Quest KACE help to fix PCs impacted by the CrowdStrike Outage (4376452)

Quest KACE help to fix PCs impacted by the CrowdStrike Outage

The recent CrowdStrike issue stemmed from a faulty update to its Falcon Sensor software, which caused widespread IT outages globally. This update contained a logic error that led to Windows systems crashing shortly after booting up, resulting in significant disruptions across various sectors, including grounded flights and offline TV stations.

further information can be found here.

Certain customers may be affected by this issue, but the workaround can be put in place using either the KACE System Management Appliance (SMA) or the Systems Deployment Appliance (SDA).

On both appliances a power shell can be run to sort the situation (via scripting or custom deployment).

PowerShell script  

on the SDA via custom deployment or on any image deployment via pre-installation task.

Custom deployment 
Pre-Installation task
 

Import the packages to the SDA

1. Open a Windows File Explorer and go to SDA's SMB restore folder: \\SDA_hostname\restore and paste the PKG files
2. Go to Settings | Package Management | Import Package
3. Select the packages to be imported, then Choose Action | Import Selected

 

**NOTE: Script code is provided as a courtesy by KACE to its customers. We make no promises as to workability or functionality under certain circumstances. In default situations under normal setup these work as designed. KACE does not support modification nor usage. We highly recommend you test all code no matter the source before using in a production environment. If you are cut and pasting the code, paste in to a text editor then copy back out to remove any hidden characters or markup.**