When you send out emails to Kace customers from Siebel, the system added Message ID is not important for Siebel to get the customer replies into the case correctly. So it is ok if it is lacking due to error.
This added text in the templates is only identifying which Message Body template you used.
- F038ENG is the blank
- F046ENG is the KB recommendation
- now there will be more of these as there are more language versions of templates
- still the value is not critical, it is just for informational purposes, for example if the template needs updating or fixing, then with the number it is possible to find the correct template.
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