The search engine will return results based on Subject, Message Body and Attachments if selected.
If you search for a phrase out side of quotes like, cool cat, we will treat that as, "cool" or "cat", returning results from both.
If you search for a phrase inside quotes like, "cool cat", we will search for those words as they are.
For HTML emails, the search engine will read the html tags and return results if the search words are found within them. However, it will ignore any non alpha-numeric characters.
For example, if you search for the phrase "cool cat" using quotes and it returns results you are not expecting, consider the following in an html based email:
Our search engine will drop all the special characters as follows:
a href someurl com f adkla093kladf cool Cat a
Looking at this stripped of the special characters you can, in fact see, "the cat" in there. This is why it is returning what appears to be unexpected results but it does match.
Also, our search engine will also drop repeating spaces and only insert 1 space instead.
At this time, this is by design and there is no work around for this.
Our product team is investigation options to make this configurable in a future build of the product. If you would like to follow up on this enhancement request, please contact support referencing the Enhancement ID TF00796320.
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