What's new version 13.0 - Service Desk Attachment Distribution through email (4369237)

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Titel

What's new version 13.0 - Service Desk Attachment Distribution through email
Beschreibung

Email notifications are now able to include the actual attachments.
Lösung
To enable this feature there are two options that should be enabled one in the Service Desk queue and the other one in the Service Desk email notification template:

Service Desk Queue
1. Go to Service Desk | Configuration
2. Select "Configure queue email settings"
3. Go to Outbound tab
4. Enable "Allow file attachments on outgoing email"
Combined image and file size limit per email cannot be more than 25 MB.
Example: Combined Image size limit per email = 10 MB; Combined file size limit per email = 15 MB .Total = 25 MB

Service Desk Email Notification Template
1. Go to Service Desk | Configuration
2. Select "Customize email templates"
3. Look for the notification that should include the attachments | Enable "Include Attachments"
Example of email notification:

NOTE: The attachment type must be allowed in the queue to be able to use this feature.
1. Go to Service Desk | Configuration | Modify configurations and preferences
2. Go to Restrictions Tab
3. Make sure that the attachment type is allowed in the queue