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MessageStats 7.8 - Administrator Guide

What is MessageStats? MessageStats Information Sources Using the Console Interface Creating a Connection to Exchange Creating Gathering Tasks Default Gatherings Extending Gathering Tasks Configuring Audits Setting MessageStats Server Properties Setting Configuration Properties Setting Exchange Organization Properties Setting Exchange Server Properties Setting Task Execution Server Properties Setting Task Default Properties Compressing Tracking Log Files Using the MessageStats Reports Console Database Management Appendix A:Microsoft ASP.NET Configuration Issues Appendix B: Gathering Task Dependencies Appendix C:Troubleshooting Permission Problems

Defining Financial Chargeback

Defining Financial Chargeback

You can use Chargeback reports to calculate messaging traffic and storage chargeback costs. The chargeback amounts can then be distributed back to the departments or groups that incurred the expenses.

To see cost information in the Inventory Chargeback reports, you must define your cost amounts in the Financials property page.

To define chargeback amounts
1
Right-click the Tasks node of the navigation tree and select Properties.
2
Click the Financials tab.
3
Enter the values that should be used in the Chargeback reports:
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Cost per MB Stored
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Cost per Internal MB Sent
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Cost per Internet MB Sent
4
Click Apply.

Gathering Exchange Public Folders

MessageStats does not gather public folder information in the Default Gathering task. As a result, the public folder reports do not contain content until you create and run an Exchange Public Folder gathering.

MessageStats provides the following public folder gatherings:

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Exchange Public Folder Gathering is a composite task that includes the following tasks:
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Exchange Public Folder Tree Structure Enumeration collects public folder tree structure using MAPI on public folder databases for Exchange 2010 and collects public folder tree structure on mailbox databases using PowerShell for Exchange 2013 and later.
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Exchange Public Folder Tree Structure Analysis processes the Exchange public folder tree and aggregates replica object count information at the folder level.
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Exchange Public Folder Instance Enumeration collects information about public folders and their content on the source server for Exchange 2010, 2013 and later.

Typically, you run the composite task which includes all the subtasks. However, if required, you can run the individual public folder gatherings separately.

Prerequisites for public folder gathering

To run a public folder gathering, there must be a public folder database or a mailbox database on the Exchange server that is used as the gathering server for the task. The task credentials account must have membership in the Exchange Public Folder Management security group.

For Exchange 2010, the task credentials must have full access to a mailbox that is used for MAPI logon. You can use the mailbox that is associated with the task credentials.

For more information about the rights and permissions needed to run gatherings, see “Required Rights on Exchange Servers” in the MessageStats Quick Start Guide.

For information about what to do if a public folder is located on a remote site, or if the server hosting the public folder is unavailable, see Troubleshooting a public folder gathering .

To create a public folder gathering
1
Expand the Exchange Organizations node and select an organization or a server.
2
Right-click an appropriate Exchange source and select Create Task.
3
From the Template list, select Exchange Public Folders.
4
Enter a unique name for the task.
5
Complete the Task Wizard.
You have the option to select a specific server for MAPI logon for public folders for Exchange 2010. For information about the Legacy Public Folder MAPI wizard page, see Selecting a Server for Legacy Public Folder MAPI gathering .
6
Click Finish.

Troubleshooting a public folder gathering

The following information can help you troubleshoot some issues that you may encounter when gathering public folder information.

If a public folder is located on a remote site

By default, when gathering public folder attributes from an Exchange server, MessageStats connects to the Exchange server using the Exchange gathering server defined for the organization.

However, if the public folders are located on an Exchange server that is in a remote site, this method does not gather all the public folder attributes. To gather all the attributes from the remote site, a direct connection to the Exchange server is required.

You can override the gathering server for the specific task and set a direct connection using Legacy Public Folder MAPI dialog in the Create Task wizard.

Setting a direct connection for an existing public folders task
1
Select the task from the Tasks Summary View.
2
Right-click and select Properties.
3
Step through the wizard to display the Legacy Public Folder MAPI page.
4
Clear the Use Default Configuration check box.
5
Select I want to use the following server for public folder gathering tasks.
6
Select Access the Exchange server directly.
7
Click Next and click Finish.
If an Exchange server is unavailable

For Exchange 2010 Public Folder gatherings, if one Exchange server that contains a public folder database is unavailable (such as down for maintenance), the gathering for all other Exchange servers that contain a public folder database will complete with warnings.

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If the server is temporarily offline, wait until the server is back online before you run the Exchange Public Folder gathering task.
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If the server has been decommissioned, run the Exchange Organization Structure gathering to remove the server from the database. (Right-click the organization and select Regather Structure.)

Gathering Content and Attachment Information

The content and attachments gathering tasks collect information about the email content and attachments in your Exchange organization. Typically, you use these gatherings to collect detailed data for a few mailboxes that you are investigating.

These gatherings can consume a large amount of processing capacity and memory to gather data, and use a large amount of database space to store data, so they are not included in the default gatherings.

Content and Attachments gatherings are available only for mailboxes and for public folders.

Required permissions for Content and Attachment gatherings

The account which is used to run a Mailbox Content and Attachment gathering task requires special permissions.

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For Exchange 2010, the account must have Full Mailbox Access to the specific mailbox or to all mailboxes from which you want to gather the content and attachment information.
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For Exchange 2013, 2016, and 2019, the account that is used to run a Mailbox Content and Attachment gathering task must have Exchange impersonation permissions to the target mailboxes.

For Exchange 2010, the account used to run the Public Folder Content and Attachment gathering task also requires access to the public folders. (The Public Folder Content and Attachment gathering is not available for later versions of Exchange.)

For information about how to grant the various permissions and how to configure Exchange impersonation, see the section titled “Rights Required for Specialized Gathering Tasks” in the MessageStats Quick Start Guide.

Gathering Mailbox Content and Attachments
Gathering Public Folder Content and Attachments
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