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Foglight for Exchange 5.7.0 - User and Reference Guide

Foglight for Exchange
Navigation basics Exploring the Foglight for Exchange dashboards Managing Exchange agents Reporting on your Exchange environment Foglight for Exchange views
Role views Exchange Server views Site views Cluster views Description of Embedded views
Agent State view Alarms view Auto Attendant Calls view Auto Attendant Directory Access view Auto Attendant General view Auto Attendant Transfers view Cached LDAP Searches/sec view CAS AB Load view CAS AB Service view CAS ActiveSync view CAS Control Panel Load view CAS Load view CAS OAB Download view CAS RPC Client Access view CAS RPC Client Access Load view CAS RPC HTTP view Client Access Features view Cluster Database Details view Cluster Storage Group Details view Cluster Summary and Resource Information view Cluster Summary view Clusters Listing view CPU view Disk view Domain Controllers view Edge Agent view Edge Transport Features view Exchange Roles Server Summary view Exchange Server Roles view (reference information) Exchange Servers in This Cluster view Exchange Servers view (Exchange Cluster Environment Summary) Exchange Servers view Host Monitor view Hub Transport Features view IP Address view Mailbox Features view Mailbox Store Assistant view Managed Availability Recovery Action Results view Memory view Network view Processes LDAP Read Time view Resource Utilization view Roles Listing view Roles Explorer view Role Features State view Roles Top 3 view Server Health view Server Listing view Servers in Site view Servers In This Site view Site By Category view Site Listing view Store Calendar Attendant view Store Client Search view Store Content Indexing view Store Database view Store Public Load view Store Resource Booking view Store RPC Client Throttling view Store Transport view Store User Load view Summary and Resource Information view Top 3 CPU Consumers view Top 3 Memory Consumers view Top 3 Network Consumers view Top 3 Storage Consumers view Total LDAP Read Time On All DCs view Total Long-Running LDAP Operations On All DCs view Transport Dumpster view Transport Edge Sync view Transport Extensibility Agent view Transport Load Store Drivers view Transport Queues view UM Availability view UM Call Answer General view UM Call Answer view UM Fax view UM General Current view UM General view UM Subscriber Access Calendar view UM Subscriber Access Directory view UM Subscriber Access General view UM Subscriber Access Message view Unified Messaging Features view Windows Services view
Foglight for Exchange rules Running diagnostic tests Managing Exchange metrics

Exchange Environment > FAQts tab

The FAQts view appears as a navigation tab at the top of the Exchange Environment dashboard. It provides a list of all the questions available for all Exchange object types.
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NOTE: The FAQts navigation tab is also available in the Exchange Explorer dashboard when you are viewing an object in the Exchange Explorer Primary view.
Purpose
The FAQts view enables you to get answers to common questions about your Exchange environment.
Figure 13. FAQts view
Description of embedded views
The FAQts navigation tab is made up of the following embedded views:
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Categories view
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Questions view
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Answer view
Categories view
The Categories view lists the categories (that is, servers, sites, Mailbox role, Client Access role, Unified Messaging role, Hub Transport role and Edge Transport role) for which questions can be answered by Foglight. It also contains a Favorites and My Questions category which allows you to customize the list of questions displayed.
By default, All Questions is selected. Click a category to view a list of questions relating to a type of Exchange object or click Favorites or My Questions to view your customized list of questions.
Questions view
The Questions view lists the questions available for the category selected in the Categories view.
Click a question from the list to have Foglight gather and report an answer.
Use the buttons at the top of the Questions view as follows.
 
Table 7. Questions view
Mark the selected question as a ‘favorite’. Questions marked as a ‘favorite’ will be displayed when the Favorites category is selected.
NOTE: The star icon will appear yellow when you select a question that is already marked as a favorite.
Create a report based on selected questions.
If the list of questions is long, you can narrow it down by entering a text string in the Search field. Enter a word or text string and select the search button to display only those questions that contain the word or string entered.
To clear the filter and return to the original list of questions, click .
Answer view
The Answer view provides an answer to the question selected in the Questions view. The answer is provided in the following form:
Top x <objects of category> ...
where x is the number of objects of the category selected in the Categories view.
It also lists related questions from which you can select. Selecting a related question will refresh the Answer view displaying the answer to the selected question.

Exchange Explorer dashboard

The Exchange Explorer dashboard has a hierarchial interface that you can use to view various performance metrics and alarms within your Exchange infrastructure. It provides informative views through which you can quickly and easily access detailed information about any of the objects in your Exchange environment.
Figure 14. Exchange Explorer dashboard
The Exchange Explorer dashboard contains the following views:
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Exchange Infrastructure view
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Exchange Explorer Primary view

Exchange Infrastructure view

The Exchange Infrastructure view is located in the navigation panel, under the Dashboard list. It provides an organized view of the Exchange objects that are monitored by Foglight for Exchange.
The Exchange Infrastructure view is organized into a tree using object type containers for branches. The top-level containers are the main Exchange object types (that is, Roles, Sites, Servers, and Clusters) and each object type container contains every object of that particular type that is managed by Foglight for Exchange. Click the expansion state box to the left of a container to expand the view to display the individual objects.
To the left of each object, a status indicator represents the alarm of highest severity that is outstanding for that object.
Clicking an object type container or object in the Exchange Infrastructure view refreshes all of the views in the Exchange Explorer Primary view to display information pertaining to the selected object.

Exchange Explorer Primary view

The Exchange Explorer has a Primary view which takes up the entire display panel of the browser interface. This view displays information based on the object type container or object selected in the Exchange Infrastructure view.
Purpose
The Primary view displays performance metrics and alarms related to the objects within an object type container or an individual Exchange object.
The heading area located across the top of the Primary view consists of the following main components:
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an object icon and name
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an alarm summary for the selected object type container or object
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navigation tabs
The object icon and name to the left of the heading specify the object type container or individual object that is selected in the Explorer Infrastructure view.
The alarm summary at the right of the heading shows you the number of alarms at each severity level that are outstanding for the selected object. Clicking an alarm count displays a popup that lists the active alarms for the object. From this popup you can display additional details about an individual alarm.
The navigation tabs are located immediately below the selected object’s name. These navigation tabs vary from object to object, but generally contain an object summary tab, a FAQts tab, and one or more tabs of other relevant information. The following table lists the navigation tabs displayed based on the item selected in the Exchange Infrastructure view.
 
Table 8. Exchange Infrastructure view - Tabs Displayed in the Primary View
Item Selected in Exchange Infrastructure View
Tabs Displayed in Primary View
Object Container (Roles, Sites, Servers, or Clusters)
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Summary (All)
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FAQts
Exchange Role Object
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Summary
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FAQts
Site Object
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Summary
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FAQts
Server Object
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Summary
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Roles
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AD Health
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FAQts
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Managed Availability
Cluster Object
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Summary
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FAQts
Description of embedded views
The Primary view changes in appearance and content, depending on which navigation tab is selected. The metrics and amount of detail displayed varies depending on the type of object you selected in the Exchange Infrastructure view.
The Primary view may contain the following embedded views (navigation tabs):
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Summary view
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Exchange Server Roles view
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Exchange Server AD Health view
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FAQts view
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Exchange Server Managed Availability view
Summary view
Selecting the Summary navigation tab displays the Summary view just below the heading. This view provides an inventory, in the form of tiles, of the objects that are related to the object or object container selected in the Exchange Infrastructure view. Each tile shows how many objects of the corresponding object type there are, as well as the count of objects of that type in each of the alarm states (fatal, critical, warning, and normal).
More detailed information for the selected object or object container is displayed in views below the Summary view.
On a tile, click the object type icon, the object type name, or the object count, to view an inventory popup that lists all objects of the corresponding type, along with their respective states. Click an object in the inventory popup to view details for that object in the Primary Summary view.
On a tile, click an alarm state or the number below it to view an alarms popup that shows the outstanding alarms of that state for the corresponding object type. Click an alarm in the alarms popup to view details about the selected alarm.
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NOTE: If the alarm state has a count of zero, you cannot select that alarm state. When you click a normal state icon or count, the Exchange Explorer page is refreshed, but you do not see the alarms popup because there are no alarms associated with the normal state.
More detailed information associated with the object or object container selected in the Exchange Infrastructure view is displayed in views below the Summary view. The following table lists the embedded views displayed when the different objects or object containers are selected.
 
Table 9. Exchange Infrastructure View - Embedded Views in Summary View
Item Selected in Exchange Infrastructure View
Embedded Views in Summary View
Roles Object Container
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Roles Listing view
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Alarms view
Sites Object Container
or
Servers Object Container
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Top 3 CPU Consumers view
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Top 3 Memory Consumers view
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Top 3 Network Consumers view
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Top 3 Storage Consumers view
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Exchange Servers view
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Alarms view
Clusters Object Container
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Clusters Listing view
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Alarms view
Client Access Role
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Role Features State view
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Client Access Features view
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Alarms view
Edge Transport Role
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Role Features State view
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Edge Transport Features view
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Alarms view
Hub Transport Role
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Role Features State view
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Hub Transport Features view
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Alarms view
Mailbox Role
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Role Features State view
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Mailbox Features view
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Alarms view
Unified Messaging Role
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Role Features State view
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Unified Messaging Features view
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Alarms view
Site Object
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A site tile
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Servers In This Site view
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Top 3 CPU Consumers view
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Top 3 Memory Consumers view
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Top 3 Network Consumers view
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Top 3 Storage Consumers view
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Roles Explorer view
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Alarms view
Server Object
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Resource Utilization view
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Windows Services view
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Summary and Resource Information view
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Alarms view
Cluster Object
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Number of active and passive databases or storage groups in the cluster
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Cluster Summary and Resource Information view
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Exchange Servers in This Cluster view
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Cluster Database Details view or Cluster Storage Group Details view
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Alarms view
Exchange Server Roles view
When an individual server is selected in the Exchange Infrastructure view, the Roles navigation tab appears. The content of this view is based on the Exchange role selected at the top of the Exchange Server Roles view. By default, each role view displays performance metrics and information for the Exchange roles being performed by the selected Exchange server. Additional metrics can optionally be displayed by enabling the corresponding collection group on the Exchange Metrics Management dashboard.
Exchange Server AD Health view
When an individual server is selected in the Exchange Infrastructure view, the AD Health navigation tab appears. This tab displays the Exchange Server AD Health view, which displays performance metrics about the DCs in your Active Directory® environment.
FAQts view
Selecting the FAQts navigation tab displays a list of all the questions available for all Exchange object types.
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NOTE: The FAQts navigation tab is also available in the Exchange Environment dashboard. See Exchange Environment > FAQts tab for more information.
Exchange Server Managed Availability view
When an individual Exchange 2013 or 2016 server is selected in the Exchange Infrastructure view, the Managed Availability navigation tab appears.
The Managed Availability Recovery Action Results view on this tab displays a list of actions that the Managed Availability process triggered to address availability and latency issues or errors, in order to resume the service. For each action, the list displays the time when it was logged. In addition, the Message column contains the description of the recovery action. Click the Probe Results column to review the detected errors that possibly triggered the recovery action.
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