Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Retention Policy Service log displays an 'Access to the path XXXXX is denied' message.
Description
Retention Policy Manager was running and purging emails successfully, but the RPS log had a few of the following error message example:
ERROR AfterMail.Log.Retention.Service - {{022e11b5-f6e3-4c53-b534-73aaafd54c4b}} Failed to delete message (0) System.UnauthorizedAccessException: Access to the path '\\xx-xx-xxx\ArchiveManagerAttachment02\000\000\007\552\7552121.jpg' is denied.
Some data files were stored on a SAN within a shared folder that was attached to the Archive Manager Server with Windows 2008 R2 installed as
Sign In Required
You need to be signed in and under a current maintenance contract to view premium knowledge articles.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.