, Bar, Polar Area, Table
World Geography	Pie, Doughnut, Line, Bar, Polar Area
US Geography	Pie, Doughnut, Line, Bar, Polar Area
Score	Score
Progress	Gauge
Table	Pie, Doughnut, Line, Bar, Polar Area, Radar
Gauge	Progress

Chart Usage Guidelines

Here are some guidelines when using the following chart types:

NOTE: When you create a chart, always preview the converted chart to ensure data readability and correct formatting.

Dashboard Widgets with Multi-Instance Support

The widgets, once added to a dashboard, are removed from the Add Widget list to prevent duplication. However, some widgets can be added multiple times to a dashboard. If the widget is added to dashboard, you can still view it in the Add Widget list. You can add them again with different parameters (for example, grouping by different fields such as owner or priority).

The following is the list of widgets that can be added repeatedly:

Widgets	Description
Active Tickets	Shows the current active service desk tickets by owner, category, priority, queue, or range.
Overdue Tickets	Shows the overdue service desk tickets by owner, category, priority, queue, or range.
Overdue Tickets Today	Shows today's overdue service desk tickets by owner, category, priority, or queue.
Closed Tickets	Shows closed service desk tickets by owner, category, priority, queue, or range.
Tickets Due Today	Shows the service desk tickets due today by owner, category, priority, or queue.
Reopened Tickets	Shows reopened tickets by owner, category, priority, queue, or range.
Average Ticket Resolution Time	Shows average resolution time by owner, category, priority, queue, or month.
Compliance By Machine	Shows patch compliance by machine.
Patch Failed	Shows patches failed.
Compliance By Patch	Shows patch compliance by patch.
Patches Deployed	Shows patches deployed.
Patches Released	Shows patches released.

Duplicate reports

Duplicate reports

You can duplicate any report, including standard reports that are shipped with the appliance. If you are creating a report that is similar to an existing report, duplicating the existing report can be faster than creating a report from scratch.

Log in to the appliance System Administration Console, https://appliance_hostname/system, or select System from the drop-down list in the top-right corner of the page. Then click Reporting.

System-level reports include consolidated reports that aggregate information from all organizations, as well as standard reports for various appliance components.

Organization-level reports include standard reports for various appliance components. If the Organization component is enabled on your appliance, these reports provide information specific to the selected organization.