To use and manage any version of Rapid Recovery, AppAssure, or DL series backup and recovery appliance software, you need two items:
- An account on the Rapid Recovery License Portal.
License portal accounts are free. If you are a new user, register at https://licenseportal.com. When you register, use the email address that is on file with your Quest Sales representative. If upgrading from a trial version, use the email address associated with the trial version. If you need to use a different email address, contact your Quest Sales representative for assistance.
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NOTE: This license portal was previously known as the AppAssure License Portal. If you already have a license portal account that you have used for AppAssure, use that account information. Previous license portal users do not need to register a new account for Rapid Recovery. |
For more details about the license portal, please see the Rapid Recovery License Portal User Guide .
- A software license.
The Rapid Recovery Core software requires a valid software license to perform uninterrupted backups, replication, or data restoration.
For the time period that it is valid, you can use a trial license. However, after a trial license expires, the Rapid Recovery Core stops taking snapshots, replicating, and restoring until you obtain and register a valid long-term license. For simple steps to register a temporary or long-term license, follow the procedure in the topic Activating your Rapid Recovery license.
- Rapid Recovery Core managed on-premises or by an application service provider. If you registered for a trial version of Rapid Recovery Core, the installer is configured with a trial license which you can use immediately. This temporary license is valid for 14 days, and can be extended one time by the group administrator to a 28-day license.
- Running Rapid Recovery in Azure. The Rapid Recovery Core VM on Azure in release 6.9 or later comes with a Rapid Recovery 14-day trial key.lic file. After running the configuration script, this file appears on the VM desktop. This temporary license works in non-phone-home mode. License requirements for running Rapid Recovery on Azure are as follows:
- Replication to a target Core in Azure. If replicating an on-premises Core to a target Core in Azure, you can use the 14-day trial license. To continue replicating after that period, you are required to obtain and register a permanent replication-only license. This type of license is included for free to any licensed user of Rapid Recovery Core or AppAssure Core. To obtain a long-term replication-only license, contact your Quest Sales representative.
- Rapid Recovery primary Core in Azure. If running a primary Core as a VM in Azure, you can capture recovery points in your repository. From these, you can restore data, create archives, perform bare metal restore, perform virtual export, and replicate to another Core. You can perform all of these actions using your temporary license. To continue these operations uninterrupted, you must register a long-term subscription or perpetual license. If you have a license available in your current license pool, you can assign that license to your Core VM. Otherwise, contact your Quest Sales representative to purchase a long-term license.
- Quest DL backup and recovery appliances.
If you purchased a Quest DL backup and recovery appliance, your appliance is configured with a 30-day temporary license that is activated automatically the first time you start the Core on the appliance.
After you purchase software or a Quest DL appliance, you receive by email a long-term (non-trial) license file or license number. If specified on the sales order, the license is sent to the end user email address. Otherwise, the long-term license is sent to the contact email address on the sales order.
The process for registering a temporary or long-term license are identical.
For more information about licenses
For more information about Rapid Recovery licenses, see the following resources:
- For simple steps to register a temporary or long-term license, follow the procedure in the topic Activating your Rapid Recovery license.
- You can extensively manage Rapid Recovery licenses using the Rapid Recovery License Portal at https://licenseportal.com/. You must create an account to use this portal.
- For information on using the license portal, see the appropriate Rapid Recovery License Portal User Guide.
- For more information on managing Rapid Recovery licenses from the Rapid Recovery Core Console, see the latest version of Rapid Recovery User Guide topic "Managing licenses." After upgrading your license, it is best practice to refresh the connection between the Core and the license portal. For more information, see the latest version of Rapid Recovery User Guide topic "Contacting the Rapid Recovery License Portal server."
All installations of the Rapid Recovery Core require a software license. Rapid Recovery Cores running in Azure use a "Bring your own license" model. The Rapid Recovery Core VM ships with a 14-day temporary license, accessible from the Core VM desktop after you run the configuration script. This temporary license lets you perform any Core function: capturing backup snapshots in the repository, archiving, exporting to a virtual machine, replicating to a target Core VM in Azure, or recovering from a recovery point. After the trial license expires, you can continue to recover data from existing recovery points, but new operations will be paused until you obtain and register a subscription or perpetual license. To continue using the Core in Azure without interruption, register the long-term license before the trial period expires.
If you are a new Rapid Recovery user, you can purchase licenses from your Quest Sales representative. To purchase Rapid Recovery, visit https://www.quest.com/contact.
If using your Core only as a replication target for on-premises backups, and you have an active Core license, you can obtain and register a free Replication-only license. Any other use, including using your Rapid Recovery Core VM as a primary Core, require you to register and consume a license from your active subscription or perpetual license pool. If you do not have enough existing licenses in your available license pool, you can purchase more from your Quest Licensing team. You can contact them by visiting https://support.quest.com/contact-us/licensing.
The Rapid Recovery Core software requires a software license. Follow this procedure to activate your Rapid Recovery Core license the first time you log in to the Rapid Recovery Core Console.
Before using the Rapid Recovery Core on an Azure VM as an incoming replication target, you must first disable Compatibility Mode. For more information, see Disabling Compatibility View in Internet Explorer.
Use this process to activate your temporary license, or to activate a perpetual license you received from a Quest
Sales or Licensing representative.
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NOTE: If you select the temporary license, then to continue using Rapid Recovery Core after the introductory period, you must obtain a valid software license. For more information, see About Rapid Recovery licenses. |
- On your Azure VM desktop, double-click the Core Console shortcut icon.
If Compatibility View is disabled, then the first time you open the Core Console, you see a prompt to upload a license file or enter a license key.
- To upload a license file, do the following:
- From the Choose license file or enter license key field, click Choose File.
The Choose File to Upload dialog box appears.
- Navigate to the license file and select the filename.
For example, navigate to the desktop and select the Rapid Recovery [n]-day trial key.lic file.
- From the Choose File to Upload dialog box, click Open to confirm the license file selection.
The dialog box closes, and the filename of the license appears in the Choose license file or enter license key field.
- To enter a license key you received from a Quest Support representative, do the following:
- In the Choose license file or enter license key field, type the license key precisely.
You must enter the exact key. If you copy the key and paste it into the Choose license file or enter license key field, ensure that you do not include any spaces before or after the key.
- Confirm the license key you entered key is correct.
- To confirm the license file or key, click Continue.
The license dialog box closes, and the license is applied to the Core. The Rapid Recovery Core Console user interface appears. In the Rapid Recovery Core Console, the Welcome to the Core Quick Start Guide! dialog box appears. Your software license is now registered for the appropriate period.
The General Data Protection Regulation (GDPR) is legislation crafted to strengthen and unify data protection for all individuals within the European Union (EU). It also addresses the export of personal data outside the EU, which makes it relevant to software manufacture in the US and other countries. It updates rules governing the handling of individuals' personal data. GDPR is being widely adopted throughout the software industry.
To comply with the GDPR, the collection of any personally identifiable information (PII) by Rapid Recovery has been carefully considered. Data collection has been streamlined, and the information collected and how it is used is clearly documented.
When installing the Rapid Recovery Core or running the Rapid Recovery Info Gathering Tool, you are provided a description of the information Rapid Recovery collects and our purposes for collecting the information.
If you accept the stated use of personal data, you can then associate a license (running in standard "phone-home" mode) with your Core. If you choose to decline the use of personal data described in the privacy policy, you must request a special "non-phone-home" license. After you receive that license and associate it with your Core, your PII will not be used, and certain functions (auto update, and enabling integration between the Core and the Data Protection Portal) are disabled.
Regardless of the privacy option you selected during installation, from the Core General setting Agree to use of personal data, you can change this setting. To switch between phone-home and non-phone-home modes in either direction, you must have access to the appropriate license.
For more information about the GDPR, see the EU General Data Protection Regulation website at http://www.eugdpr.org/eugdpr.org.html.
For more information about managing your privacy, see the following topics in the latest version of Rapid Recovery User Guide:
- Certain business rules apply when changing between phone-home and non-phone-home mode using the Agree to use of personal data General setting. For more information, see the topic "Configuring Core general settings."
- To see what information Rapid Recovery collects, in which circumstances, and why the information is collected, see "How Rapid Recovery uses personal information."
- To see what functions you cannot perform when using a non-phone-home license, see the topic "Non-phone-home license restrictions."
- To download a phone-home license, log into the Rapid Recovery License Portal. From the navigation menu, click Licensing, and from the drop-down menu on the top right, select License Key.
- To learn how to obtain a license in non-phone-home mode, see the topic "Obtaining and using non-phone-home keys."
