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Title
'Device is not ready' error message appears when trying to use the search function. -
Description
When users try to use the search function in the Archive Manager WebUI, a "Device is not ready" error message is returned.
Environment Details:
Archive Manager 4.7.1 Windows 2008 R2 Virtual 4 vCPUs and 16Gb RAM.
SQL 2008 Windows 2008 R2 Virtual 4 vCPUs and 16Gb RAM.
Web Server Windows 2008 R2 Virtual 4vCPUs and 4Gb RAM.
Exchange Server Exchange 2010 SP1 RU5 Windows 2008 R2 Virtual 4 vCPUs and 16Gb RAM.
All Exchange servers are virtual with NetApp disks attached via SnapDrive.
Moderate to high usage for 1000 users.
There is a possibility that the hard drives from Archive Manager and SQL Servers were very busy at that point in time and/or Archive Manager and SQL Servers are under spec’d for the amount of work that needed to be carried out.
Rebooting the Archive Manager in a quiet time to refresh connectivity and any memory leaks does help, but not in this instance.
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