Reasons and ways to free up space on the SMA (4293982)

The following issues can occure if the KACE System Management Appliance is running low on disk space:

• Navigating the appliance is sluggish
• Patches stop downloading
• Inability to upgrade to a new version
• Web GUI becomes inaccessable with file system full error showing on console.

In order to mitigate these issues and more, there are a few ways to free up disk space on the SMA. 

To view the available space on the KACE SMA appliance:

1. If organization component is enabled, navigate to SMA system console (http://SMA_Hostname/system) Settings | Control Panel | Backup Settings and Restore.
2. If organization component is not enabled, navigate to SMA admin console (http://SMA_Hostname/admin) Settings | Control Panel | Backup Settings and Restore.

NOTE: Alternatively, it is also possible to run a Size Report for a more detailed report of space usage.

Depending on the modules used in the SMA, there are several places to free up space:

1. Appliance Backups

You may reduce the number of backup files kept on the system for backup and restore purposes by modifying configured Daily/Monthly retention for backups on Settings | Control Panel | Backup Settings and Restore.

“Offboard Backup Transfer Settings” can also be setup, so that retention of backups within the SMA is reduced to save up space, you may be able to retain backup files on an external location.

For reference please see: How to setup offboard backup transfer 

2. Dell Updates Catalog

Manage Dell Catalog Updates under the SMA admin console Security | Dell Updates | Dell Update Download Settings.

The download schedule for Dell client and server update catalogs may be disabled if Dell updates are not distributed through the KACE SMA. In addition, Dell Update files as well as unused files may be deleted to save up space.

3. Software Packages associated to Managed Installs, File synchronizations, Software Inventory or Catalog

Review and delete unused or old versions of Software Distributions found on the SMA admin console Distribution | Managed Installations/File Synchronizations. 

Keep in mind the file being distributed may be associated directly to the Managed Installation or may be associated to a Software Inventory item located under Inventory | Software, or to a Software Catalog item under Inventory | Software Catalog.

4. Log Retention

You may reduce log retention time as well to free up space.

1. If organization component is enabled, navigate to the SMA system console Settings | General Settings and under “Log Retention” modify the Retain Log Data time as desired.
2. If organization component is not enabled, navigate to the SMA admin console Settings | General Settings and under “Log Retention” modify the Retain Log Data time as desired.

5. Patch Catalog Files

Manage or delete patches using one of the following methods:

1. Delete unused patch files under http://SMA_Hostname/system Settings | Control Panel | Patch and Feature Update Download Settings - 'Delete Unused Files After x Days'.
2. If you would like to delete all patch files on the catalog, you can do so by accessing the terminal console for your KACE SMA appliance. Log in using the username/password netdiag/netdiag and type the command purgepatches.
   
   *Important Note* Purging all patches from the SMA will require that needed files are re-downloaded to the catalog for deployment.

6. Samba Share

Check the Samba share for any unused or large files which can be moved or deleted: \\yourSMA_Hostname_or_IPaddress\clientdrop\

7. Scripts 

Review and delete unused or old versions of Scripts under the SMA admin console Scripting feature. Keep in mind scripts may be exported to the Samba clientdrop and moved for archival purposes.

8. Asset History

Change Asset History Retention from ‘Forever’ to 1-6 months to clean up the Asset History Table.

This may also improve the SMA's inventory searching, and asset management.

1. If Organization component is enabled, for each organization navigate to their admin console Settings | History and under Subscriptions select Assets to modify retention time and fields that would like to be retained.
2. If Organization component is not enabled, navigate to your SMA admin console Settings | History and under Subscriptions select Assets to modify retention time and fields that would like to be retained.

Please contact KACE Support if you are unable to access the Web UI and free up space due to "File system full" error seen on the terminal console of your appliance.