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NetVault 13.0.2 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Monitoring logs

•
About NetVault logs
•
Viewing log messages
•
Downloading logs
•
Exporting logs
•
Manually purging the log messages
•
Setting up a user-defined log event
•
Searching the knowledge base

About NetVault logs

About NetVault logs

All NetVault processes generate log messages to provide information about the status of various operations and report error conditions. These messages are stored in the NetVault Database. You can view the log messages from the View Logs page.

NetVault uses the Logging Daemon to manage and write the log messages to the database. The Logging Daemon runs on the NetVault Server.

Log messages contain information that can be used for diagnosing and troubleshooting problems. When you report a problem, Quest Technical Support might request you to provide the log dump file. You can use the Download or Export method available on the View Logs page to generate the log dump file. For more information, see Downloading logs or Exporting logs.

 
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NOTE: NetVault also provides diagnostic tracing capabilities to collect detailed information about error conditions. This information is used for debugging and troubleshooting purposes.

Unlike logging, tracing is disabled by default. When investigating a problem, Quest Technical Support may request you to enable tracing on the server or client machines.

Diagnostic information is written to trace files. Each process generates its own trace file. By default, trace files are stored in the trace-container directory under the NetVault installation directory. For more information, see Diagnostic tracing.

Log messages that are older than 30 days are automatically purged from the database. You can use the configuration settings for Logging Daemon to change the maximum age for log messages. You can also manually delete the log messages by using the Purge Logs method available on the View Logs page.

Role-based access for monitoring logs

 
Table 75. Monitoring logs role-based access
Log actions
MSP administrator
Tenant administrator
Tenant user

View Logs

X

X

X

View Logs - Download

X

 

 

View Logs - Export

X

 

 

View Logs - Purge

X

 

 

View Logs - Set Event

X

X

X

View Logs - More Info

X

X

X

View Logs - KB Search

X

X

X

MSP administrator, Tenant administrator, and Tenant users can manage logs for their respective scope to work which are owned by the them. These users are restricted to view each others jobs activities.

Viewing log messages

You can view the log messages from the View Logs page. From this page, you can perform various log-related tasks, like download or export log messages, set log events, or purge log messages.

MSP administrator, tenant administrator, and tenant user can view job messages of the authorized client machines.

To view the log messages:
1
In the Navigation pane, click View Logs.
2
On the View Logs page, you can view the log messages generated by various processes.
Figure 26. View Logs page

The table displays the following information:
•
Severity: Severity level of the message.
Log messages are classified into the following severity levels: Background messages, Information messages, Job messages, Warning messages, Error messages, and Severe error messages.
•
Date: Sate and time when the log was generated.
•
Job ID: Job identification number.
•
Class: Type of operation that generated the logs.
Log classes include the following: System, Schedule, Jobs, Media, Database, Plugins, and UI.
•
Client: Name of the client for which the log was generated.
•
Message: Detailed log message or description.
The following table provides a brief description of the log severity levels.
 
Table 76. Log severity levels
Icon
Severity level
Description

Background

General log messages.

Information

Log messages related to media, scheduler, and system activities.

Job message

Log messages related to backup, restore, and report jobs.

Warning

Problems that might not have caused a job to fail.

Error

Problems that might have caused a job to fail.

Severe error

Critical problems that might have caused an operation to fail.

 
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NOTE: The icons for some log messages can contain an exclamation mark (for example, , , and others). This mark indicates that you can open the message to view the log context information.

To view the context information, click anywhere in the Severity column. Alternatively, select the message, and click More Info. The dialog box that appears can include data transfer details, execution scripts, or other information. After reviewing the details, click OK to close the dialog box.

 

Setting the 'Display Level' to a particular severity level shows log messages for the selected severity and higher.

3
By default, the table is sorted by Date (newest to oldest).
You can sort the table by one or more columns, as required. For more information, see Sorting records in NetVault WebUI.
To set the filter options (For more information on table filter options for View Logs page, see Table 8), view the page size setting, column sort order, applied filters in the table, export the records, or edit table settings, click the icons at the lower- right corner of the table.
For more information, see Customizing tables in NetVault WebUI.
4
You can use the Search option to filter the table data and quickly find entries that contain the specified string in any column values. You can also include wildcards (“?” or “*”) in the search filter string. Type the search text into the box and click the tick icon or press Enter.
5
You can use the Display Level option to filter the messages based on their severity level. When you specify the severity level, the messages at that level and higher are displayed on the View Logs page.
By default, Display Level is set to Job Messages. With this setting, you can view Job Messages, Warnings, Errors, and Severe errors on the page. To specify the minimum severity level for messages that are displayed, select the level in the Display Level list.
6
The View Logs page loads a maximum of 10,000 records initially. The total number of records fetched is displayed at the lower-right corner of the table.
You can click Load more to load the next set of records, if available. Each load action fetches a maximum of 10,000 records. This button is disabled if there are no more records to load.
7
To stop or resume live updates, click the Pause or Resume Live Updates button.
8
To perform a log-related task, click the corresponding button in the Operations pane. Alternatively, click a link in the Navigation pane to open a different page.
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