Secure Copy 7.6.3 - User Guide

Using the Registry Updater in a logon script

The Registry Updater is typically distributed through logon scripts that run when users first log on to their computers after the migration. When you create the logon script, be aware of the following two points:

●    The logon script should only run once.

●    After the script has run, the user must log off and then log on for the changes to take effect.

                                                          7

Troubleshooting

Secure Copy has several tools that you can use to help troubleshoot your copy jobs. Quest Technical Support is also available to help you. You can access the Quest Support Portal at https://support.quest.com.

Topics:

●    Logging events for Technical Support

●    Removing Secure Copy

Logging events for Technical Support

You can collect information while you run a copy job to help our Technical Support staff troubleshoot any problems you may be having. Use the Event Logging utility to capture a log file and then submit it to Technical Support.

To log events for Technical Support

1    Select Tools | Advanced Support Tool.

2    Select Enable Support Logging.

3    Choose the type of errors to capture.

4    Type the path to where the log file will be saved, or click Browse to locate a path.

5    Your license number is automatically filled in, but you need to add your contact name, email, and phone number.

6    Open the Options tab.

7    Select the options as directed by your support representative. Include the Case ID if you have one.

8    Click OK.

9    Run your copy job to collect the errors.

10  Select Tools | Advanced Support Tool.

11  Click Save Logs.

12  To open a support case, click Quest Technical Support.

Removing Secure Copy

To remove Secure Copy

1    From the Windows^® Control Panel, double-click Add/Remove Programs.

2    From the list of currently installed programs, select Secure Copy 7.

3    Click Remove. A message box prompts you for confirmation.

4    To remove the application, click Yes.

After removal is complete, Secure Copy will have been removed from your system. Note that the installation directory that contained Secure Copy remains after the process is complete. This directory contains the license file for the product and any files created after the product was installed. These may be deleted manually if you wish to completely remove Secure Copy.

                                                          A