Email notifications are received or the Core displays a series of errors stating that the grace period has expired or that the grace period is about to expire. New snapshots are not taken due to the grace period expiration.
The following warning is logged when snapshot transfers are blocked by the expired grace period.
WARN 2013-07-06T12:55:45 [23] - Events.Licensing.TransferBlockedViaGraceExpiredEvent ()
Backup has been disabled because this AppAssure 5 has not successfully checked in with the license portal in at least 3 days. Go to the License Information section of the AppAssure 5's Configuration tab for more information.
Manually forcing a snapshot will produce the following error.
Events.Protection.Transfer.TransferFailedEvent ()
The Core will also report that it was unable to contact the License Portal.
ERROR 2013-07-06T12:55:11 [4] - Replay.Core.Implementation.Licensing.LicenseService ()
License portal is unreachable.
The Grace period expires when the Core cannot contact License Portal for a predefined period of time (72 hours by default).
NOTE: The grace period duration is 72 hours by default. Recent updates to the License portal now prevent Customers from changing these default settings. Please open a new case with Licensing in order to have these defaults changed.
There is a grace period that allows for a disruption in communication between the Core and the license portal.
The grace period expires when the Core cannot contact License Portal for a predefined period of time (72 hours by default).
NOTE: The grace period duration is 72 hours by default. Recent updates to the License portal now prevent Customers from changing these default settings. Please open a new case with Licensing in order to have these defaults changed.
Solution 1:
To resolve this issue, complete the following steps.
Solution 2:
After following above steps, deleted registry key (HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\LicenseInfo ) and restarted service, issue still persists.
© 2024 Quest Software Inc. ALL RIGHTS RESERVED. Nutzungsbedingungen Datenschutz Cookie Preference Center