The Exchange Store Manager Service (ESM) stops processing emails in certain folders in a users Mailbox.
The mailbox scan status for the users mailbox may show this error:
"One or more MAPISVC.INF files could not be updated; aborting profile creation. Please click here to search the knowledgebase for possible causes".
The ESM.log will show this error:
06:39:30.045 13 ERROR FolderCrawler.Worker [3728856529-921715343-6-0x0] Error processing mailbox.
System.Exception: Worker for 'Grant Galvin' (MailboxID 302) terminated unexpectedly with exit code 3765269347, state DEAD
at AfterMail.Exchange.Utilities.MailBoxThread.ThreadFunc(Object o)
06:39:30.045 13 ERROR FolderCrawler.Worker [3728856529-921715343-7-0x0] Error processing mailbox: Worker for 'Grant Galvin' (MailboxID 302) finished with 1 error(s) and 0 warning(s).
For more information, examine the log file at F:\Quest Software\ArchiveManager\ESM\20140326\0\MailboxID-302-20140326.wlog
The .WLOG of the affected user's mailbox (MailboxID-302-20140326.wlog) will show similar to the following:
11:03:11 Processing folder: Sent Items
11:03:11 Policy name=Strip after 45 days action=strip
11:03:11 Message Date (30/08/2013 1:13:33 PM) yields age of 207.909 day(s); policy requirement is 45 day(s).
11:03:11 Message size is 56293; policy requirement is 512.
11:03:11 Synchronized:
11:03:11 Subject: Used to love running these photos of Dave to help his profile in the NT
11:03:11 Checksum: 6a18d424-68ab-635c-7be6-2c28f6e7e572 (4.1.1)
11:03:11 Application received an unhandled exception:
11:03:11 ExceptionCode=0xE06D7363
11:03:11 Address=0x7576C41F
11:03:11 Stack trace: ContextFlags=0x0001003F
11:03:11 ESP=0x00176384
11:03:11 EBP=0x001763D4 EIP=0x7576C41F (KERNELBASE.dll+0x0000C41F)
11:03:11 EBP=0x0017640C EIP=0x6E56872D (MSVCR100.dll+0x0002872D)
11:03:11 EBP=0x0017641C EIP=0x61F32829 (mfc100u.dll+0x00222829)
11:03:11 EBP=0x00176428 EIP=0x61D68970 (mfc100u.dll+0x00058970)
11:03:11 EBP=0x00176434 EIP=0x61EBFF81 (mfc100u.dll+0x001AFF81)
11:03:11 EBP=0x00176444 EIP=0x61EEE51D (mfc100u.dll+0x001DE51D)
11:03:11 EBP=0x00178B34 EIP=0x00483D56 (ExchExtractor.dll+0x00013D56)
11:03:11 EBP=0x00178C7C EIP=0x00484211 (ExchExtractor.dll+0x00014211)
11:03:11 EBP=0x0018F6CC EIP=0x00484CCB (ExchExtractor.dll+0x00014CCB)
11:03:11 EBP=0x0018F880 EIP=0x0048597A (ExchExtractor.dll+0x0001597A)
11:03:11 EBP=0x0018F8A0 EIP=0x00472E9F (ExchExtractor.dll+0x00002E9F)
11:03:11 EBP=0x0018FA18 EIP=0x0040B0E2 (ESMWorker.exe+0x0000B0E2)
11:03:11 EBP=0x0018FA60 EIP=0x0041123B (ESMWorker.exe+0x0001123B)
11:03:11 EBP=0x0018FBDC EIP=0x004105B0 (ESMWorker.exe+0x000105B0)
11:03:11 EBP=0x0018FC20 EIP=0x0040F54A (ESMWorker.exe+0x0000F54A)
11:03:11 EBP=0x0018FC68 EIP=0x0040F35A (ESMWorker.exe+0x0000F35A)
11:03:11 EBP=0x0018FEAC EIP=0x0040EEB4 (ESMWorker.exe+0x0000EEB4)
11:03:11 EBP=0x0018FF04 EIP=0x0040E97A (ESMWorker.exe+0x0000E97A)
11:03:11 EBP=0x0018FF38 EIP=0x0040DF22 (ESMWorker.exe+0x0000DF22)
11:03:11 EBP=0x0018FF44 EIP=0x0041E8C6 (ESMWorker.exe+0x0001E8C6)
11:03:11 EBP=0x0018FF88 EIP=0x0042151B (ESMWorker.exe+0x0002151B)
11:03:11 EBP=0x0018FF94 EIP=0x76C833AA (kernel32.dll+0x000133AA)
11:03:11 EBP=0x0018FFD4 EIP=0x77839EF2 (ntdll.dll+0x00039EF2)
11:03:11 EBP=0x0018FFEC EIP=0x77839EC5 (ntdll.dll+0x00039EC5)
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