Return
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Title
Email addresses are being overwritten when users have the same UserID -
Description
A User from two different AD domains with same user ID, (example: smithc). These two users have two distinct email addresses, however one of these users always has its email address overwritten with first user email address.
example:
smithc@company.org and smithc@quest.company.amer.us
the second one has email address changed back to dell.org
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Cause
Issue is related to matching samAccountNames in both domains.
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Resolution
WORKAROUND
1. Log into the Archive Manager website.
2. Go to the Administration console.
3. Go to Mailboxes.
4. Uncheck 'Enable Store Manager' for the mailboxes that are having the issue.
STATUS:Defect ID: TFS#423644 has been submitted to Development for consideration to be fixed in a future version of Archive Manager.”