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Title
Exchange utility not reconstructing stub messages -
Description
The Exchange Utility is not reconstructing stub messages using the ESM service account which is running as a local administrator, upgraded recently to AM 5.3. From the EU logs you can see that the process starts but suddenly stops with no errors or warnings as follows:Event Viewer Error:2020-09-29 15:39:58,147 [49] ERROR EU.URLRepairThread - {{c86972a2-df3e-43fe-9df3-061620e71ba2}} Error while updating URL 'https://am.cityofithaca.org' for messages in MailBox 'Dan Cogan'System.ComponentModel.Win32Exception (0x80004005): Unknown error (0x8004011d)at Quest.AM.MAPI.MAPIUtilityV2.IntermediateObjects.Row.IMSession.OpenStore(ENTRYID storeID, IntPtr uiParam, FLAGS openMsgStoreFlags)at Quest.AM.MAPI.MAPIUtilityV2.PublicObjects.Items.Session.OpenStore(ENTRYID entryID)at Quest.AM.MAPI.MAPIUtilityV2.PublicObjects.Items.Store.Open()at Quest.AM.Tools.ExchangeUtilities.Threads_V3.ThreadBase.OpenStore(Session session, ProfileInfo delegateAccountInfo)at Quest.AM.Tools.ExchangeUtilities.Threads_V3.Threads.URLRepairThread.Start(Object o) -
Cause
The Exchange Utility has to be Launched by an Administrator User of the AM
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Resolution
Go to the Exchange Utility Path in the Archive Manager Folder
Hold Shift and Right Click
Select Run as a Different User
Enter the credentials of one of the Archive Manager Administrator.