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Recovery Manager for Exchange 5.8.4 - User Guide

Getting started Working with storages
About storages Extracting an Exchange Server database from backup
Working with Quest® Rapid Recovery® (AppAssure®) Working with Quest® NetVault Backup® Working with Quest® vRanger® Working with CA ARCserve Backup Working with EMC NetWorker Working with HP Data Protector Working with IBM Tivoli Storage Manager Working with Microsoft Data Protection Manager Working with Microsoft Windows Backup Working with Microsoft Windows Server Backup Working with Symantec Backup Exec Working with Symantec NetBackup Working with unlisted backup software
Accessing backups directly Extracting incremental or differential backups Registering a storage Opening a storage Closing a storage Renaming a storage Deleting a storage Deleting items from a target storage Deleting items from a source storage Setting access permissions for target files
Restoring data
Optimizing Recovery Manager for Exchange performance Storage indexing Restoring messages Restoring attachments Restoring folders Restoring mailboxes Importing Data from .Pst Files to Online Exchange Mailboxes Selecting a target folder Comparing and restoring storages, mailboxes, or folders Searching for messages, attachments, or folders in source storages
Automated Tasks Management Shell Web Interface Appendices
Mailbox Restore Wizard Public Folder Restore Wizard Message Restore Wizard Message Delete Wizard Import .Pst Files Wizard Add Storage Wizard Catalog Wizard Task Wizard
Select Action Select Template Specify Task File Option: Catalog Backups Template Option: Restore Templates
Comparison of Recovery Manager for Exchange editions

Guidelines for working with NetBackup

  • Ensure that the computer where you want to use Recovery Manager for Exchange does not have Microsoft Exchange Server installed: the Exchange Server Emulation feature of Recovery Manager for Exchange is not supported on computers running Microsoft Exchange Server.
  • You can install Recovery Manager for Exchange on the NetBackup computer or on a different computer available on the network.

If Recovery Manager for Exchange and NetBackup are installed on the same computer, ensure that the computer has the following software installed:

  • Microsoft Exchange System Management Tools supplied with the Exchange Server version you want to emulate.
  • NetBackup Database Agent for Microsoft Exchange.

If Recovery Manager for Exchange and NetBackup are installed on different computers, ensure that these computers can access each other by NetBIOS names. In this scenario, the Recovery Manager for Exchange computer must have the following software installed:

  • Microsoft Exchange System Management Tools supplied with the Exchange Server version you want to emulate.
  • NetBackup Client.
  • NetBackup Database Agent for Microsoft Exchange. This requirement does not apply if you are using
  • NetBackup DataCenter 4.5 (with or without any Feature Pack or Maintenance Pack)
  • NetBackup BusinesServer 4.5 (with or without any Feature Pack or Maintenance Pack)
  • Any supported version of NetBackup Enterprise Server
  • Any supported version of NetBackup Server
  • If you are using NetBackup 6.0 MP2 or later, ensure that
    • Recovery Manager for Exchange is installed in the Active Directory forest that includes the original Exchange Server whose backups you want to extract.
    • NetBackup Client Service on the Recovery Manager for Exchange computer is running under an account that has Exchange View-Only Administrator permissions.
  • If you are using NetBackup 7.0.1 or later, ensure that the NetBackup Legacy Network Service is running on the Recovery Manager for Exchange computer under an account that has Exchange Administrator permissions.
  • If you wish to use the Exchange Emulation feature of Recovery Manager for Exchange to extract data from VSS (Volume Shadow Copy Snapshot) backups created with NetBackup, make sure that the Volume Shadow Copy Service is running on the Recovery Manager for Exchange computer.

For more information on scenarios where RRecovery Manager for Exchange can extract data from VSS backups created with NetBackup, see the “Supported Backup Software” section in Release Notes supplied with this version of Recovery Manager for Exchange.

Extracting a database by Using NetBackup

Note: The procedures described in this topic may vary depending on the version of NetBackup that you use. For more information, see the NetBackup documentation.

This section provides instructions for extracting and registering Exchange Server databases from backups created with NetBackup. After you start Exchange Server emulation, use the instructions that apply to your version of NetBackup.

Step 1: Start Exchange Server emulation
  1. In the Recovery Manager Console, from the main menu, select Add Storages | From Backups.
  2. On the Select a Backup Access Method page of the wizard, select Access Exchange backups with thirdparty software. Click Next.
  3. On the Select Backup Software page, do the following:
    1. From the Use this software list, select Symantec NetBackup.
    2. From the Software version list, select the NetBackup version installed on the computer from which you want to retrieve and restore backups.
  4. Step through the wizard to specify parameters for emulating restore interface of Exchange Server.
  5. On the Emulating Exchange Server page, wait until the Status box displays “Emulation started. Waiting for connection from backup application.”
Step 2 (applies to pre-6.5 NetBackup versions): Extract and register Exchange Server database

Note: If you are using NetBackup 6.5 or later, see Step 2 (applies to NetBackup 6.5 or later): Extract and register Exchange Server database

  1. Start NetBackup. For more information, see the documentation for your version of NetBackup.

If Recovery Manager for Exchange and NetBackup are running on different computers, you must start NetBackup under an account that has administrator rights on the computer running Recovery Manager for Exchange.

  1. On the toolbar, click Select for Restore.
  2. On the File menu, click Specify NetBackup Machines.
  3. In the Specify NetBackup Machines window, do the following:
    1. Click the Source Clients/Policy Type tab. Specify the client whose backups you want to restore. Click Make Current. In the Policy Type list, select MS-Exchange-Server.
    2. Click the Destination Clients tab. Specify the computer running Recovery Manager for Exchange as a destination client. Click Make Current.
    3. Click OK.
  4. In the Restore window, specify the Exchange backup you want to use and select the backup components to restore. On the Actions menu, click Start Restore of Marked Files.
  5. In the Restore Marked Files window, do the following:
    1. Click the Microsoft Exchange tab.
    2. Clear the Delete existing transaction logs prior to restore check box.
    3. In the Temporary location for log and patch files box (Exchange Server 2007), type the local path to a folder. Note that it is a local path on the computer running Recovery Manager for Exchange. This computer must have enough disk space to accommodate the log and patch files.
    4. If you are restoring a full backup without any incremental or differential backups, select the Commit after restore completes check box (Exchange Server 2007). If you are restoring incremental or differential backups, do not select this check box until you restore the last backup set.
    5. Click the Restore Marked Files tab.
    6. Click Restore everything to a different location. In the Destination box, enter the storage group name you have specified on the Specify Exchange Server Emulation Options page in the Add Storage Wizard.
    7. Click Start Restore.
  6. After restoring all backup sets, return to Recovery Manager for Exchange. If you did not specify the last backup set in NetBackup, on the Emulating Exchange Server page of the Add Storage Wizard, select the Last backup set restored check box.
  7. Follow the Add Storage Wizard to complete the operation. As a result, the wizard registers extracted databases as storages.
Step 2 (applies to NetBackup 6.5 or later): Extract and register Exchange Server database
  1. On the NetBackup computer, start the Backup, Archive, and Restore tool. For more information, see the documentation for your version of NetBackup.

If Recovery Manager for Exchange and NetBackup are running on different computers, you must start the Backup, Archive, and Restore tool under an account having administrator rights on the computer running Recovery Manager for Exchange.

  1. On the toolbar, click the down arrow on the Select for Restore button to select Restore from Normal Backup.
  2. From the main menu, select File | Specify NetBackup Machines and Policy Type.
  3. In the dialog box that opens, do the following, and then click OK:
    1. From the Server to use for backups and restores list, select the NetBackup computer (the one where you are using the Backup, Archive, and Restore tool).
    2. From the Source client for restores (or virtual client for backups) list, select the Exchange Server whose databases you want to extract and register.
    3. From the Destination client for restores list, select the Recovery Manager for Exchange computer.
    4. From the Policy type for restores list, select MS-Exchange-Server.
  4. In the Backup, Archive, and Restore tool window, under All Folders, select the check boxes next to the Exchange Server databases you want to restore.
  5. From the main menu, select Actions | Restore.
  • If you are registering storages from a non-snapshot (non-VSS) backup, on the Microsoft Exchange tab make sure you specify a temporary location for log and patch files.
  • If you are restoring a full backup without any incremental or differential backups, select the Commit after last backup set is restored check box.
  • If you are restoring incremental or differential backups, do not select the Commit after last backup set is restored check box until you restore the last backup set.
  1. Click Start Restore.
  2. After restoring all backup sets, return to Recovery Manager for Exchange. If you did not specify the last backup set in NetBackup, on the Emulating Exchange Server page of the Add Storage Wizard, select the Last backup set restored check box.
  3. Follow the Add Storage Wizard to complete the operation. As a result, the wizard registers extracted databases as storages.

Working with unlisted backup software

Although Recovery Manager for Exchange has not been tested with all backup software products, it is possible that your particular backup software product may work with Recovery Manager for Exchange.

In general case, Recovery Manager for Exchange uses the emulation of Exchange Server restore interface to provide interoperability with backup software. When Exchange Server emulation is started on the Recovery Manager for Exchange computer, it appears as an Exchange Server to the backup software. Then, you can extract Exchange Server databases from backup to the Recovery Manager for Exchange computer and access them with Recovery Manager for Exchange to find, preview, and selectively restore items. You may also extract Exchange Server database to an alternate location in case your backup software supports such a method.

Important: When you select Backup software not listed here in the Add Storage Wizard, Quest makes no guarantees that this restore will work. This option is not supported by Quest. With this option, you are using Recovery Manager for Exchange at your own risk.

This section covers:

Generic guidelines for working with third-party backup software

  • Ensure that the computer on which you want to use Recovery Manager for Exchange does not have Microsoft Exchange Server installed: the Exchange Server Emulation feature of Recovery Manager for Exchange is not supported on computers running Microsoft Exchange Server.
  • You can install Recovery Manager for Exchange on the computer where the backup software is installed or on a different computer available on the network. If Recovery Manager for Exchange and your backup software are installed on different computers, make sure that these computers can access each other by NetBIOS names.

In any case, the computer where you want to use Recovery Manager for Exchange must have the following software installed:

  • Microsoft Exchange System Management Tools supplied with the Exchange Server version you want to emulate.
  • Third-party backup software agent for Windows Servers
  • If Recovery Manager for Exchange and third-party backup software are running on different computers, you may also need to install third-party backup software agent for Microsoft Exchange Server on the Recovery Manager for Exchange computer.
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