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NetVault 13.3.2 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor Object storage NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out Push installation failed on Linux
Safe Mode in NetVault

Events types

The following table provides a brief description of the predefined event types available in various event classes.

 
Table 110. Events types 
Event class
Event type
Description

Audit

Failed to Update Audit File

Occurs when NetVault is unable to update the audit logs.

 

Update Session Map Failed

Occurs when NetVault is unable to update the session owner mapping file.

Catalog

Catalog Upgrade Available

Occurs when a Catalog Search package upgrade is available.

DR Appliance

Container Created

Occurs when a container is created on a Quest DR Series system.

 

Container Deleted

Occurs when a container is deleted from a Quest DR Series system.

Device

Check

Occurs when a request is received to check a device.

 

Check Serial Number of Drive

Occurs when a request is received to check the serial number of a drive.

 

Check Serial Number of All

Drives

Occurs when a request is received to check the serial numbers of all drives.

 

Close Door

Occurs when a request is received to close a library door

 

Close EEPort

Occurs when a request is received to close an entry/exit port.

 

Close EEPort Clean

Occurs when a request is received to close an entry/exit port containing cleaning media.

 

Device Forced Offline

Occurs when the offline command is selected for a device.

 

DR Devices Marked Orphan

Occurs when a DR device is marked as orphan.

 

Device Gone Offline

Occurs when a device becomes offline.

 

Drive Unavailable

Occurs when a drive becomes offline.

 

Library Gone Offline

Occurs when a library becomes offline.

 

Library Scan Completed

Occurs when a media scan request is completed.

 

Map

Occurs when an ACSLS drive is mapped.

 

No Suitable Drive

Occurs when NetVault is unable to find a suitable drive to run a backup or restore job.

 

Open Door

Occurs when a request is received to open a library door.

 

Open EEPort

Occurs when a request is received to open an entry/exit port.

 

Reconfigure Device

Occurs when a device is modified.

 

Remove

Occurs when a device is removed.

 

Restart Library

Occurs when a library is restarted.

 

Synchronize Silo Media

Occurs when silo media items are synchronized.

 

Unmap

Occurs when an ACSLS drive is un-mapped.

 

Update Serial Number of Drive

Occurs when a request is received to update the serial number of a drive.

 

Update Serial Number of all Drives

Occurs when a request is received to update the serial number of all drives.

Job

All Job Retries Failed

Occurs when all retry attempts for a job have failed.

 

Job Abort Requested

Occurs when a request is received to abort a job.

 

Job Aborted

Occurs when a job is aborted.

 

Job Completed Successfully

Occurs when a job completes successfully.

 

Job Completed with Warnings

Occurs when a job completes with warnings.

 

Job Created

Occurs when a job is created.

 

Job Deleted

Occurs when a job is deleted.

 

Job Died

Occurs when a job terminates unexpectedly.

 

Job Failed

Occurs when a job fails.

 

Job Finished

Occurs when a job is completed.

 

Job Hold

Occurs when a job is put on hold.

 

Job Modified

Occurs when a job is modified.

 

Job Phase Starting

Occurs when phase 1 or phase 2 starts for a job.

 

Job Resume

Occurs when a job that was placed on hold is resumed.

 

Job Retry Scheduled

Occurs when a job is rescheduled after a failed attempt.

 

Job Run Now

Occurs when a job is submitted to run immediately.

 

Job Scheduled

Occurs when a job is submitted.

 

Job Stop Requested

Occurs when a request is received to stop a job.

 

Job Stopped

Occurs when a job is stopped.

 

Scheduled Phase Deleted

Occurs when a scheduled phase is deleted for a job.

 

Set Created

Occurs when a set is created.

 

Set Deleted

Occurs when a set is deleted.

 

Set Modified

Occurs when a set is modified.

Licensing

License Exceeded

Occurs when usage exceeds the available licenses.

 

License Expiring

Occurs when the evaluation license is nearing expiry or has expired. This event occurs when the validity period for the evaluation license is less than or equal to seven days.

Log Daemon

Home Drive Becoming Full

Occurs when disk space usage reaches warning or critical threshold.

Machines

Client Added

Occurs when a NetVault Client is added to the domain.

 

Client Down

Occurs when a NetVault Client becomes offline.

 

Client Group Created

Occurs when a client group is created.

 

Client Group Deleted

Occurs when a client group is deleted.

 

Client Group Modified

Occurs when a client group is modified.

 

Client Group Renamed

Occurs when a client group is renamed.

 

Client Removed

Occurs when a client is removed.

 

Virtual Client Added

Occurs when a cluster-aware plug-in is installed on the server. For more information about virtual clients and cluster-aware plug-ins, see Working with client clusters.

 

Virtual Client Removed

Occurs when a cluster-aware plug-in is removed. For more information about virtual clients and cluster-aware plug-ins, see Working with client clusters.

Media

Blank

Occurs when a request is received to blank a media item.

 

Delete Group

Occurs when a media group is deleted.

 

Delete Job Instance

Occurs when a job instance is deleted.

 

Export

Occurs when a piece of media is exported to an entry/exit port.

 

Import

Occurs when a request is received to import a piece of media.

 

Import Clean

Occurs when a request is received to import a cleaning tape.

 

Label

Occurs when a label is assigned to a piece of media.

 

Load

Occurs when a piece of media is loaded into a drive.

 

Media Blanked

Occurs when a piece of media is blanked.

 

Media Deleted

Occurs when a piece of media is removed from the NetVault Database.

 

Media Full

Occurs when a piece of media becomes full.

 

Media Labeled

Occurs when a media label request is completed.

 

Media Loaded

Occurs when a media load request is completed.

 

Media Marked Bad

Occurs when a piece of media is marked bad.

 

Media Request Change Priority

Occurs when a media request priority is changed.

 

Media Request Timeout Expired

Occurs when a media request has timed out for a backup job. This event occurs when NetVault is unable to find suitable media within the specified timeout interval.

 

Media Suspect

Occurs when a piece of media is marked suspect.

 

Media Unexpectedly BLANK

Occurs when a piece of media is found to be unexpectedly BLANK when it is selected for use.

 

Media Unloaded

Occurs when a piece of media is unloaded.

 

Media Unusable

Occurs when a drive rejects a piece of media.

 

No Suitable Media

Occurs when NetVault is unable to find a suitable media to complete the backup job.

 

Request Off Hold

Occurs when a media request is taken off hold.

 

Request On Hold

Occurs when a media request is placed on hold.

 

Reuse

Occurs when a piece of media is marked for re-use.

 

Scan Request

Occurs when a request is received to scan a foreign media.

 

Unload

Occurs when a piece of media is unloaded.

 

Update Properties

Occurs when media properties are modified.

Media Database

Backup Added

Occurs when a backup record is added to the Media Database.

Backup Deleted

Occurs when a backup record is deleted from the Media Database.

Backup Modified

Occurs when a new backup record is modified.

Backup Retired

Occurs when a saveset is retired and its information is deleted from the NetVault Database.

Index Compressed

Occurs when a backup index is compressed.

Index Compression Failure

Occurs when NetVault fails to decompress a backup index due to insufficient disk space.

Index Loaded

Occurs when an offline index is temporarily loaded.

Index Offlined

Occurs when the backup index for a saveset is deleted from the NetVault Database.

Index Offlining Failure

Occurs when NetVault fails to delete the backup index for a saveset from the database.

Index Read Failure

Occurs when NetVault fails to read the index for a saveset.

Index Uncompressed

Occurs when a backup index is de-compressed.

Media Database Check Failed

Occurs when the database integrity or reference check fails for the Media Database.

Media Database Check Passed

Occurs when the Media Database check completes successfully.

Media Database Check Passed with Warnings

Occurs when the Media Database check generates warnings.

Modify Backup Expiry

Occurs when the retirement period is modified for a saveset.

NetVault Time

No Time Source

Occurs when a NetVault Time Server is not configured for the Domain.

 

Server Time Inconsistency

Occurs when the NetVault Time on two or more controlling servers do not match. (This event can occur when a client is added to two or more NetVault Servers.)

 

Server Time Unknown

Occurs when the Time Server is unable to fetch NetVault Time from the Source.

 

Time Server Changed

Occurs when the Time Server is changed for a NetVault Domain.

 

Time Server Not Responding

Occurs when the Time Server is not responding to a time request.

 

Time Server Removed

Occurs when the Time Server is removed from the NetVault Domain.

Policy

Policy Branch Errors Acknowledged

Occurs when policy branch errors or warnings are acknowledged.

 

Policy Created

Occurs when a policy is created.

 

Policy Deleted

Occurs when a policy is deleted.

 

Policy Errors Acknowledged

Occurs when policy errors or warnings are acknowledged.

 

Policy Modified

Occurs when a policy is modified.

 

Policy Quiesce

Occurs when a request is received to quiesce a policy.

 

Policy Quiesced

Occurs when a policy is placed in a quiesced state.

Scheduler Database

Scheduler Database Check Failed

Occurs when the database integrity or reference check fails for the scheduler database.

Scheduler Database Check Passed

Occurs when the Scheduler Database check is completed successfully.

Scheduler Database Check Passed with Warnings

Occurs when the Scheduler Database check generates warnings.

Stats Collection

Cache Too Small

Occurs when cache memory is running low for the Statistics Manager; this would result in the process running slowly.

 

Cannot Accept Records

Occurs when the Statistics Manager refuses to accept data from other processes.

 

Lost Server

Occurs when the Statistics Manager discards the I/O data collected for a server on polling timeout.

 

Stats Manager Ready

Occurs when NetVault starts the Statistics Manager.

Viewing event logs

You can view the event log messages from the View Events page.

To view event logs:
1
In the Navigation pane, click View Events.
2
On the View Events page, you can view the following information:
•
Date: Date and time when the event was raised
•
Class: Event class
•
Event: Event type
•
Message: Detailed log message or description
3
By default, the table is sorted by Date (newest to oldest).
You can sort the table by one or more columns, as required. For more information, see Sorting records in NetVault WebUI.
To set the filter options (For more information on table filter options for View Events page, see Table 9), view the page size setting, column sort order, applied filters in the table, export the records, or edit table settings, click the icons at the lower- right corner of the table.
For more information, see Customizing tables in NetVault WebUI.
4
You can use the Search option to filter the table data and quickly find entries that contain the specified string in any column values. You can also include wildcards (“?” or “*”) in the search filter string. Type the search text into the box and click the tick icon or press Enter.
5
The View Events page loads a maximum of 10,000 records initially. The total number of records fetched is displayed at the lower-right corner of the table. You can click Load more to load the next set of records, if available. Each load action fetches a maximum of 10,000 records. This button is disabled if there are no more records to load.
6
To stop or resume live updates, click the Pause or Resume Live Updates button.
7
To perform a logs-related task, click the corresponding button in the Operations pane. Alternatively, click a link in the Navigation pane to open a different page.

Using global notification methods

This section includes the following topics:

•
About global notification methods
•
Setting up a global notification method

About global notification methods

Global notification methods provide different mechanisms for sending notifications when an event occurs.

The available methods include the following:

•
Sysop Email: Use this method to send an email notification to the Administrator when an event occurs.
•
Print Report: Use this method to print a report after it is successfully generated from the View Reports page. This method can only be used for Report Job events.
•
Run a Job: Use this method to run a job when an event occurs.
•
SNMP Trap: Use this method to send SNMP traps (notification) to a network manager host when an event occurs.
The Simple Network Management Protocol (SNMP) provides a method to monitor and control the network devices on TCP/IP-based networks. An SNMP trap is a notification (message) sent from a managed device to the network management host when a significant event occurs. The event does not have to be an outage, a fault, or a security violation. The SNMP Trap method allows the administrator to monitor the NetVault events from an SNMP-based network management interface as a part of the network management operations.
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