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Unified Communications Diagnostics 8.6.3 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

About the Lync/Skype for Business health tests

The following health tests are available when you right-click the Exchange organization node:

 
Table 1. Available health tests for Lync/Skype for Business environment
Organization/Environment
Health Tests

Lync/Skype for Business
•
Lync/Skype Server Health Test
•
Lync/Skype Instant Messaging Health Test
•
Lync/Skype Instant Messaging Conference Health Test
•
Lync/Skype Peer-to-Peer Audio/Video Call Health Test
•
Lync/Skype Audio/Video Conferencing Health Test
•
Lync/Skype Presence Status Health Test
•
Lync/Skype Logon Registration Health Test
•
Lync/Skype Address Book Service Health Test
•
Lync/Skype Persistent Chat Message Health Test
•
Active Directory Account Lockout Health Test

Office 365
•
Office 365 Subscription Health Test
•
Skype for Business Online DNS Connectivity Health Test

Office Communications Server (OCS)
•
OCS Server Health Test

You can also create a Generic Server Health Test to monitor your generic servers. To create a Generic Server Health Test, see Creating and configuring health tests .

Lync/Skype Server Health Test

The Lync/Skype Server Health Test allows you to monitor the basic health of all your Lync or Skype for Business servers. This test allows you to monitor the following types of information:

•
Network availability
•
Operating system disk space usage
•
Any Performance Counter
•
Any Windows service
•
Any Event Log entry
Best Practice

It is recommended that you configure two server health tests - one test without monitoring event logs with an interval of 30 minutes and the second test for monitoring event logs that run only once a day.

Lync or Skype Server Health Test Prerequisites

The following tables show the test target servers, required configuration to run the test, and the permissions required by the test credentials.

 
Table 2. Lync or Skype server health test targets.
Server version
Server type

All

All servers

NOTE: The Lync/Skype Server Health test does not monitor federated partners.
 
Table 3. Lync or Skype server health test required configuration.
Lync or Skype server version
Required Configuration

All
•
Enable WMI on each Lync or Skype server
•
Enable remote access to any database
 
Table 4. Lync or Skype server health test credential required permissions.
Lync or Skype server version
Permissions Required for Test Credentials

All
•
Member of Local Administrators group on each Lync or Skype server to have:
Read access to operating system drive to retrieve disk space
Read access to Windows system directory to access Event Logs
Read access to Service Control Manager
Read access to Registry to access Performance Counters and Event Logs

Lync/Skype Synthetic Transaction Health Tests

In addition to the basic server health test, you can use additional health tests to monitor activities on your Lync 2010, Lync 2013, and Skype for Business 2015 servers such as instant messaging, conferences, peer-to-peer audio/video calls, logon registration, and address book service. The test targets for these health tests are Lync 2010, Lync 2013, and Skype for Business 2015 pools.

•
Lync/Skype Instant Messaging Health Test
•
Lync/Skype Instant Messaging Conference Health Test
•
Lync/Skype Peer-to-Peer Audio/Video Call Health Test
•
Lync/Skype Audio/Video Conferencing Health Test
•
Lync/Skype Presence Status Health Test
•
Lync/Skype Logon Registration Health Test
•
Lync/Skype Address Book Service Health Test
•
Lync/Skype Persistent Chat Message Health Test

For some of the synthetic transaction health tests, you must create a test Lync or Skype user. For more information, see Creating a test user for the Lync/Skype Environment .

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