1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
a. |
c. |
After you have subscribed to patches, you can view patch download status.
You must subscribe to patches to view patch download status. See Subscribe to patches.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
◦ |
In the View By drop-down list, which appears above the table on the right, select Download Status > Downloaded or Download Status > Not Downloaded. |
◦ |
Click the Filter tab, which appears above the table on the right, then select search criteria. For example: |
Patch Listing Information: Download Status | is | Downloaded
See Viewing patch information.
Your patch subscription has expired. Please contact support for assistance.
Before engaging the KACE support, you can take some preliminary steps to resolve the issue.
This error may be caused by one of the following issues:
• |
Subject: KACE Service Desk License Number for (PO# <PO number>) order# <order number>
a. |
Go to the appliance Control Panel. |
▪ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, http://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
b. |
c. |
d. |
a. |
Go to the appliance Patch Download Settings page. |
▪ |
If the Organization component is enabled on the appliance, log in to the appliance , http://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
▪ |
b. |
Click Run Now. After the patch download is completed, the error message disappears. |
1. |
Go to https://support.quest.com/create-service-request and create a new service request (SR). |
a. |
Go to the appliance Control Panel. |
▪ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, http://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
b. |
On the left navigation bar, click Support. |
c. |
d. |
Click Save File to download the logs. |
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