From time to time or when investigating a support case, you may be asked to upload log files to Data Protection Support.
If you are running AppAssure 5.x please refer to the following KB article: Uploading Log Files for AppAssure 5
This article describes how to upload log files to Support for your Rapid Recovery environment.
On the Rapid Recovery 6 Core:
On the Rapid Recovery 6 Agent:
DO NOT FORGET TO INFORM THE SUPPORT ENGINEER ASSIGNED TO YOUR CASE WHEN THE LOG UPLOAD IS FINISHED
PLEASE NOTE THE FOLLOWING
You may need to collect and upload a dump file with the Info Gathering Tool, but when doing so an error message is displayed that "The AppRecovery dumps cannot be copied to a temporary folder." Please visit this KB for a solution: Info Gathering Tool Cannot find temp folder of Process Dump
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