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Titel
Agentless VM goes into Trial state after being reprotected with an NPH front-end capacity license -
Beschreibung
After reprotecting a Agentless protected VM, on a Core that uses an No Phone Home (NPH) license with a Front End Capacity license type. The VMs license status appears as "Trial" instead of "Active."
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Ursache
This issue applies only to agentlessly protected VMs successfully using a non-phone-home (NPH) front-end capacity license.
The issue has been identified as defect RR-109790.
The defect will be evaluated by our Product Team for inclusion in a future release of Rapid Recovery.
A list of "Resolved Issues" is published in the product Release Notes accompanying new releases that can be referenced to identify if a fix for this defect has been implemented. Product Release Notes are available in the "Release Notes and Guides” area of our Support Portal
For more information on our Product Enhancements and Defects policy, see details published in our Global Support Guide available on the Support Portal.
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Lösung
This defect will be resolved in a future release of Rapid Recovery Core.If you need any assistance to perform the below steps or have any questions. Please contact Technical Support for assistance.
Workaround:
1. Stop the Rapid Recovery Core service2. Make sure you have a copy of your Rapid Recovery license or download this from the License Portal.3. Open Regedit and Navigate to,HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\LicenseInfo4. Make a backup of the Registry for safe keeping. Right click HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\LicenseInfo | Export5. Delete the 'LicenseInfo' folder in Regedit6. Start the Rapid Recovery Core service7. Open the Rapid Recovery Core UI. You will now be asked to upload your Rapid Recovery License (.lic) file again. After reapplying the license, all machines should now be in "Active" License state.Windows Registry Disclaimer:
Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support. -
Fehler-ID
RR-109790