Unsere Mitarbeiter sind das Herzstück unserer herausragenden Services.
Jeder unserer Serviceberater wird auf Grundlage seiner individuellen Kompetenz und Erfahrung spezifischen Lösungen zugewiesen. Indem wir es unseren Mitarbeitern ermöglichen, sich auf für sie passende Lösungsgruppen und die zugehörigen Technologien zu spezialisieren, können wir ein Niveau an Know-how aufbauen, das die meisten Serviceorganisationen ihren Kunden schlicht nicht bieten können.
Dabei können Sie sich voll und ganz auf unser Professional Services Team und unser globales Netzwerk an Servicepartnern verlassen. Sie arbeiten eng mit Ihrem eigenen Team zusammen, um:
Remotely-delivered Knowledge Transfer Services are targeted to Customer’s learning goals are available at an hourly rate based, subject to an agenda as mutually agreed upon by Customer and Quest. The number of hours will be determined based on the customer’s learning goals and the number of topics selected.KACE Knowledge Transfer Services (Per-Hour)
The KACE Remote QuickStart service for KACE Service Desk is an implementation solution designed to assist you with the initial implementation and configuration of your KACE Service Desk solution (“KSD”). The service focuses on ensuring KACE Service Desk software is configured optimally for both your environment and your priority administrative needs. It also includes knowledge transfer on how best to manage the core processes and features of your KACE software. Our KACE Subject Matter Experts (“SMEs”) ensure all the required core features and configurations of your KACE software such as initial setup, agent/agentless provisioning, Service...
KACE Consulting and Solutions Architecture is custom tailored to your specific needs and desired outcomes.
These are just a few examples of common engagements that our Consulting and Solutions Architecture teams do. We're happy to talk about these and your other goals to start designing solutions that fit your needs.
The KACE Health Check will help you identify potential issues with your KACE deployment and find ways to remediate them quickly for ongoing top performance of your solution. During the health check, our support engineers provide a technical assessment of your KACE deployment to identify and prioritize system improvements. We will share expert knowledge with your IT staff members to make sure everyone is aware of the full potential of your solution and, ultimately, to ensure that your deployment is working as efficiently as possible. Benefits: Gain a complete picture of your KACE environment by reviewing support case history Uncover current...
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