How to configure the LDAP Sync Service pointing to a specific Domain Controller (4375455)

How to configure the LDAP Sync Service pointing to a specific Domain Controller

LDAP Sync Service can be installed to an on-prem network environment that has Active Directory configured. The service provides a continuous one-way sync from an active directory to KACE Cloud. 

We offer the following guide to configure this service but some customers may need to configure it pointing it to a specific Domain Controller (DC).

To configure the LDAP Sync Service do the following:
1. Open the LDAP Sync Service and log in with your credentials.



2. Define any Custom Fields.
3. At the "Configure Domains" section click on "Add".



3. At the "Connect to LDAP" section enter the following information:
    * Domain Name= FQDN of our LDAP Server (ie dc01.mydomain.com)
    * Login= email address (ie admin01@mydomain.com)



4. Click login and after the "Success!" message click Next
5. Enter the Forest and Domain information, or use the "Select Domain" option to browse the correct domain then click Next.
6. Enter the OUs that contain the users that will be synced to KACE Cloud. Use the add button to use the LDAP browser.
Note: in this step, you may get the following error message, this can be ignored.



7. Map any desired attributes.
8. At the Confirm Selections section click Save



9. Next the wizard will return to the "Configure Domain" section.
10. Select the Domain that was just configured, click Claim, enter the credentials once again, and click OK.
11. At the "Configure Sync service" module, if there is a "true" under the "Connect" column next to the domain that was configured, click Configure Service.
12. When the "Configuration Complete" message appears click OK and then click the Close button to finish the process.



At this point, the LDAP Sync Service will start syncing users as expected.

For details on how to troubleshoot this tool, please visit this document.