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Unified Communications Diagnostics 8.6.3 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Server Information Panel

The Server Information panel, located below the toolbar, displays information about the OCS environment you are currently viewing. This information includes:.

 
Table 1. OCS server information panel.
Component
Description

OCS Version

Indicates the OCS version to which you are connected - either OCS 2007 or OCS 2007 R2.

Server FQDN

Indicates the Fully Qualified Domain Name of the server being monitored.

Operating System

Indicates the operating system running on the server being monitored.

OCS Pool

Indicates the name of the pool to which the server being monitored belongs.

Back-End Database

Indicates the server (and possible instance) hosting the Back-End database for the pool.

Server Certificate (CRT) Status Ball

Validates the identification of the remote server.

AS Status Ball

Indicates if the Application Sharing (AS) server is present and registered in the environment. Use the drilldown to monitor the performance and requests of the AS Server.

The AS Status Ball is active only if you are connected to an OCS 2007 R2 server.

QMS Status Ball

Indicates that there is a Quality of Monitoring Experience (QMS) server configured in the environment. Use the drilldown to see what server(s) is (are) hosting the role.

CDR Status Ball

Indicates there is a Call Details Report (CDR) Server Role configured in the environment. Use the drilldown to see what server(s) is (are) hosting the role.

CWA Status Ball

Indicates there is a Communicator Web Access (CWA) Server Role configured in the environment. Use the drilldown to see what server(s) is (are) hosting the role

Clients/Network Panel

The Clients/Network panel displays information about the connections and messages waiting to be sent from your OCS environment. This panel includes:

 
Table 2. OCS clients/network panel.
Component
Description

Secure Connections

Indicates the number of active secure connections (clients) that have been made to this server. Connections are secured using Transport Layer Security (TLS).

Registered Endpoints

Indicates the number of connected endpoints registered.

AD Search Latency (ms)

Indicates the average latency related to queries (in ms) sent to the Active Directory.

Outstanding RPC Calls

Indicates the number of RPC calls waiting to be sent.

Network Output Queue

Indicates the number of network packets waiting to be sent.

Authentication Queue

Indicates the number of authentication requests waiting to be handled.

Theoretical Bandwidth

Indicates the level of network traffic graphed against a "theoretical" maximum bandwidth. The maximum bandwidth is calculated by totaling the capacity of all network devices reported by the operating system. If you are running on an Ethernet network, the actual maximum is approximately 50% of the theoretical bandwidth because of the methods involved in sending data. Having the actual bandwidth equal the theoretical bandwidth is only possible using full duplex Ethernet. Token passing network topologies, such as Token ring and FDDI, enable a theoretical maximum bandwidth much closer to the actual bandwidth.

Ping Time

Indicates the amount of time it takes the computer running the Diagnostic Console to ping the target server.

Server Load Panel

The Server Load panel displays information flow controlled connections, SIP and C3P messages, and database. This panel includes:

 
Table 3. OCS server load panel.
Component
Description

Flow Controlled Connections

Indicates the number of connections currently operating in a flow-controlled manner. When a connection is flow-controlled, it can only have one outstanding transaction.

Average Holding Time(s)

Indicates the average time an incoming message waits before being processed.

SIP Messages Outstanding

Indicates the total number of SIP Messages currently being processed by the server.

Message Processing Time(s)

Indicates the average amount of time to process incoming messages.

Conf. Allocation Latency (ms)

Indicates the average time to allocate a new conference.

Outstanding C3P Transactions

Indicates the number of outstanding C3P transactions waiting to be processed.

Database Queue Latency (ms)

Indicates the average amount of time a database request waits in the processing queue for the database to become available.

Database Sproc Latency (ms)

Indicates the average amount of time to execute a stored procedure (Sproc) on the Back-End database.

Server Roles Panel

The Server Roles panel displays information about the amount of CPU being used by your Front-End server and conferencing servers. This panel includes:

 
Table 4. OCS server roles panel.
Component
Description

Front-End (RTCSrv)

Indicates the amount of CPU usage from the OCS Front-End service.

Front-End (RTCHost)

Indicates the amount of CPU usage from the OCS Front-End host process.

IM Conferencing

Indicates the amount of CPU usage from the OCS IM Conferencing server. It also indicates the number of Allocated Conferences.

PSTN Conferencing

Indicates the amount of CPU usage from the OCS PSTN Conferencing server. It also indicates the number of Allocated Conferences.

Web Conferencing

Indicates the amount of CPU usage from the OCS Web Conferencing server. It also indicates the number of Allocated Conferences.

A/V Conferencing

Indicates the amount of CPU usage from the OCS A/V Conferencing server. It also indicates the number of Allocated Conferences.

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