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Unified Communications Analytics 8.8.3 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

When would I use the Delete Data option?

On the Data Collections page, there is a Delete Data button. Typically you only use this option if you want to delete all the data you have collected. To do this, you must first delete all the data sources that you have configured. By deleting all the data sources and then deleting all the collected data, you can essentially start over again.

If you only want to remove old data, adjust the time period for data retention.

Managing data sources through batch operations

After you have configured several data sources, you might want to copy or clone settings when you create new data sources. Instead of manually creating data sources with the same settings, you can use the Manage Data Sources feature to export settings and import settings.

Use the Manage Data Sources feature to perform batch operations such as:

•
Export and import data source settings
Export selected data source settings to a file and import the settings from the file to create new data sources.
•
Remove multiple data sources
•
Enable and disable data sources
•
Start data collections for multiple data sources using Run Now option

The Manage Data Sources link is located on the Admin Settings | Data Collection page in the right corner above the data source tiles.

Exporting and importing data source settings

Use the following procedure to export settings from configured data sources and to create new data sources with the same settings.

To create new data sources from existing data sources
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click the Manage Data Sources link in the right corner of the of the data source tile view.
The Manage Data Source functions are now enabled.
4
Select the data sources to be exported.
5
Click Export.
UC Analytics exports the selected data source settings to a text file named dataSources.txt. The contents of the exported file are encrypted to protect sensitive information such as settings that include passwords.
6
To create the new data sources with the settings you have exported, click Import.
7
Click Choose File.
8
Navigate to the dataSources.txt file that you previously exported and select it.
9
Click Import and click Done.
UC Analytics creates new data sources with the exact settings from the exported data sources.
The new data sources have the same name as the old data sources with a number appended. If you want, you can rename the new data sources. See Renaming a data source .
 
* 
NOTE: Do not modify file contents of the dataSources.txt file. If the contents of the exported file are changed, you cannot import the file to create new data sources. You can modify a new data source once it is created.

Managing credentials used by multiple data sources

You can use the Admin Settings | Credentials page to manage the credentials used by multiple data sources to connect using PowerShell/LDAP/EWS and collect data. You can change the user name or the password used by a specific credential and automatically update all the data sources that use that credential.

For example, you could change the password using the following procedure.

To update the password for a credential
1
Click the gear icon on the home page side bar.
2
Click Credentials.
3
Click the row that contains the credential that you want to update.
4
On the Edit Credential page, enter the new password.
5
Click Set and click Save.

Identifying your internal domains

Identifying your internal domains

Using the Classifications page, you identify the domains which are internal to your organization. You identify your internal domains to allow insights to show internal and external email traffic, Skype for Business/Lync sessions, and other related information correctly.

To identify internal domains
1
Click the gear icon on the home page side bar.
2
Click Classifications and click Domain Classifications.
3
Click Add domain for the Internal Domains.
4
Enter any domains that are considered internal to your business and click Apply.
•
Enter any domain name with Start and End Date that are considered internal to your business.
•
If there is no Start or End dates entered along with domain name, it will be considered as internal.
•
If there is only Start Date along with Domain Name, it means Domain will be considered internal only after the Start Date, and before that considered as external domain.
•
If there is only End Date along with Domain Name entered it means that the Domain is considered internal before the End Date, after which it will be considered as External.
•
If both Start and End Date entered along with Domain Name it means that in the period between Start and End Date, the Domain will be considered as internal and before or after period it considered as external.

You can modify or add domains at any time. After you have made changes, the existing data in the insights is reclassified (internal and external) immediately.

Guidelines when specifying domains

Some messages may not come directly from a domain so remember to add subdomains or to specify * in the domain name.

For example, you could add both DomainA.com and *.DomainA.com to the Domain Classifications list to include DomainA.com and all of its sub-domains. If you entered *DomainA.com, you would get the domain and the subdomains but you would also get “AnotherDomainA.com” as well.

Entries in the Custom Domain Classifications list are not case-sensitive so it doesn’t matter if you enter the domain names as capital letters or lower case letters.

You can also add your own custom classifications. Since there will not be a default insight for your new classification, you can create a new insight and use the filters to select the new classification.

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