Resolution:
Clear the "Allow service to interact with desktop" checkbox for AppAssure Agent Service service, for details: Event ID 7030 — Basic Service Operations
To change the interact with desktop setting:
- Open the Services snap-in by clicking the Start button, Control Panel, and Administrative Tools, then double-clicking Services.
Note: For Windows Vista, use the Classic View display option in Control Panel to see the Administration Tools.
- In the details pane of the Services snap-in, right-click on the name of the service you want to start and select Properties.
- Click the Log On tab and clear the Allow service to interact with desktop checkbox.
- Click OK.
To verify the state in which a service is operating:
- Click the Start button, Run, then type cmd to open a command prompt.
- Type sc interrogate service_name (where service_name is the name of the service) at the command prompt to update the status of that service in Service Control Manager.
- Type sc qc service_name at the command prompt to display the configuration status of the service.
- Type sc queryex service_name at the command prompt to display the extended status of the service. This command will provide the following information about a service: SERVICE_NAME (the service's registry subkey name), TYPE (the type of service, for example, shared process, interactive), STATE (for example, running, paused, and the states that are not available), WIN32_EXIT_CODE (the Windows exit error code), SERVICE_EXIT_CODE (the service exit code), CHECKPOINT, WAIT_HINT (the time period the SCM waits before reporting a service failure), PID (ID of the process running the service), and FLAGS. If the service was started successfully, the WIN32_EXIT_CODE field should contain a zero (0). If the service failed to start when an attempt was made, this field should contain an exit code provided by the service when it could not start.
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Type net helpmsg exit_code (where exit_code is the 4 digit number of the error code) at the command prompt to display the meaning of the exit code.
If does not help then see below:
This error may be the result of an inaccessible port configuration. How to change port see KB Change agent ports for server protection
On the agent
- Stop the Agent Service.
- In the registry editor, navigate to HKEY_local_machine>Software>AppRecovery.
- Backup the registry branch.
- Change the following keys:
On the Core
- Navigate to Core Console>Agent>Configuration>Edit.
- Change the port from 8006 to 8011.
- Save the settings.
- If Agent was already protected by the Core also the following port should be changed:
Once the aforementioned steps are completed, restart the Core and Agent Services.
Confirm that the new port is allowed in the Firewall Setup.