During an upgrade of Archive Manager it fails when setting SQL permissions. In the Archive Manager install log (click view log button) you will see the following error:
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Install Started At: 8/4/2008 3:44:47 PM
Setting database Security
Granting user Domain\Account access to database ArchiveManager
Granting access to user Domain\Account
Error setting permissions on the database: User or role 'Domain\Account' already exists in the current database.
ERROR Installing database: See previous errors
Exception running the Install Manager: See previous errors
Install Ended At: 8/4/2008 3:44:47 PM
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To workaround this issue please take the following steps -
1) Exit the current Archive Manager installation process
2) Uninstall the previous version of Archive Manager completely
3) Rename the account in AD that was stated in the error. Example - Archivemgr_Service to ArchivemgrService.
4) Make sure the account has all the assigned rights that is required by Archive Manager
5) Start the installation of Archive Manager that was ended in step 1 and complete the installation.
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