On Demand Migration for Email connects to the URL http://www.google.com/a/example.com (example.com is from the Google Domain setting above). If that page exists as a Google domain, the next step is to connect to the G Suite server using the OAuth 2 protocol.
Error | Description/Resolution |
---|---|
Any message saying an exception occurred because of an “invalid grant”, “invalid request”, or “400 bad request error”. |
Each scope URL gives ODME access to a different type of data. ODME checks that each scope has been granted when validating the connection. Note: All scopes need to be added for validation to succeed, even if the options to migrate certain item types are disabled. Make sure that the test mailbox used for validation exists. Confirm that the client name and API scopes have been set correctly in the Google Admin console. (The Connections screen shows instructions on doing this after you have signed into G Suite with a super admin account.) |
Unable to connect to the Google Contacts API. |
The test mailbox does not exist, the API scopes are not set correctly, or network issues are preventing ODME from reaching G Suite. Make sure that the test mailbox used for validation exists. Confirm that the client name and API scopes have been set correctly in the Google Admin console. (The Connections screen shows instructions on doing this after you have signed into G Suite with a super admin account.) |
Unable to connect to the Google Calendar API. | The test mailbox does not exist, the API scopes are not set correctly, or network issues are preventing ODME from reaching GSuite. Make sure that the test mailbox used for validation exists. Confirm that the client name and API scopes have been set correctly in the Google Admin console. (The Connections screen shows instructions on doing this after you have signed into G Suite with a super admin account.) |
Invalid Mailbox (Unable to retrieve folders) |
The test mailbox does not exist or does not have IMAP access enabled, the API scopes are not set correctly, or network issues are preventing ODME from reaching G Suite. Make sure that the test mailbox used for validation exists and has IMAP access enabled. Confirm that the client name and API scopes have been set correctly in the Google Admin console. |