Netdiag commands explained (4345294)

• What is 'netdiag'?

Netdiag is a set of pre-defined commands that can be used from the console of the SMA (KACE Systems Management Appliance) that can be used by support and customers to help troubleshoot issues regarding the appliance. Most of the commands are also avaiable in the SDA (KACE Systems Deployment Appliance) and RSA (KACE Remote Site Appliance, the SDA slave appliance)

• What are some things I might need netdiag for?

1. Turning on FTP if your webui is unavailable in order to download or upload your backup files
2. Restore to factory settings or a previous backup. 
3. Collect information about failures
4. Network troubleshooting

• Logging in to netdiag

Login: netdiag

Password: netdiag

NOTE: Starting in version 12.0 of the KACE SMA, the password for the netdiag utility can be changed from default. For further details please see: How to change default configuration passwords