Logs may show following error:
ERROR 2013-10-14T14:20:52 [282] - Replay.Core.Implementation.Transfer.TransferQueueEntry ()
Transfer task 'edc2c952-5d06-46e7-af28-75613e1bcb41' failed
System.AggregateException: One or more errors occurred. ---> Replay.Core.Contracts.Transfer.CoreTransferFailedException: The transfer of one or more volume images from a protected machine to the Core failed ---> System.AggregateException: One or more errors occurred. ---> Replay.Core.Contracts.Transfer.CoreVolumeTransferFailedException: Transfer failed for volume '(Volume Labeled 'System Reserved')' ---> System.ArgumentException: None of the discovered or specified addresses match the socket address family.
Parameter name: addresses
at System.Net.Sockets.Socket.Connect(IPAddress[] addresses, Int32 port)
at System.Net.Sockets.TcpClient.Connect(IPAddress[] ipAddresses, Int32 port)
at Replay.Common.Implementation.Sockets.SocketsApi.Connect(IPAddress[] ipAddresses, UInt16 port, TimeSpan readTimeout, TimeSpan writeTimeout)
at Replay.Core.Implementation.Transfer.VolumeTransferDataConnection.ConnectToServer(String hostName, UInt16 portNumber, TimeSpan readTimeOut, TimeSpan writeTimeOut)
at Replay.Core.Implementation.Transfer.VolumeTransferDataConnection.Initialize()
at Replay.Core.Implementation.Transfer.VolumeDataReaderStream.ConnectToTransferDataServer()
at Replay.Core.Implementation.Transfer.VolumeDataReaderStream.StartReading()
at Replay.Core.Implementation.Transfer.VolumeDataReaderService.StartReading(VolumeTransferParameters parameters, CancellationToken token, BlockingCollection`1 readRequestsQueue, BlockingCollection`1 writeRequestsQueue)
at Replay.Core.Implementation.Transfer.VolumeTransferJob.StartTransferringData()
at Replay.Core.Implementation.Transfer.TransferJob.TransferData()
--- End of inner exception stack trace ---
Resolution 1:
- Check for IPv6 on agent machine.
- Disable (if IPV6 is enabled).
- Check for IPv6 entries on DNS servers and delete.
- Refresh MetaData for the Agent on the Core as follows:
1. Select the Agent.
2. Select Actions and click Refresh Metadata.
Resolution 2:
If the Agent still resolves to IPv6 when pinged:
- Run netstat -aon | find "8009" and if any process is running on this port.
- Verify Firewall rules and check if any Antivirus is installed on the protected agent.
1. Create Firewall rules for port 8009.
2. Add Antivirus Exclusions.
- Go to Agent | Configuration| Settings
1. Change the host name input box from "current_hostname" to the IPv4 address.
2. Force a backup and check if the transfer is now successful.
For Best Practices enabling Anti Virus Exclusions please follow this KB:
https://support.quest.com/kb/117680
