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Enterprise Reporter 3.5.1 - Installation and Deployment Guide

Product Overview Installation Considerations for Enterprise Reporter Installing and Configuring Enterprise Reporter Managing Your Enterprise Reporter Deployment Troubleshooting Issues with Enterprise Reporter Appendix: Database Content Wizard Appendix: Encryption Key Manager Appendix: Log Viewer

Resetting credentials

The Encryption Key Manager can be used to erase all encrypted passwords used by the Enterprise Reporter Credential Manager when it is impossible to restore a valid encryption key. After using this feature, passwords for all credentials must be re-entered using the Enterprise Reporter Credential Manager. The Credential Manager will display a red key icon beside each account that requires a password.

* 
CAUTION: Use the Reset Credentials option only when it is impossible to restore a valid encryption key.
To reset credentials
1
Click the Reset Credentials button.
2
Read and accept the warning.
3
Click OK to erase all passwords for credentials stored in the Enterprise Reporter Credential Manager.
4
Click OK to confirm that you wish to erase all passwords.
5
Click OK to accept the successful reset notification.
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Appendix: Log Viewer

 

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Starting the Enterprise Reporter Log Viewer
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Finding and opening log files
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Viewing and searching log file entries
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Filtering log file entries

The Enterprise Reporter Log Viewer can be started from the Configuration Manager, the Report Manager, or the Windows Start menu. The Enterprise Reporter Database Log Viewer allows you to perform the following tasks on the log files generated by Enterprise Reporter.

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Browsing for log files
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Unzipping log files
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Drag and drop to open log files
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Correlating events from multiple log files and displaying them chronologically
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Searching within log files for specific events or errors
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Limiting the events displayed using filters

Starting the Enterprise Reporter Log Viewer

To start the Enterprise Reporter Log Viewer in the Configuration Manager
1
Click Information | Log Viewer | View Logs
To start the Enterprise Reporter Log Viewer in the Report Manager
1
Click System Information | Log Viewer | View Logs
To start the Enterprise Reporter Log Viewer from the Windows Start menu
1
Click Programs | Quest | Enterprise Reporter | Log Viewer

Finding and opening log files

The first time the Log Viewer is started, it displays the contents of the default Enterprise Reporter log folder including date, time, and file size information.

\ProgramData\Quest\Enterprise_Reporter

To navigate to different folder containing log files, click the ellipsis to the right of the log folder path. The files in the selected folder will be listed in the Log Viewer file browser. During the time the Log Viewer is open, the contents of the folder may be updated by clicking the Refresh icon next to the log folder path.

To open log files using the Log Viewer browser
1
Double-click the log file containing entries to be viewed.
- OR -
Select the log file containing entries to be viewed and click the Open icon.
- OR -
Drag the log file containing entries to be viewed onto the main log entry viewing panel.
- OR -
Drag a log file from Windows File Explorer onto the main log entry viewing panel.
To unzip log files in the Log Folder panel
1
Select the log file containing entries to be unzipped and click the Unzip icon.
- OR -
Right-click the log file containing entries to be unzipped and select the Unzip icon.
To clear log files in the Imported Log Files panel
1
Select the log file containing the entries to be cleared from the main log entry viewing panel and click the Clear icon.
- OR -
Right-click the log file containing entries to be cleared from the main log entry viewing panel and select the Clear option.
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