-
Title
Error: "The server is not operational" while trying to login to any domain in Archive Manager Web -
Description
Error: "The server is not operational" while trying to login to any domain in Archive Manager Website other than the DEFAULT domain
Error message as below appears in the Application Event Log:
========
There was an unhandled exception in this application
Exception Source: System.DirectoryServices
Exception Type: System.Runtime.InteropServices.COMException
Exception Message: The server is not operational
Exception Target Site: BindDate and Time: DD/MM/YYYY <HH:MM:SS>
Machine Name: XXXX
IP Address: X.X.X.X
Current User: XX\Aftermail_Service
CLR Version: 1.1.4322.2032
Platform (version): Win32NT (5.2.3790.0)
Application Domain: /LM/W3SVC/1487053035/Root-1-127975218092814779
Assembly Codebase: file:///C:/Program
Files/ArchiveManager/ArchiveManagerWebsite/bin/AfterMail.WWW.DLL
Assembly Fullname: AfterMail.WWW, Version=3.0.49.29903,
Culture=neutral, PublicKeyToken=null
Assembly Version: 3.0.49.29903
Exception Source: System.DirectoryServices
Exception Type: System.Runtime.InteropServices.COMException
Exception Message: The server is not operational
Exception Target Site: BindCOMException HRESULT: -2147016646
---- Stack Trace ----
at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_NativeObject()
at AfterMail.BusinessLayer.Login.LDAPAuthenticate(String User, String
Password, LoginDomain LoginDomain, String Context) -
Resolution
Perform the following steps to resolve this error:
1. Open the Archive Manager database and locate the "LoginDomain" table.
2. Modify the "LDAPServer" field for the LoginDomain row to <NULL>.
3. Restart the Archive Manager Website in Internet Information Services (IIS)
4. Login to the Archive Manager Website again