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Error restoring part 1.2: ADODB.Stream: Error 3004: Write to file failed when opening archived mail in Outlook
Description
Opening an archived email (with attachments) gives the error:
'Error restoring part 1.2: ADODB.Stream: Error 3004: Write to file failed'
Cause
The Outlook secure temp folder is missing.
Resolution
To find the path to the Outlook secure temp folder check in the registry for the path that Outlook is set to use, depending on the version installed:
Outlook 2007 HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security
Outlook 2010 HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
Outlook 2013 HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security
Outlook 2016 HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security
The key "OutlookSecureTempFolder" will have the path to the folder. Check that this folder exists and if not create it and try to open an archived email with an attachment.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Archive Manager
5.5, 5.4, 5.3, 5.2
Topic(s):
Troubleshooting
Article History:
Created on: 9/27/2017 Last Update on: 5/7/2023
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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