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KACE Systems Management Appliance 15.0 - Administration Guide

About the KACE Systems Management Appliance Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Managing user notifications Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring session timeout settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Enable API Access for the appliance Disable API Access for the appliance Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings Configuring Content Security Policy
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Deploying the KACE Agent to managed devices Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Work with Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Registering KACE Agent with the appliance Provisioning the KACE Agent Manually deploying the KACE Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates About Remote Control Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Using Task Chains
Patching devices and maintaining security
Using the Security Dashboard About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Managing Linux package upgrades Manage quarantined file attachments
Using reports and scheduling notifications Monitoring devices
Getting started with monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the appliance
Appendixes Glossary About us Legal notices

Emailing an Asset Management Dashboard

Work with Asset Management Dashboard

Adding Widget to Asset Management Dashboard
Setting an Asset Management Dashboard
Emailing an Asset Management Dashboard
Refreshing Asset Management Dashboard Data Manually

When you click the icon, the dashboard settings panel displays. You get to see the following options:

Dashboard Name

Description

Dashboard Settings

You can customize the look and feel of the widgets. For more information, refer to Setting an Asset Management Dashboard

Add Widget

You can add a new widget. For more information, refer to Adding Widget to Asset Management Dashboard

Email Dashboard

You can share a dashboard snapshot through email. For more information, refer to Emailing an Asset Management Dashboard

Force Refresh

You can refresh all the widget data on the dashboard. For more information, refer to Refreshing Asset Management Dashboard Data Manually

Adding Widget to Asset Management Dashboard

You can add widgets to the Dashboard.

There is a list of widgets in the panel. You can enter a keyword in the Search text box to refine the list, then click on your selection.

To add widgets to the dashboard,

1.
Click the icon to open the Add Widget panel.
2.
Search for the desired widget in the following ways:
◦
In the Sort By drop-down, select the widget by title or newest.
◦
In the Search field, enter a keyword to refine the list.
The refined result displays.
3.
Click the desired widget.
The widget gets added to the dashboard.
Setting an Asset Management Dashboard

You can customize the look and feel of the widgets and the dashboards.

You can change the color used in the dashboard charts, edit the dashboard name and its description, change the display of the widgets.

To customize a dashboard,

1.
Click the icon to open the Dashboard Settings panel.
2.
Make changes to the fields as required:

Fields

Description

Name

Add/Edit name for the dashboard. This is displayed on the dashboard.

Description

Add/Edit description of the dashboard. This describes the dashboard.

Choose Your Colors

Click on the color selector to choose your dashboard chart colors. Drag and drop the colors to arrange them in the desired order. The colors at the top of the list will be used first by each chart.

Layout

Chose one of the layout options. The widgets and other elements are displayed in the selected layout.

3.
Click Save.
The changes gets reflected on the dashboard.
Emailing an Asset Management Dashboard

You can share a dashboard snapshot through email, send it to multiple users, and configure the frequency of email.

To email a dashboard,

1.
Click the icon to open the dashboard settings panel.
2.
Click the Email Dashboard option to open the Email Dashboard panel.
3.
Select appropriate option from the given options:
a.
Send Now: You can send an email immediately.
b.
Schedule: You can set the frequency of sending a snapshot of dashboard through email.

The detailed steps for each option are given below:

Send email now

To send email immediately,

1.
Click Send Now to open the Email Dashboard dialog.
2.
Enter details in the Email Address, Subject, and Message fields.
3.
Choose the layout in which you want the widgets to appear.
4.
Click Send.

The dashboard is sent through email.

Schedule

To set the frequency of sending a snapshot of dashboard through email,

1.
Click Schedule to open the Schedule dialog.
2.
Enter details in the Subject and Message fields.
3.
Choose the layout in which you want the widgets to appear.
4.
To add recipients, select the names from the Select user to add drop down list.
* 
NOTE: You can add multiple recipients from the list.
5.
Select the frequency from the drop down list.
6.
In the Next Run field that appears after you select the Frequency, set the date, month, and time for the next email delivery.
7.
Click Save. The dashboard is sent through email according to the set schedule.
Refreshing Asset Management Dashboard Data Manually

You can refresh the widgets data to show the latest results on the dashboard.

To update the widgets,

1.
Click the icon to open the dashboard settings panel.
2.
Click Force Refresh to open the Confirm dialog box.
3.
Click Yes to confirm refresh all widget data on the dashboard.

Refreshing Asset Management Dashboard Data Manually

Work with Asset Management Dashboard

Adding Widget to Asset Management Dashboard
Setting an Asset Management Dashboard
Emailing an Asset Management Dashboard
Refreshing Asset Management Dashboard Data Manually

When you click the icon, the dashboard settings panel displays. You get to see the following options:

Dashboard Name

Description

Dashboard Settings

You can customize the look and feel of the widgets. For more information, refer to Setting an Asset Management Dashboard

Add Widget

You can add a new widget. For more information, refer to Adding Widget to Asset Management Dashboard

Email Dashboard

You can share a dashboard snapshot through email. For more information, refer to Emailing an Asset Management Dashboard

Force Refresh

You can refresh all the widget data on the dashboard. For more information, refer to Refreshing Asset Management Dashboard Data Manually

Adding Widget to Asset Management Dashboard

You can add widgets to the Dashboard.

There is a list of widgets in the panel. You can enter a keyword in the Search text box to refine the list, then click on your selection.

To add widgets to the dashboard,

1.
Click the icon to open the Add Widget panel.
2.
Search for the desired widget in the following ways:
◦
In the Sort By drop-down, select the widget by title or newest.
◦
In the Search field, enter a keyword to refine the list.
The refined result displays.
3.
Click the desired widget.
The widget gets added to the dashboard.
Setting an Asset Management Dashboard

You can customize the look and feel of the widgets and the dashboards.

You can change the color used in the dashboard charts, edit the dashboard name and its description, change the display of the widgets.

To customize a dashboard,

1.
Click the icon to open the Dashboard Settings panel.
2.
Make changes to the fields as required:

Fields

Description

Name

Add/Edit name for the dashboard. This is displayed on the dashboard.

Description

Add/Edit description of the dashboard. This describes the dashboard.

Choose Your Colors

Click on the color selector to choose your dashboard chart colors. Drag and drop the colors to arrange them in the desired order. The colors at the top of the list will be used first by each chart.

Layout

Chose one of the layout options. The widgets and other elements are displayed in the selected layout.

3.
Click Save.
The changes gets reflected on the dashboard.
Emailing an Asset Management Dashboard

You can share a dashboard snapshot through email, send it to multiple users, and configure the frequency of email.

To email a dashboard,

1.
Click the icon to open the dashboard settings panel.
2.
Click the Email Dashboard option to open the Email Dashboard panel.
3.
Select appropriate option from the given options:
a.
Send Now: You can send an email immediately.
b.
Schedule: You can set the frequency of sending a snapshot of dashboard through email.

The detailed steps for each option are given below:

Send email now

To send email immediately,

1.
Click Send Now to open the Email Dashboard dialog.
2.
Enter details in the Email Address, Subject, and Message fields.
3.
Choose the layout in which you want the widgets to appear.
4.
Click Send.

The dashboard is sent through email.

Schedule

To set the frequency of sending a snapshot of dashboard through email,

1.
Click Schedule to open the Schedule dialog.
2.
Enter details in the Subject and Message fields.
3.
Choose the layout in which you want the widgets to appear.
4.
To add recipients, select the names from the Select user to add drop down list.
* 
NOTE: You can add multiple recipients from the list.
5.
Select the frequency from the drop down list.
6.
In the Next Run field that appears after you select the Frequency, set the date, month, and time for the next email delivery.
7.
Click Save. The dashboard is sent through email according to the set schedule.
Refreshing Asset Management Dashboard Data Manually

You can refresh the widgets data to show the latest results on the dashboard.

To update the widgets,

1.
Click the icon to open the dashboard settings panel.
2.
Click Force Refresh to open the Confirm dialog box.
3.
Click Yes to confirm refresh all widget data on the dashboard.

About managing assets

About managing assets

How asset information differs from inventory information
Identifying the assets to track
View assets and search for asset information
Add barcodes to assets
Change device owners
View and configure asset lifecycle settings

Assets are the entities that contain information about the devices, software, licenses, and other items you want to manage. Assets are based on Asset Types, which are templates used to create assets.

How asset information differs from inventory information

How asset information differs from inventory information

Asset and inventory information differ in the ways that the information is collected and managed.

The following table compares asset information and inventory information:

Item

Asset Component

Inventory Component

Where information appears

In the Assets section.

In the Inventory section.

The type of information managed

Asset information includes details about devices, software, licenses, physical assets, logical assets, and the relationships between them.

Inventory information includes details about devices and the software, processes, startup programs, and services on managed devices. The Software Catalog provides additional information about applications that are categorized as Discovered or Not Discovered.

How the information is managed

Asset information is static and changes only when you import data or change it manually. Device assets are exceptions to this rule, because Device assets are updated whenever managed devices report inventory. For License assets, however, the number of installations or seats is updated when managed devices report data to the appliance. Asset history is stored on the appliance and displayed in the Administrator Console; it remains with the asset until the asset is deleted.

Inventory information is automatically generated and overwritten each time managed devices report data to the appliance.

How licenses are tracked

The Asset Management component enables you to manage software License Compliance as well as physical and logical assets.

On the Software page, inventory information includes the number of Software assets, but it does not show the number of licenses.

On the Software Catalog page, license information is displayed if License assets are associated with applications.

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