Recovery Manager for AD 10.3.1 - User Guide

Step 2: Gather remaining data manually

Perform the next steps for each domain controller from which you could not successfully collect data in Step 1: Use Diagnostic Data Collector to automatically gather data.

To gather diagnostic data manually

1. Create a temporary folder on the local disk of the target domain controller.

2. Copy Collectdcdata.cmd from the Recovery Manager for Active Directory installation folder to the folder you created in step 1 of this procedure.

3. Run the Collectdcdata.cmd file in the location to which you copied it and wait for the script to complete.

   The collected diagnostic data is saved to the CollectedData folder created in the location where you ran the Collectdcdata.cmd file.

4. Rename the CollectedData folder so that its name reflects the name of the domain controller from which you collected data.

5. Add the folder to the .zip file created in Step 1: Use Diagnostic Data Collector to automatically gather data.

   Now you can submit the .zip file to Quest® technical support.

Appendices

• Frequently asked questions

• Best practices for using Computer Collections

• Best practices for creating backups

• Ports Used by Recovery Manager for Active Directory

• Backup Wizard

• Online Restore Wizard

• Online Restore Wizard for AD LDS (ADAM)

• Group Policy Restore Wizard

• Repair Wizard

• Extract Wizard

• Technical characteristics

• Events generated by Recovery Manager for Active Directory

Frequently asked questions

• Why do I need to restore deleted users or groups, rather than re-create them?

• How can I restore a user or group in Active Directory?

• How does online restore work?

• When an object is undeleted, what is restored from the tombstone and what is restored from the backup?

• What’s the difference between an online restore and an authoritative restore?

• What’s the difference between the agentless restore method and the agent-based restore method?

• Can I undelete a mailbox-enabled user?

• In the Group Policy Restore Wizard, a GPO link is shown as deleted, but the link actually exists in Active Directory. What’s wrong?

• What is a primary restore of the SYSVOL?

• How do I change the Backup Agent port number?

• How and where is LDAP used in RMAD?

Why do I need to restore deleted users or groups, rather than re-create them?

Each user account or security group is uniquely identified with a SID (Security ID) and a GUID (Global Unique ID). If a user or group has been deleted, and is then re-created with the same name, the SID and GUID of the newly created user or group will differ from those of the deleted object. As a result, the new user or group loses all permissions, profile settings, and all other settings associated with the old SID and GUID.

When you restore a deleted user or group from a backup, the restored user or group will have the same SID and GUID as the deleted object, and will have all the settings associated with that SID and GUID.