Return
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Title
Some old events are not displayed after an upgrade to Change Auditor 6.6 -
Description
Consider the following case...
- Change Auditor 5.9 is running and has a large number of events in the database. (Over 1 million, for example.)
- The Coordinator is upgraded to 6.5.
- Once the Coordinator is confirmed to have a status of Running, it is upgraded again to 6.6.
- Old events gathered while on verion 5.9 are no longer visable.
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Cause
The Migration of the 5.x events to the new 6.x event format didn't complete while on Change Auditor 6.5. Change Auditor 6.6 doesn't have the ability to convert 5.x events, which is also why it isn't able to do the direct upgrade of 5.9. -
Resolution
Workaround 1:
- Uninstall the Change Auditor 6.6 Coordinator.
- Roll back the database to a backup copy taken prior to the Change Auditor 6.5 upgrade.
- If a new 6.x License file has already been obtained, re-install the Change Auditor 6.5 software, and point it to the restored database. If only a 5.x License is available, re-install the same version of 5.9 that was last used, and when the Coordinator is Running, re-upgrade to 6.5.
- Wait for the migration to complete. The status will be displayed in the bottom right corner of the Change Auditor Client. If the status isn't displayed, close and re-open the client.
- Once the migration is complete, proceed to upgrade to Change Auditor 6.6
Workaround 2:
Contact Quest for specific instructions regarding making a modification to the database, and then upgrade to Change Auditor 6.7.
Resolution:
TF00432653 has been addressed in Change Auditor 6.6.716 and higher. Please note, due to this change, it may be necessary to perform the upgrade as the same Windows Account as the one currently used to access the SQL database. If SQL Authentication is being used, this is not an issue.
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Defect ID
TF00432653